# Best Managed IT Services Providers

## How Many Managed IT Services Providers Products Does G2 Track?

**Total Products under this Category:** 959

### Category Stats (Jul 2026)

- **Average Rating:** 4.65/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Net at Work (+2.78%) - Among all products in this category, Net at Work recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Managed IT Services Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,700+ Authentic Reviews
- 959+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Managed IT Services Providers
 ![G2 Grid® for Managed IT Services Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/managed-it-services/grids.png?focus%5B%5D=26989&focus%5B%5D=125984&focus%5B%5D=146933&focus%5B%5D=63964&focus%5B%5D=101310&focus%5B%5D=52253&focus%5B%5D=139885&focus%5B%5D=129592)

Highlighted products: SHI, Interlaced IT Managed Services, Corsica Technologies, Stratix Corporation, 7 Layer Solutions, Azure Managed Applications, Growth Molecules, Customer Success, and Navisite Services.

Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-it-services/grids.json?focus%5B%5D=shi&focus%5B%5D=interlaced-it-managed-services&focus%5B%5D=corsica-technologies&focus%5B%5D=stratix-corporation&focus%5B%5D=7-layer-solutions-inc-7-layer-solutions&focus%5B%5D=azure-managed-applications&focus%5B%5D=growth-molecules-customer-success&focus%5B%5D=navisite-services)

### [SHI](https://www.g2.com/products/shi/reviews)

SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next.

**Average Rating:** 4.7/5.0

**Total Reviews:** 116

#### Who Is the Company Behind SHI?

- **Seller:** [SHI International Corp.](https://www.g2.com/sellers/shi-international-corp)
- **Company Website:** https://www.shi.com
- **Year Founded:** 1989
- **HQ Location:** Somerset, NJ
- **Twitter:** @SHI\_Intl (6,392 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/shi-international-corp- (7,968 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Manufacturing, Construction
- **Company Size:** 9% Large, 8% Medium

#### What Do G2 Reviewers Say About SHI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** at SHI, highlighting the dedication and knowledge of their representatives.
- Users appreciate the **helpfulness in solving issues** with SHI, valuing the support from knowledgeable account managers.
- Users value the **excellent teamwork** at SHI, noting the dedication and support from diverse teams for their IT needs.
- Users value the **expertise and support** from SHI's knowledgeable team, enhancing their experience and partnership.
- Users appreciate SHI's **fast response time** , enhancing their experience with prompt support for hardware and technology inquiries.

##### Cons

- Users note that SHI can be **more expensive** compared to purchasing directly from manufacturers, impacting affordability.
- Users often face **high staff turnover** , resulting in frequent changes to representatives and inconsistency in service knowledge.
- Users find **integration issues** with SHI disruptive, particularly when transitioning teams after acquisitions.
- Users find the **limited availability** of SHI frustrating, impacting access to services in various global locations.
- Users desire improved **transparency and automation** for tracking billing renewals and costs in SHI.

#### What Are Recent G2 Reviews of SHI?

**["Efficient Licencing and Stellar Service from SHI"](https://www.g2.com/survey_responses/shi-review-11430956)**

**Rating:** 5.0/5.0 stars

_— Jason M._

[Read full review](https://www.g2.com/survey_responses/shi-review-11430956)

**["Vital Partner in Software Implementation"](https://www.g2.com/survey_responses/shi-review-12709168)**

**Rating:** 5.0/5.0 stars

_— Stephen V._

[Read full review](https://www.g2.com/survey_responses/shi-review-12709168)

### [Interlaced IT Managed Services](https://www.g2.com/products/interlaced-it-managed-services/reviews)

We are the startup IT experts that specialize in scaling your technology for rapid growth. As an extension of your team, we take on all the IT work, including onboarding employees, handling day-to-day needs, and building a roadmap for your technology. We'll ensure your data is secure, so your executives can focus on critical projects, and your team members are stoked with their tech experiences from day 1. Ready to reclaim your time and focus on growing your startup? Talk to us today at sales@interlaced.io or call (855) 885-7336, and let us handle the tech so your team can thrive from day 1.

**Average Rating:** 4.9/5.0

**Total Reviews:** 40

#### Who Is the Company Behind Interlaced IT Managed Services?

- **Seller:** [Interlaced](https://www.g2.com/sellers/interlaced)
- **Year Founded:** 2009
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** https://www.linkedin.com/company/interlaced (59 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Computer Software, Non-Profit Organization Management
- **Company Size:** 50% Small, 48% Medium

#### What Are Recent G2 Reviews of Interlaced IT Managed Services?

**["What Customer Service should look like - AWESOME"](https://www.g2.com/survey_responses/interlaced-it-managed-services-review-11424623)**

**Rating:** 5.0/5.0 stars

_— Bridgette B._

[Read full review](https://www.g2.com/survey_responses/interlaced-it-managed-services-review-11424623)

**["Reliable, Calm, and Always There When You Need Them"](https://www.g2.com/survey_responses/interlaced-it-managed-services-review-11384960)**

**Rating:** 5.0/5.0 stars

_— Leyla N._

[Read full review](https://www.g2.com/survey_responses/interlaced-it-managed-services-review-11384960)

### [Corsica Technologies](https://www.g2.com/products/corsica-technologies/reviews)

Corsica Technologies is a strategic technology partner for midmarket and enterprise businesses that specializes in consulting and managed services, designed to assist businesses in navigating the complexities of the digital landscape. This solution encompasses a wide array of services, including cybersecurity, IT services, artificial intelligence (AI) solutions, digital transformation, electronic data interchange (EDI), and data integration. By offering a comprehensive suite of services under one roof, Corsica Technologies aims to streamline operations and enhance the technological capabilities of its clients. The target audience for Corsica Technologies includes businesses of all sizes and across various sectors that are seeking to improve their IT infrastructure and security posture. Organizations looking to optimize their technology utilization and protect their systems from emerging threats can benefit significantly from Corsica's offerings. The company provides both fully managed and co-managed service options, allowing clients to choose the level of support that best fits their operational needs. This flexibility is particularly valuable for companies that may not have extensive in-house IT resources or expertise. Key features of Corsica Technologies include its integrated team of experts, which is backed by over 300 industry certifications. This level of expertise ensures that clients receive informed guidance and support tailored to their specific challenges. Additionally, Corsica manages over 20,000 systems, demonstrating its capability to handle diverse technological environments. The company's emphasis on cybersecurity is particularly noteworthy, as it provides businesses with the necessary tools and strategies to safeguard their data and systems against cyber threats. Another significant benefit of partnering with Corsica Technologies is the predictable monthly pricing model. This approach allows businesses to budget effectively for their IT needs without the uncertainty of fluctuating costs. By offering unlimited service consumption, Corsica ensures that clients can access the support they require without worrying about additional fees. This model not only enhances cost efficiency but also fosters a collaborative relationship between Corsica and its clients, as both parties work together to achieve optimal technology utilization. Overall, Corsica Technologies stands out in the managed services category by providing a holistic approach to technology management. Its combination of expertise, comprehensive service offerings, and flexible pricing structure positions it as a valuable partner for businesses aiming to thrive in an increasingly digital environment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 54

