--- title: Centrical Reviews meta_title: 'Centrical Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Centrical works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 128 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Centrical Reviews **Vendor:** Centrical **Category:** [Sales Gamification Software](https://www.g2.com/categories/sales-gamification) **Average Rating:** 4.6/5.0 **Total Reviews:** 128 ## About Centrical Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more. ## Centrical Pros & Cons **What users like:** - Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel. (22 reviews) - Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management. (19 reviews) - Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees. (15 reviews) - Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly. (14 reviews) - Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks. (13 reviews) - Ease of Use (12 reviews) - Engagement (12 reviews) - Performance Tracking (9 reviews) - Users love the **real-time rewards** from Centrical, enhancing motivation and creating a vibrant office atmosphere. (8 reviews) - Users appreciate the **motivating rewards system** of Centrical, enhancing employee development and boosting team performance. (8 reviews) **What users dislike:** - Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics. (5 reviews) - Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively. (4 reviews) - Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical. (4 reviews) - Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate. (4 reviews) - Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies. (3 reviews) - Users find the **delays in setup and configuration** of Centrical to be frustrating and time-consuming. (3 reviews) - Users find the **analytics inadequate** , citing difficulty in flexibility, customizability, and overall ease of use. (3 reviews) - Inadequate Reporting (3 reviews) - Poor Reporting (3 reviews) - Users often find **slow performance** in Centrical, with lengthy setup times and challenges in customization affecting efficiency. (3 reviews) ## Centrical Reviews ### 1. Real time feedback provided by this tool significantly boosts our workplace **Rating:** 3.5/5.0 stars **Reviewed by:** Enrique H. | Customer service supervisor, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Centrical?** What I have really found interesting about Centrical is how it brings in the aspect of game in work places making work environment more productive. It defines achievable, individual targeted objectives and has immediate feedback to prevent the group from straying off course. It also links smoothly with our CRM, which makes it easy to monitor the performance. I also like how simple it is to go into the different dashboards to get a snapshot of team or individual performance. **What do you dislike about Centrical?** Since Centrical offers pretty much everything for interactive and engaging employee training, it may at times be confusing to decide where to start. Altogether, the gamification is rather great, though it could be too much for an employee who hasn’t encountered this sort of system. This learning curve comes when interacting with other programs and it can sometimes be a little slow before getting all the software as you wish. Lastly, the reporting features semi strong which makes it difficult to filter data displays. **What problems is Centrical solving and how is that benefiting you?** Addressing the problem of disengagement in the working of an organization, Centrical provides timely performance feedback and reward, this enhances the motivation level. This has intervened positively on increased personal efficiency and group functioning by replacing mundane tasks with what seems like competitions. The positive aspect of such feedback is the opportunity to receive it in an instant coupled with the individual goals set for an employee. Specifically, it enhanced communication and links between individual output and organizational goals, which enhances performance management. ### 2. We significantly boosted employee engagement through gamification **Rating:** 4.0/5.0 stars **Reviewed by:** Marina L. | Senior HR Manager, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Centrical?** The gamification strategy that Centrical uses to improve the employee engagement impressed me most about this company. We can set individual goals unique to the group and can track them in an interesting manner which keeps the individuals motivated. The seamless integration with our CRM and HR systems makes it easy to set and monitor goals. The real time feedback mechanism has been very helpful as it has helped us increase productivity and has kept the team’s morale high. **What do you dislike about Centrical?** My least preferred feature of the Centrical application is that it takes quite some time and a lot of effort to set up and configure to cater to the peculiar needs of a business. It has had the flexibility advantage but customization of the application had not been as easy as we had estimated and needed more assistance. Further, some of the employees initially felt that inclusion of so many games like was a little disruptive and this affected their performance before they became used to it. **What problems is Centrical solving and how is that benefiting you?** As such, Centrical addresses the problem of failure in employee engagement through the application of performance management gamification. This means that is enables the establishment of specific objectives and achievement follow up in an encouraging fashion. It has speed up our review process and improved the morale and productivity of our workforce. The reported feedback as well as the rewarding functionalities have helped to enhance engagement as well as productivity in the teams. ### 3. Excellent Gamification Platform - Centrical! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Centrical?** I use Centrical Gamification software and it is the best platform for IT remote workers compared to other gamification platforms. Centrical software helps end users and customers. Gamification focuses on process ideas and knowledge to help IT employees grow and succeed in the workplace. The customer support system was very helpful to the end users. Centrical software helps me identify performance management and daily appraisal of employees. **What do you dislike about Centrical?** So far I haven't experienced any discomfort with Centrical. **What problems is Centrical solving and how is that benefiting you?** I love this centrical gamification and corporate learning management software, it's a big benefit I got from the centrical, and solves day-to-day effects in the company. This gamification software motivates employees to have a fun and comfortable workplace, which improves business as well as employee development. ### 4. Review for the Centrical Gamification Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Centrical?