--- title: Lumen Cloud Voice Reviews meta_title: 'Lumen Cloud Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Lumen Cloud Voice works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 4 scale: '5' date_modified: '2026-06-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Lumen Cloud Voice Reviews **Vendor:** Lumen Technologies **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About Lumen Cloud Voice CenturyLink Voice Complete enables all major unified communication products and applications. Choose who, what and when. Our service is certified on multiple platforms, including Avaya¨, Cisco¨ and Microsoft¨. WeÕre ready when you are. ## Lumen Cloud Voice Reviews ### 1. Review of Voice SIP Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Lumen Cloud Voice?** I really enjoy the long distance feature where I can do Voice over IP for meeting calls. **What do you dislike about Lumen Cloud Voice?** I really would like to see more CCP plans for non- predefined minutes nationally. Because some times I ran out of minutes to use. **What problems is Lumen Cloud Voice solving and how is that benefiting you?** I use it to mainly manage call logs ### 2. average **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Lumen Cloud Voice?** Multiple Lines available on phone that can be transferred interoffice even though offices are in different part of the State. **What do you dislike about Lumen Cloud Voice?** The phone and internet requirements do not always line up resulting in dropped calls at time and interference. **Recommendations to others considering Lumen Cloud Voice:** The interoffice transfer is great when it is at the same location. **What problems is Lumen Cloud Voice solving and how is that benefiting you?** Having Century Link and internet cooperate. Trying to decide to keep VOiP with just same locale transfer ### 3. Voice complete review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Lumen Cloud Voice?** Vpice completes telephone number feature call provides virtual local presence. **What do you dislike about Lumen Cloud Voice?** Untill now i haven't noticed any bug. I am satisfied with the software and its function until now. **What problems is Lumen Cloud Voice solving and how is that benefiting you?** Voice complete helps me manage voice qualoty through unzipped rules and alloes them to transport voice as it is. ### 4. Perfect one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Lumen Cloud Voice?** The way Level3 delivers an array of local, inbound, outbound, and international calling services using either SIP technology. We have been using for almost years now. **What do you dislike about Lumen Cloud Voice?** More maintenance outages on SIP side. We had total of 4 outages in 1 year. But the quality of services and support are just awesome. **What problems is Lumen Cloud Voice solving and how is that benefiting you?** Our organization is webinar based, so using this services has a great advantages. Best SIP services in today's market ## Lumen Cloud Voice Discussions - [What is Lumen Voice Complete used for?](https://www.g2.com/discussions/what-is-lumen-voice-complete-used-for) - [What is Lumen Next-Generation SIP Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-next-generation-sip-voice-services-used-for) - [View Lumen Cloud Voice pricing details and edition comparison](https://www.g2.com/products/lumen-cloud-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+00%3A16%3A01+-0500&secure%5Bsession_id%5D=b08cecb8-fc7a-4f05-bb29-7a8573bae46e&secure%5Btoken%5D=f26469d1ffed110aa96e4b9d0730c3ef4145952a6fb815126fbea119637e2ef5&format=llm_user) ## Lumen Cloud Voice Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Lumen Cloud Voice Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)