#### Who Is the Company Behind Corsica Technologies?

- **Seller:** [Corsica Technologies](https://www.g2.com/sellers/corsica-technologies)
- **Company Website:** https://corsicatech.com/
- **Year Founded:** 2003
- **HQ Location:** Greenville, SC
- **Twitter:** @corsicatech (237 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/corsica-technologies/ (230 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Primary/Secondary Education, Non-Profit Organization Management
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Corsica Technologies?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Corsica Technologies for their **exceptional customer support** , highlighting their expertise, responsiveness, and efficiency in resolving issues.
- Users highlight the **efficiency** of Corsica Technologies, appreciating their quick responses and seamless IT support experience.
- Users value the **expertise of Corsica Technologies' staff** , who resolve issues efficiently and with great professionalism.
- Users commend the **helpful staff** at Corsica Technologies for their friendly, efficient, and knowledgeable support.
- Users appreciate the **quick response time** of Corsica Technologies, enhancing their support and overall IT experience.

##### Cons

- I occasionally face **poor customer support** with slow ticket responses, but solutions are resolved quickly once connected.
- While considered **expensive** , Corsica Technologies offers value as a reliable full IT partner for businesses.
- Users mention **integration issues** with Corsica Technologies due to the newness of their EDI services and resource limitations.
- Users find that the **learning curve** can delay issue resolution, affecting their overall experience with Corsica Technologies.
- Users find that **day-to-day communication on tickets** could use some improvement for better technical support.

#### What Are Recent G2 Reviews of Corsica Technologies?

**["Friendly Staff That Always Resolves Issues"](https://www.g2.com/survey_responses/corsica-technologies-review-13140470)**

**Rating:** 5.0/5.0 stars

_— Laura S._

[Read full review](https://www.g2.com/survey_responses/corsica-technologies-review-13140470)

**["Responsive Support, but Inconsistent Technician Experience"](https://www.g2.com/survey_responses/corsica-technologies-review-11824124)**

**Rating:** 4.5/5.0 stars

_— Joshua H._

[Read full review](https://www.g2.com/survey_responses/corsica-technologies-review-11824124)

### [Stratix Corporation](https://www.g2.com/products/stratix-corporation/reviews)

Stratix designs, deploys, manages, and supports end-to-end mobile technology solutions for the world’s most respected enterprise brands, major healthcare providers, and leading education organizations. With our industry-leading expertise and resources, you get just one hand to shake and everything you need to maximize your technology investments. At Stratix, we believe your people deserve reliable mobile technology that makes it easier, not harder, to do their best work. Partner with trusted experts to develop, scale, and manage the right mobile technology solution for your organization. Stratix gives you step-by-step, hands-on support to ensure your teams get the most from their devices, quickly and reliably. Here's how we can serve your enterprise: 1. Solution Design: Our solutions architects take the time to understand end users' needs and pain points and your desired outcomes. They then: - Draft a comprehensive roadmap that lays out what your solution will do and how it will be managed and supported. - Workflow blueprints for a flawless rollout. - Design support playbooks addressing device and user needs over time. 2. Device Deployment: We have the industry's most advanced, high-speed integration facilities, equipped with state-of-the-art proprietary tools, to ensure rapid, accurate, and repeatable mobile technology deployments delivered to users anywhere and ready to go out of the box. Benefits include: - Each device will be set up with your exact customizations - Rigorously tested hardware, apps, and settings - Guides for end users on how to set up new devices, dispose of old ones, and get support whenever needed 3. Logistics Management: Our extensive logistics management expertise, combined with our precision and speed, means we can accelerate replacement device turnaround time from managed spare pools to the end user in as little as 24 hours. You get: - Ongoing care and repair for your devices and inventory throughout their lifecycle - Visibility of devices across your organization via our proprietary portal, itrac360 4. End-User Support: Our 24/7 remote support, with high First-Call Resolution (FCR) and industry-leading Net-Promoter Score (NPS) ratings, is backed by expert technicians to help users get back to work quickly. This reduces the churn of unnecessary repairs and provides customer-specific knowledge articles to help end users troubleshoot their unique issues. This includes: - Onshore, on-demand help from mobile specialists, not tech generalists - Answers to each end-user's questions based on their role, device, and use case Equip your team with mobile technology that just works—so they can focus on what's most important.

**Average Rating:** 4.7/5.0

**Total Reviews:** 47

#### Who Is the Company Behind Stratix Corporation?

- **Seller:** [Stratix Corporation](https://www.g2.com/sellers/stratix-corporation)
- **Company Website:** https://www.stratixcorp.com/
- **Year Founded:** 1983
- **HQ Location:** Norcross, Georgia, United States
- **Twitter:** @StratixMobile (1,135 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stratix-corporation/ (468 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Information Technology and Services
- **Company Size:** 49% Large, 34% Medium

#### What Do G2 Reviewers Say About Stratix Corporation?

_AI-generated summary from verified user reviews_

##### Pros

- Users highly value the **strong and collaborative team** at Stratix, enhancing their confidence and partnership experience.
- Users commend Stratix Corporation for their **quick response time** , ensuring effective support and adaptability to customer needs.
- Users value the **exceptional support** from Stratix Corporation, noting their quick turnaround and caring approach to solutions.
- Users value the **reliability** of Stratix Corporation, appreciating their responsiveness and effective service in fulfilling enterprise needs.
- Users value the **clear communication** and responsiveness of Stratix, fostering strong partnerships and confidence in service delivery.

