--- title: Centrical Reviews meta\_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 128 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Centrical Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [(22 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [(19 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [(15 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [(14 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [(13 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [(5 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [(3 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Centrical ##### 1. Helpful Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [ See 22 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 2. Gamification Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [ See 19 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 3. Employee Engagement Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [ See 15 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ##### 4. Fun Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [ See 14 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 5. Motivation Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [ See 13 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ### 5 Cons or Disadvantages of Centrical ##### 1. Limited Customization Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [ See 5 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ![Miguel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel P.") MP Miguel P. Mid-Market (51-1000 emp.) 5.0/5 "I love all the features that Centrical offers" What do you dislike about Centrical? There are two things I think Centrical can improve. \* The graphic interface: making it more visual, catchy and attractive at a glance. \* Analyt ##### 2. Learning Curve Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ##### 3. Missing Features Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "The only tool you need for a great Gamification Solution" What do you dislike about Centrical? There is no major issues that we can complain about to be honest, just a few details like the chance the access ourselves the avatar shop or having mo ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 4. Reporting Issues Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 5. Data Management Issues Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [ See 3 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) See Related User Reviews ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content JS Jose S. Mid-Market (51-1000 emp.) 5.0/5 "It has been great, not only working with the interface, but working with the team has been amazing!" What do you dislike about Centrical? The only downsides I can think about is the fact that most of the reports are static and does not allow much room to play with the data as needed (cus ## Top-Rated Alternatives [ ![Spinify](https://images.g2crowd.com/uploads/product/hd_favicon/1487567344/spinify.png "Spinify") Spinify 4.6/5(1,006) ](https://www.g2.com/products/spinify/reviews) [ ![Ambition](https://images.g2crowd.com/uploads/product/hd_favicon/aa4813b3d9bd145af721698ddeaac1e3/ambition.svg "Ambition") Ambition 4.6/5(590) ](https://www.g2.com/products/ambition/reviews) [ ![SalesScreen](https://images.g2crowd.com/uploads/product/hd_favicon/5008331d65f30198194cf2e64fc69d9e/salesscreen.svg "SalesScreen") SalesScreen 4.7/5(486) ](https://www.g2.com/products/salesscreen/reviews) [ View All Alternatives ](https://www.g2.com/products/centrical/competitors/alternatives) ![Glory M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glory M.") GM Glory M. Mid-Market (51-1000 emp.) 5/23/2023 "Efficient" 4/5 What do you like best about Centrical? I like the user-friendly nature of Centrical, as it is easy to brief new users. Review collected by and hosted on G2.com. What do you dislike about Centrical? I do not like when Centrical does not allow me to add a mission due to technical glitches. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? I do not have to email keeping a number of people in CC. Instead I can just add a mission, select a campaign and that's it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SP Shawn P. Delivery Manager Enterprise (\> 1000 emp.) 11/1/2022 "Very User Friendly and Engaging" 5/5 What do you like best about Centrical? The tool allows you to customize the experience, which is fun, engaging, and tracked in an easy analytics tool. I think the users feeling more connected in a work-from-home world is an invaluable resource. Review collected by and hosted on G2.com. What do you dislike about Centrical? It is young, so there is much room for the tools to become even greater and more vast. Currently, some of the limitations have had us redesign our path forward. The limitations are so great to stop the tool from being very useful in its current state. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Engaging with our coworkers and direct reports in today's virtual work world allows us to continue to be a fantastic team. Sending Kudos, Earning Badges, and competing in the Race keep us competitive but fun. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 4/20/2023 "Centrical, excellent learning tool." 5/5 What do you like best about Centrical? The ease of use and the ability to seamlessly navigate the system is great. It also incorporates games for learning as well. Review collected by and hosted on G2.com. What do you dislike about Centrical? I honestly don't have any complains at this time. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Centrical keeps me up to date on all relevant subjects regarding my job role. It is also a place I can visit if I need a refresher with certain materials. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Yiğit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yiğit G.") YG Yiğit G. Mid-Market (51-1000 emp.) 5/17/2023 "Gamification" 5/5 What do you like best about Centrical? It is very good for increasing and tracking call centers or in-project development and increasing motivation with the reward system. Review collected by and hosted on G2.com. What do you dislike about Centrical? I wish companies weren't allowed to use it without the reward system. Because your brand is going bad. