High quality panel respondents, excellent customer service, and seamless integration with Qualtrics. Review collected by and hosted on G2.com.

I haven't really found anything I dislike or had a problem with. Review collected by and hosted on G2.com.

The price was a great deal for us but what sealed the deal was how impressed I was by the customer support. We are a new client, a nonprofit conducting research at a mass anonymous scale for the first time - and Jacob in the Denver office quickly got on the phone to answer my questions, and supported the whole process with me from survey design to launch to sending me the results. It was end-to-end supportive and we absolutely got our money's worth. Review collected by and hosted on G2.com.

Nothing at all. I found everything top notch. I would like more information about where they find and how they compensate survey responders, but that is more curiosity than any question about integrity of the product. Review collected by and hosted on G2.com.

They were extremely responsive! They also made getting access to the data they collected very easy on the backend. Review collected by and hosted on G2.com.

No complaints. Their pricing was higher than ideal but lower than their competitors. Review collected by and hosted on G2.com.

I recently undertook a choice experiment with Centiment and couldn't be more pleased with their service. My experience was excellent from start to finish.

Highlights:

Outstanding Guidance: Austin Olea (at the Denver office) was excellent and provided exceptional support throughout the process.

Professional Service: The team was professional, responsive, and attentive to my needs.

I highly recommend Centiment for anyone looking to conduct surveys or choice experiments! Review collected by and hosted on G2.com.

While the high cost of programming the survey instrument was challenging, it ultimately proved beneficial. This investment in time and resources forced me to learn how to effectively use Qualtrics, enhancing my survey design and programming skills.

Despite the initial expense, the knowledge gained has been invaluable for future projects. Review collected by and hosted on G2.com.

Great customer service to get the survey put together and then sent out. Recommendations made along the way were very helpful for me, as I don't conduct survey's very often. Review collected by and hosted on G2.com.

The survey was completed super fast, which makes me believe the data isn't as high quality as I would like. Review collected by and hosted on G2.com.

I like the contact with Centiment's staff-they've been very helpful and quick to respond with accurate quotes. They've filled every panel to our specifications and I've found the results of my subsequent analyses high quality and replicable. I rarely have to exclude cases that have passed their quality checks. Their survey tool functions well. Review collected by and hosted on G2.com.

I would prefer greater depth to panels-they can reflect the most likely people to belong to a survey panel, which isn't always the makeup my clients need. However, Centiment does a great job in working within their panel to find the survey participants I need. Their tool has a learning curve but was easy to use once I'd learned all the question types and I had human contacts to answer any of my questions during the learning process. I'd prefer a bit more flexibility in question type and ability to add elements (like an audio narration option for the questions for certain segments) but the tool is comprable to any other basic survey tool on the market. Review collected by and hosted on G2.com.

Being able to target a specific buyer in a brand new product space in B2B SaaS is invaluable. We got the exact insights we needed to validate a specific product and go-to-market decision. And we got them in a matter of days. I was very impressed with the efficacy, speed and level of support provided. Review collected by and hosted on G2.com.

The only thing that wasn't perfect was that the rep was pushing me towards structuring the survey in a specific way that wouldn't have given us the best results, largely because of a specific limitation of the survey tool: we couldn't programmatically validate one answer in reference to the value entered in another. In the end Centiment did manual clean up to invalidate responses so we got the insight we needed. Review collected by and hosted on G2.com.

I like that the dashboard is super straightforward and easy to use. It was simple in a way that supports your ability to put the survey together. There are enough options to make it custom and on brand but not too many options that you're left wondering how the heck to input all the information you want to collect.

I loved working with our Project Manager, Hannah. She guided us through the whole process and was extremely responsive. We were working with an audience that required a disqualification question, which she helped setup for us. She ensured all respondents were good quality and filtered out any random outliers. I trusted that she would help get our survey across the finish line.

We fully intend to use Centiment again in the near future. Review collected by and hosted on G2.com.

No negative feedback. We were completely happy with our experience. Review collected by and hosted on G2.com.

The overall experience was excellent. Eric helped us to set up our survey and tweak it for optimal results. When the survey was complete, they ran a soft-launch collecting 20% of the contracted results. After the completion of the soft launch we had the opportunity to rewrite aa question in the survey that was not communicating correctly, before the full launch. Then the survey was launched and Centiment collected the full number of responses on top of the responses from the soft launch. I would use them again! Review collected by and hosted on G2.com.

I would like to have known how the survey was presented to the surveyees (I.e. what was the title that they see?), but I forgot to ask. I'm sure Eric would have been happy to explain it. Review collected by and hosted on G2.com.

1. Excellent customer service and support throughout the entire survey process

2. Survey platform accommodated nearly all of our different requirements

3. Findings were delivered within the platform as well as a .CSV file that we could manipulate and analyze

4. Transparency from the start in terms of what the platform can and cannot do (reach, etc.) Review collected by and hosted on G2.com.

1. Centiment needs to build its audience in certain countries, industries, and job titles/responsibilities. We had to "punt" on including several EMEA countries in our survey because they don't have large enough pool of job titles and industries in those countries. Review collected by and hosted on G2.com.