--- title: Cendyn CRM Reviews meta_title: 'Cendyn CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cendyn CRM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2025-10-31' parent_category: name: Hospitality url: https://www.g2.com/categories/hospitality --- # Cendyn CRM Reviews **Vendor:** Cendyn **Category:** [Other Hospitality Software](https://www.g2.com/categories/other-hospitality) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Cendyn CRM Cendyn CRM is a next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with their guests while driving profitable revenue. Take control of your guest database, fuel personalized interactions, and boost direct bookings. Unified Guest Profile & CDP Cendyn CRM focuses on data-driven insights, calculating guest lifetime value transparently, and seamlessly integrating guest data from multiple sources to provide a single source of truth. With 200+ integrations, it empowers you to control your data and deliver exceptional customer experiences. Say goodbye to developer dependencies and hello to lasting guest connections. Marketing Automation Cendyn CRM redefines guest engagement via seamless two-way communication through email, SMS, WhatsApp, and social media. With our Journey Builder, effortlessly enhance the entire guest journey from pre- to post-stay, streamline processes, and boost direct reservations. Unlock audience incentives with Booking Engine Coupons, create captivating, high-conversion Landing Pages, and simplify campaign management. Segmentation Revolutionize your segmentation capabilities with Audience Builder. Precisely refine your data for engaged, personalized messaging. Customize audience segments using diverse criteria, keeping data current in real time. Tailor messages using dynamic content for remarkable conversion boosts and employ geolocation targeting to ensure timely interactions. Easily craft personalized customer journeys with 200+ filters and customizable events. Dashboards and KPIs Our KPI Manager, Custom Dashboards, and Cross-portfolio Reporting empower you to take control of your ROI. Gain real-time insights into user and customer activities across your marketing efforts. Integrated seamlessly with essential hotel technologies, Cendyn CRM offers accurate, centralized data, enabling you to monitor bookings, revenue, guest histories, and commissions saved. Sales CRM Effortlessly oversee your deal opportunities with precision using our cutting-edge sales CRM solution, designed specifically to cater to the distinct requirements of agencies and MICE (Meetings, Incentives, Conferences, and Exhibitions) professionals. Elevate your sales processes, enhance productivity, and accelerate deal closures with the power of Cendyn CRM. ## Cendyn CRM Reviews ### 1. Great platform easy email builds and CRM data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Cendyn CRM?** I'm able to easily build marketing emails and manage our campaigns with drag-and-drop templates. Can manage all of our different properties in one login, able to overview fulll company production in one location as well. **What do you dislike about Cendyn CRM?** There can be issues with reporting occasionally but it's usually a technical issue resolved quickly. Support turnaround times can take longer than hoped on bigger projects. **What problems is Cendyn CRM solving and how is that benefiting you?** Cendyn eInsight has helped us grow our email program substantially from our previous company. ### 2. Cendyn eInsight CRM for hotel brand **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Cendyn CRM?** Cendyn is very user friendly, particularly in the email marketing design tools. The drag and drop editor is very easy to use for marketing emails and trigger campaigns. **What do you dislike about Cendyn CRM?** We've had some struggles with their Service side in the loyalty platform we have built with our hotel brand but nothing huge. Just some bumps and pricing issues for reporting. **What problems is Cendyn CRM solving and how is that benefiting you?** Our email program and revenues have expanded largely since moving to Cendyn from Navis. We are gaining additional insight on re-marketing and ad displays via their reporting, and additional resources. Having a central CVRM for all of our properties is extremely important to us. ## Cendyn CRM Discussions - [What is elnsight CRM used for?](https://www.g2.com/discussions/what-is-elnsight-crm-used-for) - [View Cendyn CRM pricing details and edition comparison](https://www.g2.com/products/cendyn-crm/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+18%3A32%3A54+-0500&secure%5Bsession_id%5D=c5666bde-cc27-4065-af3f-50e017cca1a6&secure%5Btoken%5D=7eec312e7075bd517ce612a5c62a1b3c543d32d7d8ac0c8c6204e0213ff25bde&format=llm_user) ## Cendyn CRM Features **Additional Functionality** - Customer Database - Stock Management - Mobile Access - Customer History - Loyalty Program - Recipe Management - Kitchen/Menu Management - For Food Trucks - Cash Management - Generative AI - Reporting/Analytics - Transaction History - Third-Party Integrations - Credit Card Processing - Access Controls/Permissions - Activity Dashboard - Inventory Management - AI Copilot - CRM - Dynamic Pricing - Discount Management - Electronic Payments - API - Employee Management - Sales Reports - Separate Checks - Multi-Location - Online Ordering - Accounting Integration - Order Tracking - Payment Processing - Tips Management - Order Management - SCORM Compliance - Customizable Reports - Blended Learning - Tests/Assessments - Customizable Branding - Virtual Classroom - Surveys & Feedback - Training Management - Certification & Licensing - Course Tracking - Alerts/Notifications - Course Management - Extended Enterprise Learning - Multiple Question Types - Single Sign On - Multi-Language - Self-paced Learning - Offline Access - For Hospitality Industry - Microlearning - User Management - Asynchronous Learning - Gamification - Compliance Tracking - Learning Paths/Tracks - Social Learning - Learner Portal - Mobile Learning - Audio/Video Conferencing - Progress Tracking - Content Library - Synchronous Learning - Instructor-Led Courses - Video Content - Communication Management - Course Authoring - Price/Margin Management - Reviews Management - Maintenance Management - Front Desk Management - GDS/OTA Integration - Revenue Management - Data Import/Export - Billing & Invoicing - Extended Stay - Customizable Templates - Housekeeping Management - Online Booking - Rate Management - For Vacation Rentals - Multi-Currency - Single Property - Spa/Activity Management - Multi-Channel Management - Catering Management - Promotions Management - Marketing Automation - Built-in Accounting - Data Synchronization - Channel Management - Guest Experience Management - Availability Management - Point of Sale (POS) - Booking Management - Calendar Management - Billing Rate Management - Multi-Property - Reservations Management - Room Booking - Reporting & Statistics - Private Rooms - Room Availability Schedule - For Hostel/Dorm Managers - Meal/Nutrition Management - Invoice Management - Tenant Portal - Bed Management - Reputation Management - Rent Collection - Registration Management - Task Management - Maintenance Scheduling - Drag & Drop - Dorms - Booking Notes - Price Optimization - Guest Communications - Property Management - Self Check-In/Check-Out - Wait List Management - Customer Accounts - Gift Card Management - Lead Management - Campaign Management - Delivery Management - Calendar/Reminder System - For Restaurants - Contact Management - Staff Management - Table Management - Customer Segmentation - Social Marketing - Interaction Tracking - SMS Marketing - Social Media Integration - Email Marketing ## Top Cendyn CRM Alternatives - [Push Operations](https://www.g2.com/products/push-operations/reviews) - 4.4/5.0 (155 reviews) - [Revinate Marketing](https://www.g2.com/products/revinate-marketing/reviews) - 4.6/5.0 (7 reviews) - [Opus Training](https://www.g2.com/products/opus-training/reviews) - 4.9/5.0 (18 reviews)