##### Cons

- Users experience **time zone issues** that can lead to delays in communication and device replacement processes.

#### What Are Recent G2 Reviews of Stratix Corporation?

**["Stratix 2026 Review"](https://www.g2.com/survey_responses/stratix-corporation-review-12997542)**

**Rating:** 4.0/5.0 stars

_— David A._

[Read full review](https://www.g2.com/survey_responses/stratix-corporation-review-12997542)

**["Stratix Feels Like a True Partner with Solutions at Every Turn"](https://www.g2.com/survey_responses/stratix-corporation-review-12466482)**

**Rating:** 5.0/5.0 stars

_— Ron F._

[Read full review](https://www.g2.com/survey_responses/stratix-corporation-review-12466482)

### [7 Layer Solutions](https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews)

7 Layer Solutions is an IT and Cybersecurity Managed Services Provider supporting businesses across North America. We partner with organizations to manage and secure their IT environments, provide strategic advisory and project-based expertise, and help teams adopt AI tools in ways that drive efficiency, productivity, and long-term business value.

**Average Rating:** 4.8/5.0

**Total Reviews:** 73

#### Who Is the Company Behind 7 Layer Solutions?

- **Seller:** [7 Layer Solutions Inc.](https://www.g2.com/sellers/7-layer-solutions-inc)
- **Company Website:** https://7layerit.com/
- **Year Founded:** 2010
- **HQ Location:** Schaumburg, IL
- **LinkedIn® Page:** https://www.linkedin.com/company/7-layer-solutions-inc./ (63 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Manufacturing, Marketing and Advertising
- **Company Size:** 42% Small, 41% Medium

#### What Do G2 Reviewers Say About 7 Layer Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick response times** and effective support from 7 Layer Solutions, enhancing their overall experience.
- Users praise the **fantastic communication** of 7 Layer Solutions, highlighting professionalism and responsiveness throughout their projects.
- Users value the **excellent customer support** provided by 7 Layer Solutions, ensuring timely resolutions to issues.
- Users value the **consistency of the team** , fostering strong relationships and effective collaboration over many years.
- Users value the **collaborative support** from 7 Layer Solutions, enhancing operational efficiency and fostering strong partnerships.

##### Cons

- Users note the **high pricing** of 7 Layer Solutions compared to competitors, though some find value in the quality.
- Users face **performance issues** with application development, requiring alternate solutions and managing minor challenges effectively.
- Users find **user interface issues** with 7 Layer Solutions, complicating their audio-visual experience in conference rooms.
- Users feel that **more documentation and guidance** is needed to effectively use 7 Layer Solutions.
- Users experience **limited availability** with 7 Layer Solutions, causing delays in starting projects as desired.

#### What Are Recent G2 Reviews of 7 Layer Solutions?

**["The level of service and support they provide has made them my first stop for all technical needs."](https://www.g2.com/survey_responses/7-layer-solutions-review-8241186)**

**Rating:** 5.0/5.0 stars

_— Mark R._

[Read full review](https://www.g2.com/survey_responses/7-layer-solutions-review-8241186)

**["Adaptable, Fair-Priced Support That Scales with Our Business"](https://www.g2.com/survey_responses/7-layer-solutions-review-12968522)**

**Rating:** 5.0/5.0 stars

_— Kevin P._

[Read full review](https://www.g2.com/survey_responses/7-layer-solutions-review-12968522)

### [Azure Managed Applications](https://www.g2.com/products/azure-managed-applications/reviews)

Azure Managed Applications provides an ecosystem that enables Managed Service Providers (MSPs), Independent Software Vendors (ISVs), and corporate central IT teams to deliver turnkey solutions through the Azure Marketplace or Service Catalog

**Average Rating:** 4.5/5.0

**Total Reviews:** 14

#### Who Is the Company Behind Azure Managed Applications?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

#### Who Uses This Product?

- **Company Size:** 47% Large, 27% Medium

#### What Are Recent G2 Reviews of Azure Managed Applications?

**["Excellent way to provide and consume applications."](https://www.g2.com/survey_responses/azure-managed-applications-review-8597118)**

**Rating:** 4.5/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/azure-managed-applications-review-8597118)

**["A Streamlined and Reliable Managed Deployment Experience"](https://www.g2.com/survey_responses/azure-managed-applications-review-11978303)**

**Rating:** 5.0/5.0 stars

_— ILCHO I._

[Read full review](https://www.g2.com/survey_responses/azure-managed-applications-review-11978303)

### [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews)

Growth Molecules™ is a Customer Success Advisory firm, offering integrated, scalable solutions for B2B technology companies to protect and grow their recurring revenue. We are a management consulting and technology services firm that offers proven strategies, AI-driven workflows, and expert execution across the entire customer lifecycle journey. We help companies in three ways: 1. We Assess: We discover your current capabilities 2. We Prescribe: We define new solutions 3. We Execute: We implement revenue impact We have been in your shoes: Our team of award-winning strategists are former global revenue leaders who understand what it takes to protect and grow recurring revenue. Don’t take it from us, take it from our customers through case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey.

**Average Rating:** 4.9/5.0

**Total Reviews:** 134

#### Who Is the Company Behind Growth Molecules, Customer Success?

- **Seller:** [Growth Molecules](https://www.g2.com/sellers/growth-molecules)
- **Company Website:** https://www.growthmolecules.com
- **Year Founded:** 2020
- **HQ Location:** Irvine, USA
- **LinkedIn® Page:** https://www.linkedin.com/company/growthmolecules/ (28 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 27% Small

#### What Do G2 Reviewers Say About Growth Molecules, Customer Success?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **expertise** of Growth Molecules, appreciating tailored guidance and actionable insights that drive success.
- Users enjoyed the **engaging and collaborative sessions** that fostered a supportive environment for sharing insights and strategies.
- Users value the **collaborative support** and expert guidance from Growth Molecules to enhance their Customer Success journey.
- Users value the **personalized and actionable insights** from Emilia and Sabina, enhancing their team's growth and motivation.
- Users value the **extensive knowledge** offered in Growth Molecules, enhancing their skills and practical application in Customer Success.

##### Cons

- Users find **time management challenging** with Growth Molecules, struggling to balance live classes and current work effectively.
- Users experience **inefficiency** with Growth Molecules due to a rigid platform and challenging navigation, affecting usability.
- Users experience **insufficient guidance** with the platform, finding processes structured and managing steps overwhelming.
- Users find the product **expensive** , but consider the tailored support and coaching to be worth the investment.
- Users find the **inefficient learning structure** cumbersome, as it complicates application and increases time spent on the process.

