Verified User in Market Research
UM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Similar to Microsoft but better"
4/5
What do you like best about Centrical?

Game effective is similar to the Microsoft Dynamics program, but better. I have not had a problem with the program. It runs smooth, runs fast and doesn't lag. All the tools are easy to get to and use. A beginner could use this software and they wouldn't have a problem with it. Of course like any good software there is a nice tutorial. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

I honestly can't find a thing I dislike about this product. The price would be the only thing. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"BizEffective Customer Experience"
5/5
What do you like best about Centrical?

The challenge session. Very intuitive and stimulating and the possibility to monitor results in a very quickly way. The user friendly interface and the learning session that allows users to be aware of new information in real time. Also the possibility to personalize avatar and nickname is very funny. The platform creates an healty competion between Agents, and as about the learning section, there is also the possibility to integrate it with Customer Learning Management System. It is a very Userful feature in order to saving time in content creation. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

The possibility to not import report with complicate calculation. Not so much flexibility in general features such as calculate kpi with files coming from different sources. But in general it is a very good instrument.

it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received) Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
UC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"Fun but needs improvement"
2.5/5
What do you like best about Centrical?

It’s fun and motivates my sales team. I like that we can create our own challenges and competitions. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

It takes a long time to update and updates random KPIs at different times resulting in frustration from sales reps. Review collected by and hosted on G2.com.

Chelsey C.
CC
Chelsey C.
Substitute Teacher
Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Travelin' Band"
5/5
What do you like best about Centrical?

The content is displayed in a clear, and colorful format. It makes it easy to read and fun to complete the missions - doesn't even feel like learning! Just good old fashion travelin' - and my band of travelers have said nothing but good things about participating in tis so far! Review collected by and hosted on G2.com.

What do you dislike about Centrical?

I'd like to build me Avatar - like I can with a bitmoji. Pick my hair color, length, etc. I like the accessories though! :) Review collected by and hosted on G2.com.

AS
Aleksandar S.
Project Coordinator
Small-Business (50 or fewer emp.)
"Engaging and Intuitive"
5/5
What do you like best about Centrical?

The team is incredibly supportive. Once they explain some of the activities it is a flawless experience and very intuitive platform to use. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Due to a time change between their head office in Israel and the east coast of North America there is some delay in responses. However their team in the United States makes up for it fairly quick. Review collected by and hosted on G2.com.

TF
Tim F.
Sales Excellence Coach
Enterprise (> 1000 emp.)
"GE Review"
4.5/5
What do you like best about Centrical?

The opportunity for teams to learn about our new process and tools while playing a game which is enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

The analytics are difficult to manuever through to find exactly what you want. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"Flexible and effective PErformance Management Tool"
4.5/5
What do you like best about Centrical?

I like the "funny" user friendly interface. From a business perspective, I enjoy also working with the colleagues of GameEffective: I found many professional with Amazing skills and expertise. High commitment on some customization my company business required. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Need of some specific staff effort to maintain the platform up-to-date and maximize the commitment. Anyway, some of this effort is easy to find internally (e.g. working differently) Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"just launching GE in my department but they work closely with different departments in my company an"
3.5/5
What do you like best about Centrical?

collaboration with them- high understanding of the customer need. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

too early to answer that . will answer in the future after launching

too early to answer that . will answer in the future after launching

too early to answer that . will answer in the future after launching Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Great Gamification and leraning platform"
4/5
What do you like best about Centrical?

The interactive and easy way to learn/teach online. Review collected by and hosted on G2.com.

What do you dislike about Centrical?

it is a bit buggy when it comes to a few specific configurations Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Good platform for inbound contact centers"
3.5/5
What do you like best about Centrical?

Good KPI overviews and good fun for our agents Review collected by and hosted on G2.com.

What do you dislike about Centrical?

Complex platform which takes some time to learn for admin users Review collected by and hosted on G2.com.