--- title: Centrical Reviews meta\_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 128 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Centrical Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [(22 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [(19 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [(15 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [(14 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [(13 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [(5 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [(4 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [(3 mentions)](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Centrical ##### 1. Helpful Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. [ See 22 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382183&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 2. Gamification Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. [ See 19 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380023&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 3. Employee Engagement Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. [ See 15 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380608&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ##### 4. Fun Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. [ See 14 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380268&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you like about Centrical? What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ##### 5. Motivation Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. [ See 13 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381422&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you like about Centrical? The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals uni ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Benefits of Centrical Gamification Software!" What do you like about Centrical? The best feature in Centrical software is its gamification, this feature helps me to improve my work and engages employees to work. It motivates me to ### 5 Cons or Disadvantages of Centrical ##### 1. Limited Customization Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. [ See 5 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1383546&qs=pros-and-cons#reviews) See Related User Reviews ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ![Miguel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel P.") MP Miguel P. Mid-Market (51-1000 emp.) 5.0/5 "I love all the features that Centrical offers" What do you dislike about Centrical? There are two things I think Centrical can improve. \* The graphic interface: making it more visual, catchy and attractive at a glance. \* Analyt ##### 2. Learning Curve Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1381918&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ML Marina L. Mid-Market (51-1000 emp.) 4.0/5 "We significantly boosted employee engagement through gamification" What do you dislike about Centrical? My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the p ##### 3. Missing Features Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510939&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "The only tool you need for a great Gamification Solution" What do you dislike about Centrical? There is no major issues that we can complain about to be honest, just a few details like the chance the access ourselves the avatar shop or having mo ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 4. Reporting Issues Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. [ See 4 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1382483&qs=pros-and-cons#reviews) See Related User Reviews EH Enrique H. Small-Business (50 or fewer emp.) 3.5/5 "Real time feedback provided by this tool significantly boosts our workplace" What do you dislike about Centrical? Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. A ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content ##### 5. Data Management Issues Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. [ See 3 mentions ](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=2510985&qs=pros-and-cons#reviews) See Related User Reviews ZH Zaheera H. Enterprise (\> 1000 emp.) 5.0/5 "Centrical employees are very helpful and supportive" What do you dislike about Centrical? Try to make it a little easier to upload content JS Jose S. Mid-Market (51-1000 emp.) 5.0/5 "It has been great, not only working with the interface, but working with the team has been amazing!" What do you dislike about Centrical? The only downsides I can think about is the fact that most of the reports are static and does not allow much room to play with the data as needed (cus ## Top-Rated Alternatives [ ![Spinify](https://images.g2crowd.com/uploads/product/hd_favicon/1487567344/spinify.png "Spinify") Spinify 4.6/5(1,006) ](https://www.g2.com/products/spinify/reviews) [ ![Ambition](https://images.g2crowd.com/uploads/product/hd_favicon/aa4813b3d9bd145af721698ddeaac1e3/ambition.svg "Ambition") Ambition 4.6/5(590) ](https://www.g2.com/products/ambition/reviews) [ ![SalesScreen](https://images.g2crowd.com/uploads/product/hd_favicon/5008331d65f30198194cf2e64fc69d9e/salesscreen.svg "SalesScreen") SalesScreen 4.7/5(486) ](https://www.g2.com/products/salesscreen/reviews) [ View All Alternatives ](https://www.g2.com/products/centrical/competitors/alternatives) ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 5/4/2019 "Similar to Microsoft but better" 4/5 What do you like best about Centrical? Game effective is similar to the Microsoft Dynamics program, but better. I have not had a problem with the program. It runs smooth, runs fast and doesn't lag. All the tools are easy to get to and use. A beginner could use this software and they wouldn't have a problem with it. Of course like any good software there is a nice tutorial. Review collected by and hosted on G2.com. What do you dislike about Centrical? I honestly can't find a thing I dislike about this product. The price would be the only thing. Review collected by and hosted on G2.com. Recommendations to others considering Centrical: Get it, but it, use it, abuse it - it'll do what you need to do for longterm effectivness Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? It has helped my employees feel computer smarty and to know what they are doing without asking a bunch of questions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Enterprise (\> 1000 emp.) 11/8/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "BizEffective Customer Experience" 5/5 What do you like best about Centrical? The challenge session. Very intuitive and stimulating and the possibility to monitor results in a very quickly way. The user friendly interface and the learning session that allows users to be aware of new information in real time. Also the possibility to personalize avatar and nickname is very funny. The platform creates an healty