#### What Are Recent G2 Reviews of Growth Molecules, Customer Success?

**["Revamped Our Customer Success with Expert Support"](https://www.g2.com/survey_responses/growth-molecules-customer-success-review-12716183)**

**Rating:** 4.5/5.0 stars

_— Melanie R._

[Read full review](https://www.g2.com/survey_responses/growth-molecules-customer-success-review-12716183)

**["Responsive, Expert Support with Insightful Best-Practice Guidance"](https://www.g2.com/survey_responses/growth-molecules-customer-success-review-13045065)**

**Rating:** 4.5/5.0 stars

_— Timmy D._

[Read full review](https://www.g2.com/survey_responses/growth-molecules-customer-success-review-13045065)

### [Navisite Services](https://www.g2.com/products/navisite-services/reviews)

Navisite, part of Accenture, is a trusted digital transformation partner for growing and established global brands. Through our highly specialized teams, industry solutions, business process expertise and application services, we provide the capabilities and practical guidance customers need to modernize, build and support more agile, resilient and expanding businesses. Our strategic advisory and transformation services advance innovation with comprehensive cloud, enterprise application, data management, intelligent automation and cybersecurity solutions, empowering customers to navigate change and meet new demands at any point in their journey. To learn more, visit navisite.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 34

#### Who Is the Company Behind Navisite Services?

- **Seller:** [Accenture](https://www.g2.com/sellers/accenture)
- **Year Founded:** 1989
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Accenture (515,103 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/accenture (672,927 employees on LinkedIn®)
- **Ownership:** NYSE:ACN

#### Who Uses This Product?

- **Company Size:** 50% Medium, 32% Large

#### What Are Recent G2 Reviews of Navisite Services?

**["Great service for our needs !"](https://www.g2.com/survey_responses/navisite-services-review-4504076)**

**Rating:** 5.0/5.0 stars

_— Jerry H._

[Read full review](https://www.g2.com/survey_responses/navisite-services-review-4504076)

**["Good Services Provider with a total package"](https://www.g2.com/survey_responses/navisite-services-review-4505470)**

**Rating:** 5.0/5.0 stars

_— Scott J._

[Read full review](https://www.g2.com/survey_responses/navisite-services-review-4505470)

### [FUJIFILM MicroChannel](https://www.g2.com/products/fujifilm-microchannel/reviews)

FUJIFILM MicroChannel sells, implements, supports, and facilitates continuous improvement of business solutions, covering a full range of end-to-end operational and back-office systems, including ERP, Sales and CRM, Marketing Technologies, Supply Chain, Manufacturing, Technology Infrastructure, Analytics, Artificial Intelligence Solutions, Business Intelligence and more. FUJIFILM MicroChannel is dedicated to meeting your technology needs. We assist customers in every technology aspect of their business, from superior solution selection and implementation to dependable support and training. We are committed to being a long-term partner in your ongoing business and technology journey, guiding you through continuous innovation and business growth. Let FUJIFILM MicroChannel help your business to innovate better.

**Average Rating:** 4.4/5.0

**Total Reviews:** 25

#### Who Is the Company Behind FUJIFILM MicroChannel?

- **Seller:** [FUJIFILM MicroChannel](https://www.g2.com/sellers/fujifilm-microchannel)
- **Company Website:** https://www.microchannel.com.au/
- **Year Founded:** 1995
- **HQ Location:** North Sydney, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/fujifilm-microchannel/ (247 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Wholesale
- **Company Size:** 52% Medium, 48% Small

#### What Do G2 Reviewers Say About FUJIFILM MicroChannel?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **timely and knowledgeable support** from FUJIFILM MicroChannel, enhancing critical systems' reliability and performance.
- Users commend FUJIFILM MicroChannel for their **fast and reliable business support solutions** that boost productivity and innovation.
- Users value the **timely and reliable customer support** of FUJIFILM MicroChannel, enhancing their overall implementation experience.
- Users highlight the **reliability** of FUJIFILM MicroChannel, noting their swift support and commitment to keeping critical systems operational.
- Users appreciate the **quick response time** of FUJIFILM MicroChannel, ensuring effective communication and timely support.

##### Cons

- Users express frustration with **poor customer support** , citing challenges in contacting assistance across time zones.
- Users report **integration issues** with FUJIFILM MicroChannel, leading to frustrations with compatibility and feature limitations.
- Users find **limited customization options** hinder their experience and restrict potential uses of the FUJIFILM MicroChannel.
- Users experience **miscommunication** leading to delays, making processes take longer than necessary and reducing overall efficiency.
- Users experience **performance issues** with delayed processes and desire improved clarity in communication.

#### What Are Recent G2 Reviews of FUJIFILM MicroChannel?

**["Reliable SAP support with room for faster response times"](https://www.g2.com/survey_responses/fujifilm-microchannel-review-12636935)**

**Rating:** 4.0/5.0 stars

_— Jolin L._

[Read full review](https://www.g2.com/survey_responses/fujifilm-microchannel-review-12636935)

**["Exceptional Support, Swift Response Times"](https://www.g2.com/survey_responses/fujifilm-microchannel-review-12623934)**

**Rating:** 4.5/5.0 stars

_— Shane D._

[Read full review](https://www.g2.com/survey_responses/fujifilm-microchannel-review-12623934)

### [Corporate Technologies LLC](https://www.g2.com/products/corporate-technologies-llc/reviews)

Corporate Technologies LLC is a national leader in managed IT services, cybersecurity, cloud solutions, and business technology consulting. With over 20 years of experience, we help organizations modernize their IT infrastructure, secure their data, and improve operational efficiency through tailored technology solutions. Our comprehensive service portfolio includes fully managed IT, network monitoring, backup and disaster recovery, Microsoft 365 support, endpoint protection, compliance solutions, and helpdesk services. We proudly serve clients across the U.S. with dedicated local teams in: Arkansas, California (Sacramento, San Diego, West Hollywood), Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Michigan, Minnesota (Minneapolis), New Jersey, New Mexico, North Dakota, Ohio, Oklahoma, and Virginia. With a deep regional presence and national scale, we support businesses of all sizes, from SMBs to mid-market enterprises. Our localized teams allow us to provide high-touch support while leveraging the resources of a larger national provider. Corporate Technologies is recognized for fast resolution times, highly certified engineers, and proactive IT strategies that reduce downtime and improve business continuity. Whether you’re looking to offload IT entirely or augment your internal team, we deliver the technical expertise and accountability your organization needs to thrive. Let’s build a smarter, more secure IT future, together

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### Who Is the Company Behind Corporate Technologies LLC?

