It was incredible fast and easy to get started. I was able to get some of our flows working within the same day of getting the app. The support and sales team has been amazing (especially Regina) ! We've been able to improve our reporting on custom deals thanks to slack/salesforce integration and centro forms, our leadership is as stoked as we are. HUGE WIN!

The additional capabilities Centro gives us when building our flows has made our lives as admins so much easier. Review collected by and hosted on G2.com.

We truly haven't had anything of note so far! Review collected by and hosted on G2.com.

Centro's robust integration between Salesforce and Slack has helped us streamline notifications and form submissions. I appreciate the fact that Centro is SF/Slack native, and is no code! We are able to deliver notifications at the right time to speed sales response time. Users can submit RevOps support tickets, right from Slack without having to navigate between systems. Centro's customer support is bar none - if you need anything, they are there for you! Review collected by and hosted on G2.com.

Without an in your face interface for end users, it's out of sight out of mind. I've struggled with getting my users to adopt processes around ticket submission from Slack, so it's just a matter of really driving home the process to get users to consistently use forms built with Centro in Slack. Review collected by and hosted on G2.com.

It's very easy to use. Our Customer Support agents use it daily, and they need it to be very simple, straightforward and fast - and Centro is all that. It has a lot of neat tricks and custom settings under the hood, while keeping the user interface clean and easy to understand. Also, the information exchange between Centro and Salesforce is flawless, nothing is lost, nothing lags. Review collected by and hosted on G2.com.

Setting it up on the Admin side may have been a little confusing at first, but Centro support was there to hold my hand and they were super helpful - they would explain, demonstrate, share resources and did everythingto help me set up the app exactly as was needed for my company's tasks. Review collected by and hosted on G2.com.

With Centro's help, we were able to set up our system for cases efficiently between Slack and Salesforce. The application runs flawlessly and the support from the Centro team is great. If we have any questions, the team is always quick to help and solution-oriented. Centro offers many standard solutions that can cover many of our use cases. Review collected by and hosted on G2.com.

I can't report anything negative about my experience with the application or the team so far Review collected by and hosted on G2.com.

We just began implementing it about a month ago and it's going great so far. The emoji reaction capability was what brought us to the tool in the first place and that's been working great, but we also love the ability to connect slack channels directly to a Salesforce Opp. Review collected by and hosted on G2.com.

I'm not a Salesforce expert and it does require some Salesforce knowledge to set up flows and such, but their customer success has been amazing and will get on a call and walk you through set up step by step. Review collected by and hosted on G2.com.

The high level of customer support post purchase. Centro's team was there to help me every step of the way to a successful deployment! Review collected by and hosted on G2.com.

Centro makes it so easy to see Salesforce Data from Slack that I worry my teams might stop logging into Salesforce altogether. Review collected by and hosted on G2.com.

Having a Slack window within Salesforce records that link directly to channels is game-changing. Not having to leave Slack to communicate with colleagues about a certain record is clutch!

Also, Apex action that allow me as an admin to automate things from SF to slack (like creating an opportunity Slack channel on opportunity create), or post messages to existing Slack channels based on certain SF actions is amazing. Review collected by and hosted on G2.com.

Not much... maybe that certain features depend on which version/tier of Slack you're on, but that's more of a Slack limitation than a Centro one. Review collected by and hosted on G2.com.

It extends how people use systems to run their business, just like email integration with Salesforce in the previous decade, only better. I can get insights pushed automatically or on a schedule on pipeline, updates, dashboards, all within specific channels. I can also push data back based on conversations in slack so our Salesforce remains up-to-date. The AI summaries are fantastic to give me context without having to read through a string of missed messages. My time and energy can be focused on the business not in the business because Centro is always working on my behalf. Review collected by and hosted on G2.com.

It's Slack-centric, so if you don't use Slack, it may not be very valuable. But, even if you don't like living in Slack, your colleagues do, and this helps them be productive with business systems broadly! Review collected by and hosted on G2.com.

That it blends the best of native Slack features in with Sales Cloud so seemlessly that we don't ever check Salesforce, everything is at our fingertips in Slack Review collected by and hosted on G2.com.

I have no dislikes about the platform or integration Review collected by and hosted on G2.com.

My favorite features of Centro are 1) building a case from an icon. 2) automatically create a slack thread for new cases where I can colloborate with my customers. 3) the Experience cloud chat integration 4) the SMS chat feature and 5) the flow components and simple nudge automations. Review collected by and hosted on G2.com.

While not a dislike, Centro is actively being improved so there can be bumps every now and then as new features roll out. Review collected by and hosted on G2.com.