--- title: Centiment Reviews meta\_title: 'Centiment Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how Centiment works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 135 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Centiment Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and friendly customer support** of Centiment, which enhances their overall experience significantly. [(7 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260394&qs=pros-and-cons#reviews) Users praise Centiment for its **intuitive ease of use** , enabling quick setup and efficient survey management. [(7 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260565&qs=pros-and-cons#reviews) Users appreciate the **seamless setup and excellent customer service** provided by Centiment for surveys and data collection. [(6 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260431&qs=pros-and-cons#reviews) Users appreciate the **setup ease** of Centiment, enjoying its intuitive design and seamless survey management process. [(6 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260525&qs=pros-and-cons#reviews) Users find Centiment's **intuitive design** makes setup and understanding its features effortless, greatly enhancing their analysis capabilities. [(3 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260161&qs=pros-and-cons#reviews) Users note the **high cost** for high-volume audiences, viewing the price as a significant downside to Centiment. [(3 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260286&qs=pros-and-cons#reviews) Users note a **steep learning curve** with Centiment, requiring time to adapt to project submissions and progress tracking. [(2 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260201&qs=pros-and-cons#reviews) Users have concerns about **survey issues** impacting data quality, as results may include non-target respondents. [(2 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260279&qs=pros-and-cons#reviews) Users desire more **customization options** in Centiment, particularly for question types and panel representation. [(1 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260510&qs=pros-and-cons#reviews) Users find that Centiment offers **limited data analysis options** , restricting the design of advanced surveys and features. [(1 mentions)](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260604&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Centiment ##### 1. Customer Support Users commend the **responsive and friendly customer support** of Centiment, which enhances their overall experience significantly. [ See 7 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Quality and Service, Seamless Qualtrics Integration" What do you like about Centiment? High quality panel respondents, excellent customer service, and seamless integration with Qualtrics. ![Kevan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevan L.") KL Kevan L. 5.0/5 "Reliable, Quick, and Easy-to-Use with Minor UI Hiccups" What do you like about Centiment? I find Centiment to be intuitive and easy to set up, allowing me to understand its features without the need for in-depth guidance. I appreciate the f ##### 2. Ease of Use Users praise Centiment for its **intuitive ease of use** , enabling quick setup and efficient survey management. [ See 7 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260565&qs=pros-and-cons#reviews) See Related User Reviews LS Lily S. 5.0/5 "Outstanding Tool for Customer Sentiment Analysis" What do you like about Centiment? I use Centiment to classify thoughts and feedback from my customers, which helps me understand how they feel about my products. It helps me measure my ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Sophisticated Targeting, Premium Cost" What do you like about Centiment? I use Centiment as an agile, all-in-one platform for fast, actionable consumer and market research. It’s my go-to when I need to go from a question to ##### 3. Helpful Users appreciate the **seamless setup and excellent customer service** provided by Centiment for surveys and data collection. [ See 6 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260431&qs=pros-and-cons#reviews) See Related User Reviews LS Lily S. 5.0/5 "Outstanding Tool for Customer Sentiment Analysis" What do you like about Centiment? I use Centiment to classify thoughts and feedback from my customers, which helps me understand how they feel about my products. It helps me measure my ![Lisa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa H.") LH Lisa H. Mid-Market (51-1000 emp.) 5.0/5 "Easy, Quick and Reliable" What do you like about Centiment? Centiment makes setting up surveys and collecting data seamless. ##### 4. Setup Ease Users appreciate the **setup ease** of Centiment, enjoying its intuitive design and seamless survey management process. [ See 6 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260525&qs=pros-and-cons#reviews) See Related User Reviews LS Lily S. 5.0/5 "Outstanding Tool for Customer Sentiment Analysis" What do you like about Centiment? I use Centiment to classify thoughts and feedback from my customers, which helps me understand how they feel about my products. It helps me measure my ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Sophisticated Targeting, Premium Cost" What do you like about Centiment? I use Centiment as an agile, all-in-one platform for fast, actionable consumer and market research. It’s my go-to when I need to go from a question to ##### 5. Intuitive Users find Centiment's **intuitive design** makes setup and understanding its features effortless, greatly enhancing their analysis capabilities. [ See 3 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260161&qs=pros-and-cons#reviews) See Related User Reviews LS Lily S. 5.0/5 "Outstanding Tool for Customer Sentiment Analysis" What do you like about Centiment? I use Centiment to classify thoughts and feedback from my customers, which helps me understand how they feel about my products. It helps me measure my ![Kevan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevan L.") KL Kevan L. 5.0/5 "Reliable, Quick, and Easy-to-Use with Minor UI