- **Seller:** [Corporate Technologies](https://www.g2.com/sellers/corporate-technologies-0282378d-021c-42be-98df-2aaf1dc6ca4c)
- **Year Founded:** 1981
- **HQ Location:** Eden Prairie, Minnesota, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/corporatetechnologiesllc (287 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Corporate Technologies LLC?

**["Exceptional Support from Corporate Technologies"](https://www.g2.com/survey_responses/corporate-technologies-llc-review-11715407)**

**Rating:** 5.0/5.0 stars

_— Bonita C._

[Read full review](https://www.g2.com/survey_responses/corporate-technologies-llc-review-11715407)

**["Confusion Solution"](https://www.g2.com/survey_responses/corporate-technologies-llc-review-11792928)**

**Rating:** 5.0/5.0 stars

_— Mike R._

[Read full review](https://www.g2.com/survey_responses/corporate-technologies-llc-review-11792928)

### [Cortavo](https://www.g2.com/products/cortavo/reviews)

Cortavo is a managed IT services provider built for growing small and mid-sized organizations that need a simpler, more reliable way to manage their technology. Acting as a full-service IT department, Cortavo takes care of the essentials—hardware, helpdesk, cybersecurity, cloud, and connectivity—so teams can stay productive without constant IT disruptions. From day one, Cortavo was designed to serve small businesses, but as our clients have grown, so have we. Today, we help organizations that are scaling quickly, adding new locations, or simply outgrowing the limits of internal IT support. Cortavo steps in wherever you're at — launching your first IT function or strengthening an existing one — with the tools and people to keep you moving forward. What you get with Cortavo: Highly skilled help desk team: Support from U.S.-based technicians who know your environment and understand your business needs. Hardware & software included: desktops, laptops, monitors, docking stations, plus licensing for Microsoft 365 or Google Workspace, all bundled on a per-user basis for simplicity and predictability. Always-on security: Modern cybersecurity services designed to protect against evolving threats without slowing you down. Reliable internet and cloud storage: Business-class connectivity and secure cloud backups to keep your operations online. Strategic advice, not just tech support: Cortavo acts as a technology partner, helping you plan for growth, prevent problems, and make the most of your IT investment. Based in Atlanta and serving businesses across the U.S., Cortavo’s approach extends past solving immediate problems — it’s about equipping organizations with the tools and strategies they need to evolve confidently, beyond day-to-day IT management. Cortavo is committed to building a reliable technology foundation for every customer. By providing proactive support and maintaining robust infrastructure, we help organizations minimize downtime, increase productivity, and create the conditions for sustainable, long-term growth. Headquartered in Atlanta, GA, with full-service coverage available across the United States.

**Average Rating:** 4.7/5.0

**Total Reviews:** 58

#### Who Is the Company Behind Cortavo?

- **Seller:** [Cortavo](https://www.g2.com/sellers/cortavo)
- **Company Website:** https://www.cortavo.com
- **Year Founded:** 2019
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @cortavo (119 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cortavo-inc/ (41 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Staffing and Recruiting, Construction
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About Cortavo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Cortavo's **fast response time** and excellent service, enabling efficient IT management and timely support.
- Users praise Cortavo for its **exceptional customer support** , highlighting professionalism, responsiveness, and a seamless experience.
- Users commend Cortavo for their **top-notch expertise** , ensuring reliable and knowledgeable IT support at all times.
- Users praise Cortavo's **proactive support** , highlighting prompt responses and tailored solutions that enhance IT management.
- Users value the **effective team collaboration** with Cortavo, enjoying fast responses and seamless communication for IT support.

##### Cons

- Users experience **poor customer support** due to frustratingly long response times to support tickets.

#### What Are Recent G2 Reviews of Cortavo?

**["Seamless Transition, Outstanding IT Service"](https://www.g2.com/survey_responses/cortavo-review-12195929)**

**Rating:** 4.5/5.0 stars

_— Drew F._

[Read full review](https://www.g2.com/survey_responses/cortavo-review-12195929)

**["Layered Security and Real-Time Monitoring That Lets Us Move Faster with Confidence"](https://www.g2.com/survey_responses/cortavo-review-13098037)**

**Rating:** 5.0/5.0 stars

_— Verified User in Pharmaceuticals_

[Read full review](https://www.g2.com/survey_responses/cortavo-review-13098037)

### [RapidScale](https://www.g2.com/products/rapidscale-rapidscale/reviews)

RapidScale is a strategic cloud services and consulting partner designed to help organizations modernize, secure, and scale their IT environments to drive sustainable business growth. This comprehensive solution encompasses a range of services, including cloud strategy, cloud migration, application modernization, cyber resiliency, applied AI, and managed IT services, all tailored for public, private, and hybrid cloud environments. By leveraging these services, organizations can navigate the complexities of modern IT landscapes and transform technology into a competitive advantage. Targeted primarily at enterprises facing constant disruption, RapidScale's offerings are particularly beneficial for businesses looking to move beyond reactive IT approaches. The company's unique blend of advisory expertise and hands-on execution enables clients to modernize their infrastructure, enhance data readiness for AI applications, bolster security measures, and unlock new value from existing applications and platforms. This dual approach ensures that organizations are not only equipped to handle current challenges but are also prepared for future innovations, making it a vital partner in the evolving digital landscape. Key features of RapidScale's services include cloud strategy and architecture, which assist organizations in defining tailored cloud strategies that align with their specific business outcomes. This involves a careful balance of performance, cost, security, and scalability across hybrid and multi-cloud environments. Additionally, RapidScale's cloud migration and application modernization services aim to reduce technical debt and improve agility, facilitating easier adaptation to modern workloads and AI-driven innovations. Their cyber resiliency and security services are designed to protect critical systems, support compliance, and ensure business continuity in the face of evolving threats. Furthermore, RapidScale emphasizes applied AI and data readiness, helping organizations prepare their data for AI integration through governance services and actionable insights. Their managed IT services provide ongoing monitoring and operational support, ensuring that cloud environments remain secure, reliable, and cost-efficient. As a Datadog consulting partner, RapidScale also offers observability and performance management solutions for complex cloud and hybrid environments, enhancing overall operational efficiency. What sets RapidScale apart is its commitment to delivering more than just tools or temporary fixes. The company's advisory-led, execution-driven approach prioritizes tangible outcomes over industry jargon. With proven expertise across major cloud platforms and enterprise technologies, RapidScale focuses on resilience, performance, and AI readiness, fostering a proactive partnership from day one that is designed to scale alongside clients' businesses. Organizations seeking a trusted partner for cloud strategy, migration, cyber resiliency, data readiness, applied AI, and managed IT services find value in RapidScale's accountability, speed, and measurable results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 28