competion between Agents, and as about the learning section, there is also the possibility to integrate it with Customer Learning Management System. It is a very Userful feature in order to saving time in content creation. Review collected by and hosted on G2.com. What do you dislike about Centrical? The possibility to not import report with complicate calculation. Not so much flexibility in general features such as calculate kpi with files coming from different sources. But in general it is a very good instrument. it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received) Review collected by and hosted on G2.com. Recommendations to others considering Centrical: Very good impact on sales performances in order to stimulate agents to work in a better way Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Manual report Creation with a lot of time effort saving. Moreover the Team leader and Supervisor work is more easy because of data immediatly available on respective dashboard. In attition it has a good impact also on Admin e Data Analyst work, such as from Engineering Side. In analytic section data are ready both as number and both as graphical way in order to monitor trend of preformances during the times /day, week, month, year) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 5/10/2019 "Fun but needs improvement" 2.5/5 What do you like best about Centrical? It’s fun and motivates my sales team. I like that we can create our own challenges and competitions. Review collected by and hosted on G2.com. What do you dislike about Centrical? It takes a long time to update and updates random KPIs at different times resulting in frustration from sales reps. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? It helps to motivate my sales team and put focus on core KPIs. As a result, our sales in key areas have seen drastic improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chelsey C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsey C.") CC Chelsey C. Substitute Teacher Primary/Secondary Education Mid-Market (51-1000 emp.) 10/31/2018 "Travelin' Band" 5/5 What do you like best about Centrical? The content is displayed in a clear, and colorful format. It makes it easy to read and fun to complete the missions - doesn't even feel like learning! Just good old fashion travelin' - and my band of travelers have said nothing but good things about participating in tis so far! Review collected by and hosted on G2.com. What do you dislike about Centrical? I'd like to build me Avatar - like I can with a bitmoji. Pick my hair color, length, etc. I like the accessories though! :) Review collected by and hosted on G2.com. Recommendations to others considering Centrical: Customizing your avatar like a bitmoji; creating keywords for automatic grading of fill in the bank responses (instead of manual review)... Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Engaging employees to be proactive, self-seeking online learners! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Aleksandar S. Project Coordinator Small-Business (50 or fewer emp.) 11/1/2018 "Engaging and Intuitive" 5/5 What do you like best about Centrical? The team is incredibly supportive. Once they explain some of the activities it is a flawless experience and very intuitive platform to use. Review collected by and hosted on G2.com. What do you dislike about Centrical? Due to a time change between their head office in Israel and the east coast of North America there is some delay in responses. However their team in the United States makes up for it fairly quick. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? The benefits are endless. Probably the best features is their analytics which allow you to see exactly what each participant does in the platform. The engagement is great as well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TF Tim F. Sales Excellence Coach Enterprise (\> 1000 emp.) 10/31/2018 "GE Review" 4.5/5 What do you like best about Centrical? The opportunity for teams to learn about our new process and tools while playing a game which is enjoyable. Review collected by and hosted on G2.com. What do you dislike about Centrical? The analytics are difficult to manuever through to find exactly what you want. Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? The sales professionals lack of knowledge of our new management process and tools to compliment it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 11/7/2018 "Flexible and effective PErformance Management Tool" 4.5/5 What do you like best about Centrical? I like the "funny" user friendly interface. From a business perspective, I enjoy also working with the colleagues of GameEffective: I found many professional with Amazing skills and expertise. High commitment on some customization my company business required. Review collected by and hosted on G2.com. What do you dislike about Centrical? Need of some specific staff effort to maintain the platform up-to-date and maximize the commitment. Anyway, some of this effort is easy to find internally (e.g. working differently) Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Increase agents motivation, training and committment. We measured business KPIs increase, expecially on outbound sales initiatives Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/4/2018 "just launching GE in my department but they work closely with different departments in my company an" 3.5/5 What do you like best about Centrical? collaboration with them- high understanding of the customer need. Review collected by and hosted on G2.com. What do you dislike about Centrical? too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? creating a culture among the department of gaining knowledge constantly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/1/2018 "Great Gamification and leraning platform" 4/5 What do you like best about Centrical? The interactive and easy way to learn/teach online. Review collected by and hosted on G2.com. What do you dislike about Centrical? it is a bit buggy when it comes to a few specific configurations Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Updating the whole company with new information along with having a simple way to assign test and courses to everyone according to specific parameters I.E. Language Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/6/2018 "Good platform for inbound contact centers" 3.5/5 What do you like best about Centrical? Good KPI overviews and good fun for our agents Review collected by and hosted on G2.com. What do you dislike about Centrical? Complex platform which takes some time to learn for admin users Review collected by and hosted on G2.com. What problems is Centrical solving and how is that benefiting you? Reduced AHT and increased NPS and Sales performance, supported of course by coaching and other management work in the contact center Review collected by and hosted on G2.com. 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