--- title: Centrical Reviews meta\_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 128 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Centrical Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [(22 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [(19 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [(15 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [(14 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [(13 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [(5 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [(3 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Centrical ##### 1. Helpful Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [ See 22 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 2. Gamification Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [ See 19 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 3. Employee Engagement Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [ See 15 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ##### 4. Fun Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [ See 14 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 5. Motivation Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [ See 13 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ### 5 Cons or Disadvantages of Centrical ##### 1. Limited Customization Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [ See 5 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ![Miguel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel P.") MP Miguel P. Mid-Market (51-1000 emp.) 5.0/5 "I love all the features that Centrical offers" What do you dislike about Centrical? There are two things I think Centrical can improve. \* The graphic interface: making it more visual, catchy and attractive at a glance. \* Analyt ##### 2. Learning Curve Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ##### 3. Missing Features Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "The only tool you need for a great Gamification Solution" What do you dislike about Centrical? There is no major issues that we can complain about to be honest, just a few details like the chance the access ourselves the avatar shop or having mo ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 4. Reporting Issues Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 5. Data Management Issues Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [ See 3 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) See Related User Reviews ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content JS Jose S. Mid-Market (51-1000 emp.) 5.0/5 "It has been great, not only working with the interface, but working with the team has been amazing!" What do you dislike about Centrical? The only downsides I can think about is the fact that most of the reports are static and does not allow much room to play with the data as needed (cus ## Top-Rated Alternatives [ ![Spinify](https://images.g2crowd.com/uploads/product/hd_favicon/1487567344/spinify.png "Spinify") Spinify 4.6/5(1,006) ](https://www.g2.com/products/spinify/reviews) [ ![Ambition](https://images.g2crowd.com/uploads/product/hd_favicon/aa4813b3d9bd145af721698ddeaac1e3/ambition.svg "Ambition") Ambition 4.6/5(590) ](https://www.g2.com/products/ambition/reviews) [ ![SalesScreen](https://images.g2crowd.com/uploads/product/hd_favicon/5008331d65f30198194cf2e64fc69d9e/salesscreen.svg "SalesScreen") SalesScreen 4.7/5(486) ](https://www.g2.com/products/salesscreen/reviews) [ View All Alternatives ](https://www.g2.com/products/centrical/competitors/alternatives) ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Mid-Market (51-1000 emp.) 11/21/2023 "Great software, great company" 5/5 What do you like best about Centrical? Centrical is a fantastic platform for providing real-time recognition and reward to employees. The software allows you to gamify performance management, motiviate people to learn and open up new avenues for communication. We love the shop, it creates a real buzz in the office when people can spend their rewards on things they want. The Centrical team are wonderful too. They're very supportive not just through rollout, they stick around and are proactively engaged throughout. Review collected by and hosted on G2.com. What do you dislike about Centrical? I don't think there is anything I dislike about the software or the service. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Centrical give frontline colleagues and easy to understand dashboard which displays their performance and rewards them for what they do. So much easier than snipping reports and writing emails. It allows the agent to be proactive. The software also allows us to move quality performance into the same space as we are using to track customer outcome performance. The shop allows us to provide a space colleagues choose their reward which is hugely motivational. In addition, being a system colleagues log into daily, it allows us to put learning in front of them without the need for moving to another platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karthikkumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthikkumar S.") KS Karthikkumar S. Content manager Enterprise (\> 1000 emp.) 11/21/2023 "Most compatibility" 5/5 What do you like best about Centrical? As a game admin, I need to create content. When a new idea clicked, I swiftly open the admin tool to make a draft or even create a complete content via my phone or tablet on the go. This gives me full freedom to implement and test my ideas without being in front of my computer which makes my work and personal life balanced. I would appreciate the device compatibility Centrical gave to explore and grow our ideas into action. Review collected by and hosted on G2.com. What do you dislike about Centrical? As a content developer, we love to have more fun templates to create quizzes to make the learning more fun. Example: a quiz with a Halloween background which can be used to take knowledge check and make the users to enjoy graphics and boost their adrenaline to choose the right answer. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Centrical makes our job easier to find the micro level learnings taken by the users. For example: By using the analytics, we can explore the key area of improvement of the individual user to train and give feedback or coach them on specific topic instead of walking them through all topics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IC Ioana C. Mid-Market (51-1000 emp.) 11/16/2023 "Connecting teams, learning and KPIs" 5/5 What do you like best about Centrical? In an era with lots of information, Centrical creates a way of learning in a smart way: micro-learning. Plus, you immediately see your award received for your efforst by receiving points, badges etc. I also like the way it helps connecting people. It's an interactive platform, so adapted to the 2023 technology and still preserves a human touch: for it to work, all teams have to come together: operational, training, quality, HR. This creates a sense of belonging, understanding how everything connects and why everybody's piece of work matters. It encourages communication that we once had when we used to work side by side. Review collected by and hosted on G2.com. What do you dislike about Centrical? The Analytics side is a bit more difficult to work with: it takes a bit too much time to load and I feel the need to simplify it somehow. