Centiment was so easy to use. We went with the DIY route for the most cost-efficient way of running our brand awareness. Programming the survey was a breeze - the logic was simple to put in place, and the question types were plentiful. Thomas was incredibly responsive and helpful with any questions I had as I went through the creation process, and even more helpful when it came time to soft launch. They found the audience we were after and we were able to gather some very helpful insights. The reporting is also easy to decipher / read. We'll be using them more regularly on the go-forward! Review collected by and hosted on G2.com.

I don't know that I have any dislikes to be honest. It served the needs that I had and delivered the data we were after in a super timely manner. Review collected by and hosted on G2.com.

i like most about centiment is like it provided good user interface and give me accurate data of my customer by doing serve

we can easily integrate and implement Review collected by and hosted on G2.com.

there is nothing which make me dislike about this software. Review collected by and hosted on G2.com.

Centiment provides expert help with designing your surveys (without extra charge). This is very useful because the expert can review your survey for mistakes and give you helpful suggestions on how to design your questions such that the survey will best-suit your needs. Review collected by and hosted on G2.com.

The survey building tool has a few bugs, but nothing that makes it difficult to use. One issue I had was when I tried to delete a question, it wouldn't let me because it thought other questions depended on it, even though I had removed all conditions associated with the question. Another issue is that if you want to add an "is selected" condition to a question based on another question that has too many select options (e.g. 50+), that question will hang during the survey indefinitely, I assume because the tool has trouble sorting through all of the options. One last issue I saw, which is more related to usability, is that the opinion-scale questions don't allow you to create scales below 5 points. But I would have liked to be able to create 3-point opinion scales, as those types of questions are quicker to answer. Review collected by and hosted on G2.com.

Working with Centiment was very easy to bring our research content projects to completion. We simply sent them the questions we wanted to ask, they helped us optimize them to get the best results, and they even built the survey for us, which helped with automation elements, and so that we were hitting the right audience. The results came quickly, and the dashboard display for those results was straightforward to read and filter down in many different ways. We've completed two surveys and have enough data to run content plans for a significant time; plus, we made two major reports out of it for our content marketing efforts. Review collected by and hosted on G2.com.

I didn't dislike anything. It was exactly what I was looking for out of a survey company that could hit the IT/MSP space. My suggestion would be to follow up with them after you get your results and have the team walk you through what the results dashboard can really do for you, how you can filter results, and get the most out of the data. We also wanted to target smaller companies and the results seemed to skew heavily towards larger ones. Review collected by and hosted on G2.com.

Finding a quality panel for online surveys, especially for a niche category, can be challenging. I find with Centiment my data requires little cleaning and I don't have the concern it is riddled with robot responses. Review collected by and hosted on G2.com.

Sometimes my category is so niche I have to expand the pool to meet the minimum incidence rate. Review collected by and hosted on G2.com.

The customizability of surveys is great. We use Centiment regularly for market research to guide the development of software products. Our account manager Jacob goes above & beyond to develop the best audience criteria possible, even when we have niche personas to reach. Review collected by and hosted on G2.com.

Nothing comes to mind. Centiment has been great for us. Review collected by and hosted on G2.com.

The team is super helpful and patient throughout the survey process. A real pleasure to work with. Review collected by and hosted on G2.com.

There's not much. Broader regional lists would be the only thing I can think of around improvements. But the English-language coverage is excellent. Review collected by and hosted on G2.com.

Centiment conducted a time-sensitive, public-health survey for us and we were very impressed with the speed of administration and the quality of the data. The survey-building tool was easy to use and the pricing was affordable—even for an academic! I highly recommend this group. Review collected by and hosted on G2.com.

No downsides to report. Excellent work with a fast turnaround. Review collected by and hosted on G2.com.

Very professional team who is there to help you every step of the way, unlike competitors like SurveyMonkey. Additionally, I had responses to my surveys in less than a week! Review collected by and hosted on G2.com.

There were absolutely no complaints. I would use them again for another research study. Review collected by and hosted on G2.com.

Working with Thomas provide a helpful and timely customer survey element that made the experience useful, clear and productive. Competitors software and UI is more intuitive and user friendly while centiment has better personalize service and options to meet various needs. Review collected by and hosted on G2.com.

The interface is not user friendly. I submitted the first section 4 times because it was not clear what was next. It would also be nice to do an a/b soft launch with a wider audience so that we could adjust target audience midway based on the responses received Review collected by and hosted on G2.com.