#### Who Is the Company Behind RapidScale?

- **Seller:** [RapidScale](https://www.g2.com/sellers/rapidscale)
- **Company Website:** https://www.rapidscale.net
- **Year Founded:** 2008
- **HQ Location:** Raleigh, NC
- **Twitter:** @Rapid\_Scale (3,282 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2017315/ (613 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 57% Medium, 32% Small

#### What Do G2 Reviewers Say About RapidScale?

_AI-generated summary from verified user reviews_

##### Cons

- Users find the **insufficient training** on migrating to SharePoint challenging, causing a significant learning curve for employees.
- Users struggle with a **steep learning curve** when transitioning to RapidScale, indicating a need for more training resources.

#### What Are Recent G2 Reviews of RapidScale?

**["Responsive Support, Expertise in Email Security"](https://www.g2.com/survey_responses/rapidscale-review-12768308)**

**Rating:** 5.0/5.0 stars

_— Rick E._

[Read full review](https://www.g2.com/survey_responses/rapidscale-review-12768308)

**["Exceptional AWS Management and Flexible Services"](https://www.g2.com/survey_responses/rapidscale-review-12806390)**

**Rating:** 4.5/5.0 stars

_— Rudy Z._

[Read full review](https://www.g2.com/survey_responses/rapidscale-review-12806390)

### [Nexgen, Inc.](https://www.g2.com/products/nexgen-inc/reviews)

Nexgen is a digital solution provider, headquartered in White Plains, New York with over two decades of experience serving businesses around the world. From research management to process automation, product innovation and business intelligence, we help our clients solve their biggest business problems effectively.

**Average Rating:** 4.7/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Nexgen, Inc.?

- **Seller:** [Nexgen](https://www.g2.com/sellers/nexgen-dd36a572-8592-4e63-a170-ad796831839a)
- **Year Founded:** 2000
- **HQ Location:** White Plains, NY
- **Twitter:** @nexgen\_us (71 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nexgen-inc-/ (222 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 58% Small, 50% Large

#### What Are Recent G2 Reviews of Nexgen, Inc.?

**["NexGen: developing idea into reality"](https://www.g2.com/survey_responses/nexgen-inc-review-6823113)**

**Rating:** 5.0/5.0 stars

_— Shringarika J._

[Read full review](https://www.g2.com/survey_responses/nexgen-inc-review-6823113)

**["Nexgen the great business Enterprise solutions"](https://www.g2.com/survey_responses/nexgen-inc-review-6886360)**

**Rating:** 5.0/5.0 stars

_— Devendu D._

[Read full review](https://www.g2.com/survey_responses/nexgen-inc-review-6886360)

### [Cygnus Systems Inc. IT Solutions](https://www.g2.com/products/cygnus-systems-inc-it-solutions/reviews)

Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure.

**Average Rating:** 4.4/5.0

**Total Reviews:** 59

#### Who Is the Company Behind Cygnus Systems Inc. IT Solutions?

- **Seller:** [Cygnus Systems](https://www.g2.com/sellers/cygnus-systems)
- **Year Founded:** 1989
- **HQ Location:** Southfield, Michigan
- **LinkedIn® Page:** https://www.linkedin.com/company/cygnus-systems-inc./ (36 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Legal Services, Insurance
- **Company Size:** 59% Small, 39% Medium

#### What Are Recent G2 Reviews of Cygnus Systems Inc. IT Solutions?

**["Good Response Time"](https://www.g2.com/survey_responses/cygnus-systems-inc-it-solutions-review-5287836)**

**Rating:** 5.0/5.0 stars

_— Brenda C._

[Read full review](https://www.g2.com/survey_responses/cygnus-systems-inc-it-solutions-review-5287836)

**["Always a pleasure"](https://www.g2.com/survey_responses/cygnus-systems-inc-it-solutions-review-5283131)**

**Rating:** 5.0/5.0 stars

_— Reena M._

[Read full review](https://www.g2.com/survey_responses/cygnus-systems-inc-it-solutions-review-5283131)

### [Rightworks Cloud Premier](https://www.g2.com/products/rightworks-cloud-premier/reviews)

Built for accounting and tax professionals, Cloud Premier brings all your apps, tools, and IT support into one secure cloud platform, so you can work smarter and build a more modern firm. Get access to over 3,000 tax, accounting and business applications in one experience; support full-time and temporary staff around the globe with secure, single sign-on for your cloud-based applications without handing out passwords; plus rely on Rightworks to manage your device, office network, and Microsoft Office security. Get safe access to tax and accounting apps like Thomson Reuters® CS Professional Suite, CCH® ProSystem fx® and CCH Axcess™ Suite, QuickBooks® Desktop, and QuickBooks Online Work from anywhere with single sign-on for cloud-based apps without assigning credentials, plus work seamlessly with desktop apps, all from one location Get single-click cloud-app lockout to work securely with outsourced or offshore users Have Rightworks manage your Microsoft Office apps and users with streamlined administration, oversight, and email security Streamline growth with a platform that scales Merge firms or add locations without the headaches Keep costs under control with predictable monthly pricing Get 24/7 support from pros who understand accounting Protect your firm with next-level security Gain peace of mind with hourly data snapshots and data backups stored for two years Reduce employee-driven incidents with antivirus, cloud-managed firewall, device backup, encryption, and security awareness training Get advanced threat protection for your Microsoft Exchange email Stay protected 24/7 with threat monitoring and quick responses, plus access your WISP right from your portal