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? We used it to track, develop and motivate agents Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JG Juliana G. Coordinator Sales Training Enterprise (\> 1000 emp.) 11/2/2022 "A very innovative experience" 5/5 What do you like best about Centrical? How simple is it to use the platform and also very user-friendly. It is very entertaining, I'm excited to see how it will be in my following learnings, but I'm already happy to see it! Review collected by and hosted on G2.com. What do you dislike about Centrical? A lot it PDFs to download and read, it will be more beneficial to have them as part of the experience and not something we have to download and read it somewhere else. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? I think the most beneficial thing that Centrical is helping with is the fact that it is converting "boring tasks" into amusing and doable games. It's exciting to enter each day to see what you will do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CE Christy E. Director of Quality and Training Mid-Market (51-1000 emp.) 11/2/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Just learning the platform but it's going great so far!" 2.5/5 What do you like best about Centrical? I appreciate the "now you try" activitites, which forces me to be hands-on and actually learn in a way that works for me. It's far better than our last platform. Review collected by and hosted on G2.com. What do you dislike about Centrical? There's no scrolling on my PowerUp missions so I have to make everything smaller to see things at the bottom. Adding a scroll option or enabling pg down/pg up would be nice. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? We are still in the learning phase...we have not yet begun using Centrical daily on our campaigns but plan to be very soon and I'm sure I'll have much to share about how our company and teams are benefiting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 5/10/2022 "Love Centrical" 5/5 What do you like best about Centrical? With Centrical learning is fun and it's a learning adventure for admin and players Review collected by and hosted on G2.com. What do you dislike about Centrical? There's nothing that I dislike. Everything is great Review collected by and hosted on G2.com. Recommendations to others considering Centrical: Be open to the challenge Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? The teams are more engaged, they have access easily to training content and continous improvement Review collected by and hosted on G2.com. Show More 5/16/2023 Current UserValidated ReviewerSource: Organic AG Akash G. Director - Program Management Mid-Market (51-1000 emp.) 10/31/2022 "Uniquely gamified!" 5/5 What do you like best about Centrical? Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort. Review collected by and hosted on G2.com. What do you dislike about Centrical? As a cloud-based platform, it still has some old tech on the admin side, sometimes nagging. Hopefully, those will be removed or replaced with the latest features. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Overall it's solving the biggest problem of attrition impacted by a critical controllable factor - employee experience & engagement. Further, its benefiting us by addressing challenges during new hire onboarding - fallout rate & training throughput rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tonje B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tonje B.") TB Tonje B. Digital Learning and Engagement Consultant Mid-Market (51-1000 emp.) 10/20/2022 "Gamification to ensure learning and competence" 5/5 What do you like best about Centrical? Agents get an overview of their performance and can take micro learnings to ensure that competence is up to date. With these two elements, agents can evolve and understand how their work impacts the business. Review collected by and hosted on G2.com. What do you dislike about Centrical? The focus on performance is too available. For our company it would be better to focus more on learning in firsthand, and performance could be a choice instead. We also miss the opportunity to give learning to specific users. By keeping them in campaigns, the admin part gets very overflooded with campaigns. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Viewing their performance in real time and viewing their performance at all has never been available for our agents before we go Centrical. Microlearnings is also a new way of getting information out. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EK elif K. Gamification Lead Enterprise (\> 1000 emp.) 5/25/2022 "Brilliant experience as a tool & AMAZING customer support" 5/5 What do you like best about Centrical? What I like most is that one can customize almost everything in the platform. There are so many options. User-friendly interface makes creating content a joy. Also analytics part provides wide range of filtering options which makes focusing on the results easier than ever. Also the reports provided in the analytics are easy to understand, easy to download and process with variety of charts included. Review collected by and hosted on G2.com. What do you dislike about Centrical? While collecting report from analytics, filtering or changing the filter process is slower than a browser (between 5 to 10 seconds). Also I would want to use putting more character option while creating content. Character limit in titles decreases options to be more creative. Other than that, everything has been so useful and helpful since day one. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? The platform offers so many options regarding KPIs and other topics we would like to focus on. The main goal to use Centrical is to increase the people engagement and create user experience. Users are happier to see a platform created basically only for them and they value that. Prize-focused tasks increase the motivation and loyalty towards the company. Using the platform interactively with users creates a bound of contribution which effects the overall performance. Review collected by and hosted on G2.com. 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