Prep your front-line staff to treat every guest like a VIP. Cendyn’s eNgage allows you to treat every guest like a VIP by bringing CRM data to the surface of your guest interactions. Offering real-time information on guests as they arrive, eNgage uses your PMS data and automatically detects the reservation your call center, front desk or guest services agent is viewing. eNgage intelligently guides them through your desired service delivery while tying in learned data from the CRM, providing exceptional customer service and optimized upsell solicitation. Instant response Real time display of guest intelligence from eInsight CRM Any device Lightweight application available for desktop and mobile devices Configurable Configurable messaging prompts and data displays Personalized Create memorable guest experiences with personal recognition Upsell Prescribe upsell prompts based on guest history Accuracy Ensure the accuracy and completion of guest profiles while servicing them