Hiccups" What do you like about Centiment? I find Centiment to be intuitive and easy to set up, allowing me to understand its features without the need for in-depth guidance. I appreciate the f ### 5 Cons or Disadvantages of Centiment ##### 1. Expensive Users note the **high cost** for high-volume audiences, viewing the price as a significant downside to Centiment. [ See 3 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260286&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 5.0/5 "Sophisticated Targeting, Premium Cost" What do you dislike about Centiment? I find the cost for high-volume or niche audiences to be a downside. The convenience and speed come at a premium. ![Johane D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johane D.") JD Johane D. Enterprise (\> 1000 emp.) 4.5/5 "A Seamless Experience: Highly Recommend Centiment!" What do you dislike about Centiment? While the high cost of programming the survey instrument was challenging, it ultimately proved beneficial. This investment in time and resources force ##### 2. Learning Curve Users note a **steep learning curve** with Centiment, requiring time to adapt to project submissions and progress tracking. [ See 2 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260201&qs=pros-and-cons#reviews) See Related User Reviews MK Megan K. Small-Business (50 or fewer emp.) 4.5/5 "Repeat panel user" What do you dislike about Centiment? I would prefer greater depth to panels-they can reflect the most likely people to belong to a survey panel, which isn't always the makeup my clients n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Best data provider I've used in past 10 years" What do you dislike about Centiment? Some of the inner workings of submitting projects and checking on progress takes getting used to. ##### 3. Survey Issues Users have concerns about **survey issues** impacting data quality, as results may include non-target respondents. [ See 2 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260279&qs=pros-and-cons#reviews) See Related User Reviews ![Lisa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa H.") LH Lisa H. Mid-Market (51-1000 emp.) 5.0/5 "Easy, Quick and Reliable" What do you dislike about Centiment? At times, the zip code data used in the selection criteria may lead to collecting information from individuals who are not within the intended geograp ![Justin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin Y.") JY Justin Y. Mid-Market (51-1000 emp.) 4.5/5 "Highly efficient way to conduct a survey" What do you dislike about Centiment? The survey was completed super fast, which makes me believe the data isn't as high quality as I would like. ##### 4. Limited Customization Users desire more **customization options** in Centiment, particularly for question types and panel representation. [ See 1 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260510&qs=pros-and-cons#reviews) See Related User Reviews MK Megan K. Small-Business (50 or fewer emp.) 4.5/5 "Repeat panel user" What do you dislike about Centiment? I would prefer greater depth to panels-they can reflect the most likely people to belong to a survey panel, which isn't always the makeup my clients n ##### 5. Limited Data Analysis Users find that Centiment offers **limited data analysis options** , restricting the design of advanced surveys and features. [ See 1 mentions ](https://www.g2.com/products/centiment/reviews?filters%5Bsentiment_snippet%5D=1260604&qs=pros-and-cons#reviews) See Related User Reviews RA Roberto A. Small-Business (50 or fewer emp.) 4.5/5 "Instant to design and deploy survey" What do you dislike about Centiment? When it comes to designing a more advanced survey, it looks like Centiment has few options available. The branching of the tree and the addressing of ![Ted G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted G.") TG Ted G. Owner Mid-Market (51-1000 emp.) 1/10/2024 "Excellent customer service and powerful survey tools" 5/5 What do you like best about Centiment? Customer support through our account rep was very easy to work with and provided helpful suggestions for creating the best survey. The integrated survey tool is full featured and easy to program. The analytical tools are powerful and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Centiment? Nothing I can think of. I found Centiment very easy to use and highly effective. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Creating original research to gauge emerging trends in the marketplace and establish thought leadership. Centiment has helped my partners to generate new qualifed leads and reach new prospective clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Small-Business (50 or fewer emp.) 1/10/2024 "Excellent panel for quant research" 5/5 What do you like best about Centiment? If you're in the market for a reliable panel for your quantitative research, Centiment should definitely be on your radar. They're not just about offering a robust platform; what really sets them apart is their team. These folks are super approachable and genuinely go the extra mile to ensure you get the best completion rates for your surveys. It's a great balance of professional efficiency and friendly support. Whether you're well-versed in market research or just getting your feet wet, Centiment makes the experience smoother and more successful with their helpful staff and user-friendly system. Review collected by and hosted on G2.com. What do you dislike about Centiment? Sometimes very niche B2B participants aren't in their panel, but for the most part they've been awesome and fast for our quant studies. