Centrical Reviews & Product Details

The tool allows you to customize the experience, which is fun, engaging, and tracked in an easy analytics tool. I think the users feeling more connected in a work-from-home world is an invaluable resource. Review collected by and hosted on G2.com.

It is young, so there is much room for the tools to become even greater and more vast. Currently, some of the limitations have had us redesign our path forward. The limitations are so great to stop the tool from being very useful in its current state. Review collected by and hosted on G2.com.

The ease of use and the ability to seamlessly navigate the system is great. It also incorporates games for learning as well. Review collected by and hosted on G2.com.

I honestly don't have any complains at this time. Review collected by and hosted on G2.com.

It is very good for increasing and tracking call centers or in-project development and increasing motivation with the reward system. Review collected by and hosted on G2.com.

I wish companies weren't allowed to use it without the reward system. Because your brand is going bad. Review collected by and hosted on G2.com.

How simple is it to use the platform and also very user-friendly. It is very entertaining, I'm excited to see how it will be in my following learnings, but I'm already happy to see it! Review collected by and hosted on G2.com.

A lot it PDFs to download and read, it will be more beneficial to have them as part of the experience and not something we have to download and read it somewhere else. Review collected by and hosted on G2.com.

I appreciate the "now you try" activitites, which forces me to be hands-on and actually learn in a way that works for me. It's far better than our last platform. Review collected by and hosted on G2.com.

There's no scrolling on my PowerUp missions so I have to make everything smaller to see things at the bottom. Adding a scroll option or enabling pg down/pg up would be nice. Review collected by and hosted on G2.com.

With Centrical learning is fun and it's a learning adventure for admin and players Review collected by and hosted on G2.com.

There's nothing that I dislike. Everything is great Review collected by and hosted on G2.com.

Centrical offers a deep level of customization to build gamified user experiences. In addition, the prebuild content is beneficial for new admin and to get started quickly without much effort. Review collected by and hosted on G2.com.

As a cloud-based platform, it still has some old tech on the admin side, sometimes nagging. Hopefully, those will be removed or replaced with the latest features. Review collected by and hosted on G2.com.

Agents get an overview of their performance and can take micro learnings to ensure that competence is up to date. With these two elements, agents can evolve and understand how their work impacts the business. Review collected by and hosted on G2.com.

The focus on performance is too available. For our company it would be better to focus more on learning in firsthand, and performance could be a choice instead. We also miss the opportunity to give learning to specific users. By keeping them in campaigns, the admin part gets very overflooded with campaigns. Review collected by and hosted on G2.com.

What I like most is that one can customize almost everything in the platform. There are so many options. User-friendly interface makes creating content a joy. Also analytics part provides wide range of filtering options which makes focusing on the results easier than ever. Also the reports provided in the analytics are easy to understand, easy to download and process with variety of charts included. Review collected by and hosted on G2.com.

While collecting report from analytics, filtering or changing the filter process is slower than a browser (between 5 to 10 seconds). Also I would want to use putting more character option while creating content. Character limit in titles decreases options to be more creative. Other than that, everything has been so useful and helpful since day one. Review collected by and hosted on G2.com.

I like the concept of the platform, its support team and the possibilities it offers to the company! Review collected by and hosted on G2.com.

When creating simulations or quizzes/sessions, we have personalization limitations. I want to be able to personalize more screens in the sessions. Review collected by and hosted on G2.com.