1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [Centrical Discussions](https://www.g2.com/products/centrical/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7d20e1a6bdb9425196271fe0e1a90466/centrical.png "Product Avatar Image") ![Reward for good Centrical reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Centrical reviews") ](/products/centrical/reviews) [ Centrical ](/products/centrical/reviews) (128)4.6/5 Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes. The system builds and runs the program across Centrical and connected systems, getting smarter with every cycle so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter. Founded in 2013, Centrical serves Fortune 500 enterprises across 150 countries and 60 languages, with offices in New York, Tel Aviv, and London. Customers include adidas, DHL, Deutsche Telekom, IHG, and two top-five U.S. banks. Centrical is recognized as a leader in Workforce Engagement Management by Frost & Sullivan and QKS Group. For more information, visit www.centrical.com. Show More * * * ### 78.0 Nps Score Already have Centrical? ### All Centrical Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What does centrical do? ](/discussions/what-does-centrical-do) What does centrical do? [ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) [ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # How has Centrical improved your employee engagement, and what features do you find most valuable? ](/discussions/how-has-centrical-improved-your-employee-engagement-and-what-features-do-you-find-most-valuable) How has Centrical improved your employee engagement, and what features do you find most valuable? [ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems) [ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Gamification Software ](https://www.g2.com/tags/gamification-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) 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[ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems) [ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Gamification Software ](https://www.g2.com/tags/gamification-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) 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[ SAP Store Software ](https://www.g2.com/tags/sap-store-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software) [ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) 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[ Corporate Learning Management Systems ](https://www.g2.com/tags/corporate-learning-management-systems)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software) [ SAP Store Software ](https://www.g2.com/tags/sap-store-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Centrical Posted by Centrical More Options - [ # Can I get an overview of GamEffective? ](/discussions/gameffective-overview) GamEffective Overview [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software)[ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software) [ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 10 years ago Posted by Centrical Posted by Centrical More Options - [ # What is GamEffective? ](/discussions/gameffective) GamEffective [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Sales Performance Management Software ](https://www.g2.com/tags/sales-performance-management-software)[ Sales Gamification Software ](https://www.g2.com/tags/sales-gamification-software)[ Corporate LMS Software ](https://www.g2.com/tags/corporate-lms-software) [ Corporate Learning Management Software Questions ](https://www.g2.com/topics/corporate-learning-management) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.&title=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Centrical+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Centrical+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%0aAsk+Centrical+questions+and+get+answers+from+expert+users+in+our+Centrical+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/centrical/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a5cc80e48c140fc4a75a6616b837f184/centrical.svg "Product Avatar Image") ### Have you used Centrical before? Answer a few questions to help the Centrical community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcentrical%2Fdiscuss%3Fsmall_ask%3Dcentrical) No ## Top Contributors in Centrical 1 ![Tom K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom K.") TK Loading... ### [Tom K.](https://www.g2.com/users/dd529b89-2ced-4e00-b2e7-7725277a37d4 "Tom K.") Vice President US Sales 1 pt 2 HS Loading... ### [Hildie S.](https://www.g2.com/users/7d034569-d3f7-4f10-9de0-5666685c06cf "Hildie S.") 1 pt