With Centro, our users cans easily raise a tickets via Slack which creates automatically tickets into Salesforce and post messages into slack channels for agents. Agents can easily communicate with users via slack and all mirroired into Salesforce. Complex routing rules are also managed via Centro. Usage for admins and users are very simple.

All set up, all new requests, improvements ... all done by extraordinary Centro team . Very efficient, quick, and always with smiley and willigness to help. Review collected by and hosted on G2.com.

I will dissapoint you, but we are more then happy to use Centro. It mades our life easy and improve drastically the ticketing system Review collected by and hosted on G2.com.

The integration is really straight foward, and easy to use. The customer support have been great, the team is always ready to help. Review collected by and hosted on G2.com.

At the moment haven't found an issue that I would consider bad Review collected by and hosted on G2.com.

Centro provides easy to use Flow actions that fit perfectly within our existing business automations and development processes. The platform is well documented and the team is exceptional; they are always highly responsive to our individual needs and available to partner on complex architectural decisions.

The same cannot be said of Salesforce and it's native Slack integration, which falls short in quality, documentation, and overall usability. Review collected by and hosted on G2.com.

The Centro team has made great strides in the past couple of years improving the core functionality of the platform to make development as straightforward as possible. However, there are still some last mile gaps that I'd love to see addressed, such as notifcaiton retry logic and better tooling/transparency around how Salesforce <> Slack records are linked together. I'd also love to see more documentation on complex patterns and use cases. Review collected by and hosted on G2.com.

I've had the pleasure of working with Regina Ocwieja as our implementation guru. Regina has demonstrated a high degree of expertise in Salesforce Flows and how to best leverage Centro to automate opportunity related processes in Slack which is a critical communication tool for us at this stage. Centro has solved the immediate issues we were having and I see the potential to utilize Centro for further automations and workflows to improve efficiency, help our team stay organized, and our data in sync between Salesforce and Slack. Review collected by and hosted on G2.com.

There is nothing that I can point to that would be considered a negative about Centro. Review collected by and hosted on G2.com.

I have worked closely with the Centro team not only to learn the product, but also make feature requests. While I don't always expect my feature requests to be fulfilled, they prioritized mine and delivered quickly. The product works very well right out of the box, and accomplishes tasks that cost much more with competing products. Centro's functionality has helped streamline our business and make our users happier. Review collected by and hosted on G2.com.

The only challenge I had with Centro was around the version of SalesForce that my company uses. You'll need EE to really effectively use Centro. My organization does not. However, the product still works very well in a slightly slimmed down fashion. Review collected by and hosted on G2.com.

Hands down, Centro has the best customer service. Setup was easy because I was walked through it. If I needed support, I received it, and promptly too. Review collected by and hosted on G2.com.

I wish they integrated with other CRMs because the product is solid. Review collected by and hosted on G2.com.

Incredibly easy to work with and offer great tools and solutions that others don't have. They are very responsive and take care of meeting our needs. The solution was implemented quickly and we use this tool every day now! Review collected by and hosted on G2.com.

I can't say a single bad thing about this team. They made deploying a custom solution easy and took feedback to make it easy to use for our support teams. Review collected by and hosted on G2.com.

Solves a real challenge of seamlessly integrating Slack and Salesforce Review collected by and hosted on G2.com.

Waiting eagerly for more features to be released Review collected by and hosted on G2.com.

Centro is great in bridging the gap between our Sales and Credit functions. It streamlines the communication and process to ensure quicker and more efficient client adjudication. Review collected by and hosted on G2.com.

Nothing really - the product is very intuitive and if you have any questions on how to set it up, the Centro team always is ready to jump on a call and walk me through it. Review collected by and hosted on G2.com.

Centro allows us to drive Salesforce adoption across the org by meeting people where the work. Our users love it as it allows them to work more efficiently w/o system hopping, and it increases team collaboration. Our admins spend less time building slack notification flows and we've been able to reduce consulting spend. The centro team is very responsive and engaged in product adoption. Review collected by and hosted on G2.com.

You need to be an admin and comfortable with flow builder to utilize the tool. Review collected by and hosted on G2.com.