** I use Centrical to improve my work. I love this gamification feature and received many rewards and points that motivate me to work without any struggle or pressure, which creates a great impact in our workplace. It helps us to upgrade my professional growth as well as the company's growth. **What do you dislike about Centrical?** There are no dislikes about Centrical. I love this Centrical software. **What problems is Centrical solving and how is that benefiting you?** Centrical helps us improve our skills by learning management software in a different way. This software offers great gamification features and it helps in managing employee performance and rewards our work performance. Centrical's security features are very helpful. ### 5. Staff Empowerment **Rating:** 5.0/5.0 stars **Reviewed by:** Ockert S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Centrical?** I have been working with Centrical for over a year now, and work on implementing a brand new narritve. The customer & techinical support that they provided during the process was fantastic. I was not part of the original team implementing gameON but from my experience, it was fast, informed, targeted and made it fit for purpose for my business. Centrical is a easy platform for staff to utilise and with the number of features it provides, it creates the perfect balance between work, reward & recognition. We have seen a huge increase in engagement, recognitions and success by creating a targeted approach on how we embed and track KPI's. We have tapped into various products they offer to increase staff empowerment to take control of their training and embedment and upskill themselves. Leaders found the ease of integrating thei coaching opportunities into the platform by creating specific missions, and our onboarding managers have promoted the use of evaluations during the probation period. **What do you dislike about Centrical?** Overall there is not much I dislike, however I would like to see more products relating to the simulations. **What problems is Centrical solving and how is that benefiting you?** They are providing valuable support in helping us solve the problem on a more interactive learning and embedment. We wanted to explore various way of learning and embedment material while going through strict legislative changes and business changes. With the business changes, there are significant changes that requires regular control check which the analytics platform provides us with all the insights we require. We are able to pulse check throughout the changes and have leaders and the business have a proactive approach to any issues that might arise. It provides us the opportunity to ensure our people increase their risk maturity. With all the work Centrical has supported, and the use of the platform, we have seen gameON assist in teh reduction of AHT, Increase in Recognition and an overall increase in closing the risk gap at an early stage. ### 6. Excellent Gamification Platform For Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Centrical?** Centrical gamification software is one of the best for employees to their performance and reviews and it helps to organizations to similify to find employees' performance. I will use Frequency use Centrical for my company, and it implements the performance values. Customer support is very well in the Centrical. **What do you dislike about Centrical?** As of now, I don't find any issues in Centrical. **What problems is Centrical solving and how is that benefiting you?** In our organization, Centrical solving the performance analysis for the employees and it evaluate the employees performance everyday. ## Centrical Discussions - [What does centrical do?](https://www.g2.com/discussions/what-does-centrical-do) - 1 comment, 1 upvote - [Can I get an overview of GamEffective?](https://www.g2.com/discussions/gameffective-overview) - 1 comment, 1 upvote - [What is GamEffective?](https://www.g2.com/discussions/gameffective) - 1 comment, 1 upvote - [What is Centrical app?](https://www.g2.com/discussions/what-is-centrical-app) - 1 comment - [View Centrical pricing details and edition comparison](https://www.g2.com/products/centrical/reviews?filters%5Bsentiment_snippet%5D=1380226&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A00%3A44+-0500&secure%5Bsession_id%5D=11e9174a-2c76-4272-a1be-3936f2c51843&secure%5Btoken%5D=6a4e9fdfa9fa8db838d9f722583c6531059e1def09ff1a39a9cd49397fc5eddf&format=llm_user) ## Centrical Integrations - [Gemini](https://www.g2.com/products/google-gemini/reviews) ## Centrical Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Quality Assurance** - Evaluation - Calibration - Reports **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making - Asynchronous Learning - Blended Learning - Self-paced Learning **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Integrations** - CRM Integration - Social Media Integration - Third-Party Integrations **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Sales Gamification** - Autonomous Task Execution **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance** - Third-Party Integrations - Compliance **Platform** - Public Leaderboard - Private Leaderboard - Analytics - Visual Analytics - Reporting/Analytics - Real-Time Analytics **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Platform** - File support - Mobile support - Integration **Additional Functionality** - Communication Management - Customer Experience Management - Customer Database - Content Creation - Monitoring - API - Gamification - Customizable Reports - Engagement Tracking - Content Management - Email Management - Activity Dashboard - AI Copilot - Generative AI - Surveys & Feedback - Real-Time Data - Activity Tracking - Access Controls/Permissions - Customizable Fields - Campaign Management - Customer History - Real-Time Reporting - Customizable Branding - Widgets - Tagging - Customer Portal - Churn Management - Feedback Management - Event Triggered Actions - Multi-Channel Communication - Sentiment Analysis - Multi-Language - Customer Segmentation - Alerts/Notifications - Live Chat - Employee Engagement - Assessment Management - Rewards Management - Performance Management - For Sales Teams/Organizations - Reporting & Statistics - For Training/Education - Learning Management - Goal Setting/Tracking - Training Management - Badge Management - Collaboration Tools - Dashboard Creation - Drag & Drop - Mobile Access - Performance Metrics - Employee Reward Programs - Contest Management - Interactive Content - Personalization - Data Import/Export - Progress Tracking **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Onboarding** - Documentation - Coaching - Programs **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Generative AI** - AI Text-to-Speech **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation **Employee Features** - User Profiles - Notifications - Mobile ## Top Centrical Alternatives - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (1,001 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (575 reviews) - [SalesScreen](https://www.g2.com/products/salesscreen/reviews) - 4.7/5.0 (484 reviews)