**Average Rating:** 5.0/5.0

**Total Reviews:** 15

#### Who Is the Company Behind Rightworks Cloud Premier?

- **Seller:** [Rightworks](https://www.g2.com/sellers/rightworks)
- **Company Website:** https://rightworks.com/
- **Year Founded:** 2002
- **HQ Location:** Nashua, NH
- **Twitter:** @Rightworks\_ (11,415 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/695193/ (612 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 87% Small, 13% Medium

#### What Are Recent G2 Reviews of Rightworks Cloud Premier?

**["Right Networks has been very prompt and helpful with my projects."](https://www.g2.com/survey_responses/rightworks-cloud-premier-review-8840130)**

**Rating:** 5.0/5.0 stars

_— John H._

[Read full review](https://www.g2.com/survey_responses/rightworks-cloud-premier-review-8840130)

**["Extremely helpful!"](https://www.g2.com/survey_responses/rightworks-cloud-premier-review-8877811)**

**Rating:** 4.5/5.0 stars

_— Hannah H._

[Read full review](https://www.g2.com/survey_responses/rightworks-cloud-premier-review-8877811)

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[Browse Managed IT Services Themes](/categories/managed-it-services/themes)

 ![Rachana Hasyagar](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachana Hasyagar")
RH

Researched and written by [Rachana Hasyagar](https://research.g2.com/insights/author/rachana-hasyagar)

Updated June 24, 2026

Managed IT services provider oversight into the entire IT operations of another organization. This includes IT professional services, consistent monitoring, on-demand IT support, and problem resolution. These services offer more support than a traditional IT professional service, as they provide additional resources such as IT implementation and consulting services. Organizations generally use managed IT services to reduce IT management risk as well as provide support in instances of technological disruption in the workplace. Managed IT services can be implemented alongside other IT support services such as [IT outsourcing services](https://www.g2.com/categories/it-outsourcing), [IT infrastructure consulting providers](https://www.g2.com/categories/it-infrastructure-consulting), and [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting).

To qualify for inclusion in the Managed IT services category, a services provider must:

- Provide constant monitoring on IT related functions
- Provide on-demand support
- Provide IT consulting

Show More

* * *

## How Do You Choose the Right Managed IT Services Providers?

### What You Should Know About Managed IT Services 

Organizations turn to managed IT services to outsource responsibilities related to their IT infrastructure. This gives businesses more time to focus on their essential operations knowing their technology functions smoothly and efficiently.

### What are managed IT services?

Managed service providers (MSPs) offer proactive support, continuous monitoring, and rapid response to IT issues in efforts to minimize downtime and maximize productivity for a range of businesses. By taking advantage of the expertise and resources of MSPs, companies get access to [IT services outsourcing](https://www.g2.com/categories/it-outsourcing)without the need for in-house advisors or infrastructure investment. This model provides scalability, flexibility, and cost-effectiveness that businesses use to tailor their IT support systems. 

Additionally, managed IT service providers enhance cybersecurity, compliance, and overall operational efficiency, which clears the way for organizations to focus on strategic initiatives for future growth. 

### How do managed IT services work?

The process delegating IT operations to managed IT services typically follows these steps. 

- **Assessment:** The MSP conducts an assessment of the current IT infrastructure to understand your systems and business needs. This assessment helps tailor services to company requirements. 
- **Implementation:** Based on the assessment, MSP sets up necessary hardware, software, or additional systems to integrate with your operations. This may include implementation of tools for remote monitoring. 
- **Ongoing management:** The MSP then focuses on maintaining the IT infrastructure with continuous monitoring, maintenance, helpdesk assistance, and [backup](https://www.g2.com/articles/what-is-backup) and recovery services. 
- **Strategic planning:** Managed IT service providers also contribute to strategic planning such as education for new technologies, scaling current infrastructure, and improving processes. 
- **Reporting and communication:** Your MSP provides regular status reports on the performance of services. 
- **Service level agreements (SLAs):** SLAs define parameters by outlining the response times and other important metrics you expect the service provider to meet.

### What’s the difference between managed IT services and cloud services?

Managed IT services can include taking care of cloud resources and services, but they may also encompass a broader range of IT management and support activities, including on-premises infrastructure, network management, and security services. Cloud services, on the other hand, specifically focus on providing computing resources and applications over the internet, often as part of a subscription-based model.

### Benefits of managed IT services

Managed IT support services lead to several significant benefits that help businesses focus on their core objectives Some advantages of managed services are as follows.

- **Cost efficiency:** Since managed IT services operate on a subscription-based model, businesses can avoid the expenses associated with hiring and training IT staff, as well as the costs of purchasing and maintaining hardware, software, and infrastructure. 
- **Focus on core business:** Companies can redirect their resources and energy toward vital business goals, ultimately enhancing their competitive advantage.
- **Access to expertise and advanced technology:** Managed IT service providers employ experienced professionals with specialized skills and expertise in various areas of technology. Businesses benefit from access to a team that’s ready to offer guidance, support, and strategic advice.
- **Proactive support and maintenance:** Managed IT services include proactive support to identify and address potential issues before they escalate into major problems. This approach minimizes downtime, disruptions, and productivity losses to make it easier for businesses to operate smoothly and efficiently.
- **Enhanced security and compliance:** MSPs implement robust security measures to protect their clients against cyber threats, [data breaches](https://www.g2.com/articles/data-breach), and compliance risks. They conduct regular security assessments and establish multi-layered security defenses. They also maintain compliance with industry regulations such as General data protection regulation ([GDPR](https://www.g2.com/glossary/gdpr-definition)), Health insurance portability and accountability act ([HIPAA](https://www.g2.com/glossary/hipaa-definition)), payment card industry data security standard ([PCI DSS](https://www.g2.com/glossary/pci-compliance-definition)), and others, reducing the risk of fines.
- **Scalability:** Whether scaling up to accommodate business growth or scaling down during periods of decreased demand, MSPs adapt their services to meet the evolving needs of their clients.

### Managed IT services challenges

On the other side of the coin, here are some of the challenges involved with IT managed services. 