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Right now, we are exciting to test the new QA features. It helps us in terms of combining training and QA. Also, putting together all the links for resources and support in the admin panel was one of the best ideas! I didn't even know actually how much I would love this. I also like the interface of Centrical KPIs, intuitive and easier to user as well as the Badge improved interface that offers much more clarity and easy use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 8/16/2024 "Centrical - The best Gamification and Coaching Software!" 5/5 What do you like best about Centrical? I loved Centrical, a great gamification platform for managing team performance. This software inspires and motivates our employees for better development. This software helps employees grow and get rewarded for their efforts and work. We can easily use this software. Review collected by and hosted on G2.com. What do you dislike about Centrical? So far, I have not faced any concerns about Centrical. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Centrical is the best employee engagement and gamification software. It empowers us. I help employees to learn new things. We have got better results compared to others. And we have excellent customer and technical support. Review collected by and hosted on G2.com. Show More 8/18/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 8/23/2024 "Excellent Gamification Platform For Employees" 5/5 What do you like best about Centrical? Centrical gamification software is one of the best for employees to their performance and reviews and it helps to organizations to similify to find employees' performance. I will use Frequency use Centrical for my company, and it implements the performance values. Customer support is very well in the Centrical. Review collected by and hosted on G2.com. What do you dislike about Centrical? As of now, I don't find any issues in Centrical. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? In our organization, Centrical solving the performance analysis for the employees and it evaluate the employees performance everyday. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 8/16/2024 "Real-time Employees Performance Management Software!" 5/5 What do you like best about Centrical? We use Centrical for real-time employee performance analysis and management. This motivates the employees and rewards them for their work. This software is very user-friendly and easy to integrate and implement. Their customer support is very effective and on time. Review collected by and hosted on G2.com. What do you dislike about Centrical? So far, I have not encountered any problems with Centrical. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? I use Centrical for sales performance management and sales Gamification. It motivates and helps employees to grow and succeed. Review collected by and hosted on G2.com. Show More 8/19/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/2/2024 "The Most Helpful Gamification Software for Employees." 5/5 What do you like best about Centrical? I liked Centrical, a wonderful gamification software for employees. It engages both managers and employees to work as a team. This software helps us with our company goals as well as my personal. Review collected by and hosted on G2.com. What do you dislike about Centrical? So far, I don't have any dislikes in Centrical. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Centrical has provided good Quality Assurance, Gamification, and Sales Gamification. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 11/16/2023 "The only tool you need for a great Gamification Solution" 4.5/5 What do you like best about Centrical? Since the beggining it has been intuitive and easy to use, when you get familiar with the menus. The implementation was done in a couple of months with their help and from there we added more activites to integrate the tool even more to the daily work tasks. What I liked the most is the number of features available as well as the new ones that are being added constantly. In case you have an issue, the Support center is fast to solve it any ticket. Our employees use it every day and they are really happy about it. Review collected by and hosted on G2.com. What do you dislike about Centrical? There is no major issues that we can complain about to be honest, just a few details like the chance the access ourselves the avatar shop or having more mini-games available that we can offer in the missions available. Maybe being able to tweak the homepage and create our own interactives narratives but that is something that requires not only to program them but create a program that let's you program them, so it is understandable. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? This tool is helping us creating tailored micro-learning content that we can apply by segments following different criteria, as well as offer other content for everyone in the game. We also use it as a KPI database for all advisors, they have their numbers updated every day, they earn points from them and go through the narratives while earing different currencies exchangable for real items. Overall is a major tool for Engagement for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CG Claudia G. Gamification Lead Enterprise (\> 1000 emp.) 10/19/2022 "I love the way Centrical helps to solve our needs. They always take into consideration our feedback!" 5/5 What do you like best about Centrical? How centrical continues to improve month over month not only the end users' experience but also the admins' one. Also, how they provide solutions to our requests since that makes our job easier. Review collected by and hosted on G2.com. What do you dislike about Centrical? I wish we could personalize some features but I understand that the Centrical team works hard to find the best fit for everyone and I really appreciate that. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? They are helping us to keep agents motivated and engaged with the program they belong to. Also, we have been working on adapting our supervisors day to day methodology to the platform to make it an even more visual and supportive experience. Review collected by and hosted on G2.com. Show More 11/16/2023 Current UserValidated ReviewerSource: Organic ![Miguel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel P.") MP Miguel P. Assistant Call Center Manager Mid-Market (51-1000 emp.) 10/17/2022 "I love all the features that Centrical offers" 5/5 What do you like best about Centrical? There are no gamification mechanics or dynamics left behind with everything that Centrical offers for my users. Centrical offers me creative solutions that address different types of operational phases. Review collected by and hosted on G2.com. What do you dislike about Centrical? There are two things I think Centrical can improve. \* The graphic interface: making it more visual, catchy and attractive at a glance. \* Analytics; making it more flexible and customizable. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? It helps us to increase engagement with the company through effective communication (closing knowledge gaps and doubts); it is helpful to keep employees motivated and to create a self-development culture. Review collected by and hosted on G2.com. 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