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CenturyLink Contact Center Services

CenturyLink Alternatives & Competitors

(3)3.7 out of 5

Looking for alternatives to CenturyLink Contact Center Services? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to CenturyLink Contact Center Services. Based on reviewer data you can see how CenturyLink Contact Center Services stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Five9, NICE inContact, Zendesk Support Suite, and Talkdesk are the most popular alternatives and competitors to CenturyLink Contact Center Services.

Top Alternatives to CenturyLink Contact Center Services

  • Five9
  • NICE inContact
  • Zendesk Support Suite
  • Talkdesk
  • CallTrackingMetrics

Top 20 Alternatives & Competitors to CenturyLink Contact Center Services

    #1
    #1
  1. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with CenturyLink:
  2. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with CenturyLink:

    DL
    As a global organization with agents working all around the globe, great support is a must. Five9 provides the required support around the clock. Additionally, we haven't experienced any downtime...Read more
    #2
    #2
  3. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with CenturyLink:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with CenturyLink:

    TC
    The real time updates, in terms of your conversion rate, how many calls you have taken, the way it tracks your calls throughout the day. Incontact is very user friendly as well.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with CenturyLink:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with CenturyLink:

    Nate Z.
    NZ
    Extremely thorough system with some incredible functionality
    #4
    #4
  7. Talkdesk

    (1,152)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with CenturyLink:
  8. World's Leading Cloud Call Center Software

    Categories in common with CenturyLink:

    UT
    Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and...Read more
    #5
    #5
  9. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with CenturyLink:
  10. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with CenturyLink:

    EH
    Salesforce integration is both powerful and very configurable
    #6
    #6
  11. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with CenturyLink:
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with CenturyLink:

    UF
    the quality of the calls is excellent, as well as the integration with different platforms, such as SalesForce, this makes all your reports in one place
    #7
    #7
  13. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with CenturyLink:
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with CenturyLink:

    Sarah N.
    SN
    I love that there is an app that allows you to connect with your mobile phone. Before using Genesys, I was using an online phone platform that would constantly disconnect. That was a real issue as...Read more
    #8
    #8
  15. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with CenturyLink:
  16. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with CenturyLink:

    IM
    For much of the past two decades, Genesys Engage was the Cadillac of contact center solutions. Very powerful, highly customizable, and flexible solutions and an innovator in the omnichannel...Read more
    #9
    #9
  17. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with CenturyLink:
  18. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with CenturyLink:

    AF
    The convenience of the product range and the efficiency of the services to cater to my company's needs. The 3CX product works brilliantly in-office and remotely.
    #10
    #10
  19. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with CenturyLink:
  20. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with CenturyLink:

    UC
    Very easy to use, an app is available on desktop and mobile. It's possible to have many phone numbers for different countries. That is very convenient for outbound sales. Also, Aircall is...Read more
    #11
    #11
  21. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with CenturyLink:
  22. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with CenturyLink:

    Yulia F.
    YF
    We've been making use of the Genesys PureConnect wedge for four years and we like its increased degree of configuration. We've many clients with needs that are many different and could meet them...Read more
    #12
    #12
  23. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with CenturyLink:
  24. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with CenturyLink:

    AB
    usability in operation is good good integration of the installation of available updates
    #13
    #13
  25. CloudTalk

    (245)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with CenturyLink:
  26. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with CenturyLink:

    UH
    Cloudtalk is Easy to use platform. Good calling service.
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with CenturyLink:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with CenturyLink:

    BS
    With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the...Read more
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with CenturyLink:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with CenturyLink:

    Stuart C.
    SC
    Aspect WFM offers many possibilities for automation and self-service. From the ability of a team leader to handle as well as understand their employees to the ability of team members to manage...Read more
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with CenturyLink:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with CenturyLink:

    AE
    We love that we can connect with all 3 of our childcare facilities by extension!!!
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with CenturyLink:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with CenturyLink:

    AD
    Mac Properties have been utilizing RingDNA platform since 2014. It's been over 6 years of tremendous growth. We have seen how dramatically RingDNA has improved/developed their telephony integration...Read more
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with CenturyLink:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with CenturyLink:

    Volodymyr D.
    VD
    What stood out for us from the very start was cost-efficient deployment and strong technical support. The system’s efficiency is great; it is rich in contact center capabilities and has powerful...Read more
    #19
    #19
  37. JustCall

    (178)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with CenturyLink:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with CenturyLink:

    CS
    JustCall is a great cloud based phone system that enables me to work remotely at various locations. Due to the COVID-19 pandemic, this platform has given me the ability to work from the...Read more
    #20
    #20
  39. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with CenturyLink:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with CenturyLink:

    AL
    We have a call center environment where our reps dial outbound calls all day. Our dialer needs to be dead simple to use and Kixie fits the bill. Training takes less than 5 minutes.