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Panel reruitment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/10/2024 "Most affordable, high-quality B2B panel vendor" 5/5 What do you like best about Centiment? I've used a number of B2B panel vendors and hands-down Centiment is my top choice. Here's why: \*Provide excellent support from getting an initial bid to reviewing your survey before it's fielded and providing their own thoughts on what might improve it, when needed. I appreciate that they take the time to do this and appreciate their thoughts and opinions from the perspective of someone who sees hundreds or thousands of surveys a year. \*Audience responses have proven to be high-quality. I've asked very technical open-ended questions to some of my B2B audiences and the responses have been on-target, further validating that Centiment has high-quality audiences. I have paid more per response with other vendors, including those that are "Research Defender" approved, and found bot-like responses in open-ended questions, so I tend to trust Centiment more than almost any other vendor I've worked with. \*Cost-effective. Centiment tends to almost always be the most cost-effective option while delivering the most valid, high-quality responses. If they can meet my needs as far as feasibility, I will almost always select them. \*Also have one of the easiest processes for transfer my survey for fielding. Review collected by and hosted on G2.com. What do you dislike about Centiment? Nothing. They've been a great partner overall. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Affordable, easy-to-use service with high-quality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Katie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie E.") KE Katie E. Project Coordinator Small-Business (50 or fewer emp.) 1/17/2024 "Great service from Centiment" 5/5 What do you like best about Centiment? Working with Derek is always such a breeze, I feel like he treats my projects with even more care than I treat them! Pricing and next steps are always so transparent, and I'm taken care of with clear information at each step of the way. Review collected by and hosted on G2.com. What do you dislike about Centiment? Can't think of much. I don't know if there's a self-serve option with their services, which might be nice to have, but I've never sought that out since the personal service I've gotten is so responsive and easy. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Helps us quickly target the audiences we're looking to reach at an affordable price. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erika R.") ER Erika R. SVP of Growth Marketing Small-Business (50 or fewer emp.) 6/12/2024 "Excellent source of quality respondents" 5/5 What do you like best about Centiment? Centiment was extremely fast and high quality Review collected by and hosted on G2.com. What do you dislike about Centiment? Nothing - I will come back for future survey needs Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Quality, fast respondents Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 1/10/2024 "A Quick Turn and Affordable Research Option" 4.5/5 What do you like best about Centiment? Centiment is always willing to work with us in terms of timing and pricing. They have proved to be great partners, and provide reasonable and very agile results, which can help any organization quickly pulse their consumers Review collected by and hosted on G2.com. What do you dislike about Centiment? The ability to cut data by certain questions or groups does lack a bit, and it is something it would be great if the client could do on their own Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Ability to quickly and affordbly reach out consumers and test new ideas on an expidited timeline Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") EM Verified User in Management Consulting Small-Business (50 or fewer emp.) 4/5/2024 "Great goldilocks survey solution - just right" 5/5 What do you like best about Centiment? I turned to Centiment after having a terrible experience with another survey solution's audience panel. The quality of the survey tool, the expert help we received, and the data collected from the audience panel was superb. We will definitely use this survey for market research again. Review collected by and hosted on G2.com. What do you dislike about Centiment? I can't think of anything that we disliked. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? We better understood our target market through the data collected from the audience panel. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HB Hajer B. Mid-Market (51-1000 emp.) 10/14/2023 "Very professional service to collect data for Academia" 5/5 What do you like best about Centiment? Centiment is a really nice and professionnal service provided for researchers in academia. Evan is really helpful, responsive and reactive to demands and have experience in managing online surveys on qualtrics. I truly recommend him for academic research. Review collected by and hosted on G2.com. What do you dislike about Centiment? I don't see any defaults in terms of service. Everything was really great ! Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Centiment identified formulation issues and also helped me out with the qualtrics setting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gary E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gary E.") GE Gary E. Mid-Market (51-1000 emp.) 1/10/2024 "Great value" 5/5 What do you like best about Centiment? Our account exec is great. Smart, responsive and excellent follow through. Review collected by and hosted on G2.com. What do you dislike about Centiment? I have not experienced any downside yet. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? Global panel fieldwork Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KD Kimberly D. Mid-Market (51-1000 emp.) 1/12/2024 "Great experience with research project recruitment; excellent value" 5/5 What do you like best about Centiment? Customer support is wonderful and made the process simple and seamless. The price of the service is much better than competitors I had considered. Review collected by and hosted on G2.com. What do you dislike about Centiment? There is nothing I dislike about Centiment. Review collected by and hosted on G2.com. What problems is Centiment solving and how is that benefiting you? As a researcher, recruiting eligible and legitimate participants for online surveys is extremely challenging. Using Centiment completely resolved that problem for me. Review collected by and hosted on G2.com. 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