Tod T.
TT
Tod T.
Small-Business (50 or fewer emp.)
"Centro App: A Game-Changer for Salesforce Users"
5/5
What do you like best about Centro?

I recently incorporated the Centro App into our Salesforce workflow, and I couldn't be more impressed with its transformative impact on our sales processes. This app has truly elevated our team's efficiency and collaboration, making it an indispensable tool in our day-to-day operations.

One standout feature is the seamless integration with Salesforce, allowing us to access Centro's powerful capabilities without disrupting our established workflow. The user-friendly interface has made navigation a breeze, even for team members who are less tech-savvy.

Centro's robust analytics and reporting tools have empowered our sales team with valuable insights, enabling us to make data-driven decisions and identify new opportunities. The customizable dashboards have become a hub for real-time updates, fostering better communication and collaboration among team members.

What sets Centro apart is its commitment to enhancing user experience. The app is continuously updated with new features and improvements, ensuring that we always have access to the latest tools to stay ahead in the dynamic world of sales.

Overall, Centro has exceeded our expectations and proven to be an invaluable asset for our Salesforce operations. If you're looking to supercharge your sales processes and empower your team with cutting-edge tools, Centro is the app you've been searching for. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Centro?

No negative feedback so far. Evertything is above and beyond. Review collected by and hosted on G2.com.

JS
Jim S.
Mid-Market (51-1000 emp.)
"Centro Rocks - not just a catchy name!"
5/5
What do you like best about Centro?

- Product functionality - solves a real pain point around collaboration between an open system (Slack) and a closed system (SFDC)

- Customer support - responsibe at the highest levels of the organization. Quick and thorough turnaround. Centro have prioritized the needs of my organization every time.

- Partnering to build the product - similar to the above point around customer support, Centro have looked to collaborate in terms of inviting me/my org in to help build out product features and capabilities

- Meets users where they are - not everyone is in SFDC, nor should they be. Centro helps plug this hole in an environment that pretty much everyone is comfortable with. Review collected by and hosted on G2.com.

What do you dislike about Centro?

Would love to see it extend to additional elements of the GTM ecosystem (Marketo, Salesloft eg) Review collected by and hosted on G2.com.

Ilan B.
IB
Ilan B.
Small-Business (50 or fewer emp.)
"The ultimate productivity tool for Salesforce and Slack"
5/5
What do you like best about Centro?

Centro helped us significantly improve our salesforce to Slack integration through a well thought out and easy to use interface. The team was amazing in helping us get up and running and answering all of our questions timeously. This is by far one of the best purchases we have ever made. Review collected by and hosted on G2.com.

What do you dislike about Centro?

There is very little to dislike about Centro. With that being said, you do need a pretty good understanding of Salesforce Flows in. order to get the most out of Centro. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Director, Revenue Operations"
5/5
What do you like best about Centro?

Ease of use, intuitive functionality, and their onboarding and support team are great! Review collected by and hosted on G2.com.

What do you dislike about Centro?

Takes a little while to understand their flow set up, but after the first one it becomes eaisier Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Best Customer Service & Support"
5/5
What do you like best about Centro?

The Centro team is always fast to follow up on the ticket with fast turnaround, and jumping on to help solve the issues. I've had the best experience working with the Centro team, from the initial set up of integration with Centro/Slack to follow up questions and customer support.

The team makes it super easy to understand the issues in a simple easy way and less complex while solving complex business problems, which helps to stay on the same page while working on different tools Centro/Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Centro?

nothing, love all the features they have out of the box! Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great Tool and Customer Service"
5/5
What do you like best about Centro?

Effective Slack to Salesforce, Saleforce to Slack integration and stellar customer service.

I trully appreciate the team's knowledge and great interest in driving efficiencies for their customers, with curiosity, receptiveness and agility. Review collected by and hosted on G2.com.

What do you dislike about Centro?

Curious about what the future brings. Keep up the good work! Review collected by and hosted on G2.com.

Jacob J.
JJ
Jacob J.
Small-Business (50 or fewer emp.)
"The Best Slack Connector for Salesforce"
5/5
What do you like best about Centro?

Centro is the best Slack connector for Salesforce and also offers additional features and they continue to innovate. They also have a top notch support team that is very knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about Centro?

I have not come across anything that I dislike, and I have not seen any downsides thus far. Review collected by and hosted on G2.com.

Matthew O.
MO
Matthew O.
Director - Ad Sales Product and Operations; Technical Services
Mid-Market (51-1000 emp.)
"Sales Cloud and Slack: Centro Delivers"
5/5
What do you like best about Centro?

Centro enables best in class integration customization between Salesforce and Slack. Centro's ability to direct product roadmap in an agile way for client problems is a key differentiator. The speed to outcome is admirable and considerably faster paced than competitors and standard OOTB offerings.

Centro's customer service model, and delivery of that model, is extremely well done. The relationship Centro builds with their customers is one where the client recieves significant added value. At times, it's as if you have a team of external consultants standing at the ready for outages/deployments/business problems.

Centro is a difference maker for our implementation of Salesforce and Slack. Review collected by and hosted on G2.com.

What do you dislike about Centro?

No downsides perceived. Centro has been an incredible partner. Review collected by and hosted on G2.com.

Misa C.
MC
Misa C.
Mid-Market (51-1000 emp.)
"Great product. Great support. 10/10"
5/5
What do you like best about Centro?

The Centro product allowed me to keep our SF license cost down, utilize high traffic Slack channels, and get reporting on SLA (like time to first touch, completion rate, etc). Slack updates can also be hard to keep up with, but Regina and the Centro team are always getting into new updates right away to learn how they can adapt and then proactively reached out to me and my team to educate us on the changes and get feedback.

Outside of product and people, the price itself is really competitively priced. They were willing to work with our unique circumstances to get us to a price we were happy with. They are also the first vendor I've seen pass a security assessment with flying colors.

I always felt clued in and supported, which is 5 stars compared to many vendors I've worked with throughout the years. Review collected by and hosted on G2.com.

What do you dislike about Centro?

I have 0 downsides to be honest. I wish there was Centro for use cases outside of SF! Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"Great product even better support!"
5/5
What do you like best about Centro?

Easily slide messages into Salesforce flows, onboarding was simple, they are really responsive to any questions I have, we have lots of alerts and approvals going through centro. Big fan! Review collected by and hosted on G2.com.

What do you dislike about Centro?

Have to send some messages using the async path which can be a little annoying since I never use those paths otherwise. There is a bit of a learning curve to go from basic alerts to advanced slack forms/workflows integrated with Salesforce workflows but if you have the time to figure that out, you can do some real fancy stuff. Review collected by and hosted on G2.com.