- **Finding the right provider:** Choosing the right service provider that aligns with organizational needs, goals, and values can be challenging as the pursuit requires extensive research and evaluation. 
- **Cost management:** While third-party providers offer cost savings when compared to an in-house IT team, unexpected costs, hidden fees, and unclear pricing structures add to financial challenges. Read the fine print.
- **Loss of control:** Businesses must establish clear communication channels, performance metrics, and a governing structure to ensure zero loss of control over IT operations and decision-making processes. 
- **Data security concerns:** Entrusting sensitive information to third-party managed IT support services raises concerns regarding privacy and security. Make certain robust security measures are implemented. 
- **Service downtime:** Despite protective messages, system failures, human errors, or technical issues that lead to service interruption and downtime can still happen. 
- **Integration with existing systems:** Understanding compatibility issues, data migration concerns to confirm that the new tools integrate well with the existing systems is a crucial step in planning. 
- **Contractual and SLA understanding:** Making sense of the terms, conditions, and SLAs is essential for managing expectations, resolving disputes, and ensuring accountability. Businesses must review and negotiate contracts carefully to clarify responsibilities.

### Managed IT services cost

Pricing for managed IT services varies based on the size and complexity of client requirements, types of services offered, technological expertise, and geographical location. There are various pricing models available; some of them are as follows.  

- **Per-device pricing** charges a fixed or flat fee per device, such as a server, a computer, or a printer. It’s a straightforward pricing model, but it doesn’t account for services required per device. 
- **Per-user pricing** charges a flat fee per user per month. This can be a more scalable option for businesses, as it aligns costs with the number of employees.
- **Tiered pricing** provides a different bundle of services at different price points. Clients choose the tier that best suits their needs and budget.
- **All-inclusive pricing** , also known as the flat-fee pricing model, involves a single, fixed monthly fee for all IT services. Companies appreciate this model for its predictability and simplicity.
- **A la carte pricing** lets clients pick and choose specific services. Each service is priced individually. This provides flexibility, but can also make costs less predictable.
- **Value-based pricing**  is less common, but involves pricing based on the value or return the service is expected to bring to the client's business.
- **Project-based pricing** is for specific projects outside the scope of regular IT management, like an IT upgrade or a cybersecurity audit. MSPs might charge a one-time fee.

Factors influencing price:

- [Service Level Agreements](https://www.g2.com/glossary/sla-management) **(SLAs):** A demanding SLA such as 24/7 support will typically increase the price.
- **Technical complexity:** Complex environments or specialized technology service requirements may lead to higher costs.
- **Location:** Prices vary based on geographic location, reflecting local market conditions and cost of living.
- **Additional services:** Advanced services such as cybersecurity, data analytics, and custom software development may come at a premium.

Pricing may vary on terms and conditions depending on the provider. It is crucial to understand that each pricing model and provider's technical support varies from one another. 

### How to choose the right managed IT service provider

By following these steps and considering these key factors for your IT Infrastructure, you’ll be able to select the right service provider that meets your organization's needs and helps drive success.

- **Assess IT needs:** Recognize the IT needs of your company, including the current infrastructure, technology goals, budget, and any issues or problems at hand. 
- **Research potential service providers:** Dive into extensive research to find possible MSPs. Take into account elements like credentials, client testimonials, industry experience, and reputation.
- **Evaluate services:** Examine each MSP's portfolio to make sure their offerings meet your IT requirements. Look for suppliers who provide customized solutions.
- **Consider technical capabilities:** Evaluate the MSP's technical expertise, certifications, and experience with relevant technologies and platforms. Ensure they have the skills and resources to support your IT environment effectively.
- **Examine SLAs:** Review the SLAs each MSP offers, including response times, uptime guarantees, resolution procedures, and escalation protocols. Verify the SLAs align with your expectations.
- **Review support structure:** Educating yourself about help desk availability, technical support team size, and communication channels. Make sure the MSP can provide timely and effective support when needed.
- **Consider pricing models:** Compare pricing models and structures offered by different MSPs. Look for transparency, flexible payment options, and value-added services that work with your budget and IT goals.
- **Assess cultural fit:** Consider the MSP's company culture, values, and communication style. Choose a provider that shares your organization's values and can collaborate effectively with your team.
- **Check flexibility:** Assess the MSP's ability to adapt to changing business needs, technology trends, and growth opportunities. Choose a flexible, agile, and proactive provider that addresses evolving IT requirements.
- **Data management and backup strategy:** Ask about the MSP's data management practices, IT strategy, data backup plans, [disaster recovery](https://www.g2.com/glossary/disaster-recovery-definition) plans, and security measures. Ensure they prioritize data protection, privacy, and compliance with relevant regulations.

### Who uses managed IT services?

Managed IT services find use over a broad spectrum of organizations that require reliable technical support and wish to explore automation. 

- **Small and medium-sized businesses:** Small and medium-sized organizations often lack the resources required to maintain an in-house IT department. Managed IT services provide access to expert technical support without the overhead costs of hiring.
- **Large corporations:** Although large corporations usually have in-house IT departments, they use additional services to handle specific tasks, like network management or [cloud computing](https://www.g2.com/articles/cloud-computing) services, to let them focus on core activities. 
- **Startups:** Startups adopt IT managed services for rapid scaling of their IT infrastructure, allowing them to focus on innovation.
- **Healthcare providers:** Hospitals, clinics, and other healthcare facilities use managed IT services for secure and efficient management of their IT needs and to comply with health regulations like HIPAA.
- **Financial institutions:** Banks, investment firms, and insurance companies turn to managed IT services for enhanced cybersecurity, data protection, and compliance requirements.
- **Educational institutions:** Schools and universities often outsource IT management to handle infrastructure like student databases, learning management systems, and campus network security.

### Questions for a managed IT service provider

When considering a managed IT service provider, you want to guarantee they can meet your business needs and provide the level of service you require. Here are some questions you might consider asking when vetting a managed IT service provider.

- What IT services do you offer?
- What kind of support can we expect? Is it 24/7? How do you handle after-hours support requests? What is your average response time for support requests?
- How do you safeguard our data?
- What security measures and protocols do you have in place?
- What is your disaster recovery plan?
- How often do you perform data backups?
- What is your process for restoring data in case of loss?
- Are you compliant with industry regulations relevant to our business (like HIPAA for healthcare, GDPR for European data, etc.)?
- Which SLAs are in place?
- What metrics do you report to clients?
- Are there any hidden costs or potential fees we should be aware of?
- Do you have partnerships with specific hardware or software vendors?
- Can we expect a dedicated account manager or point of contact?
- How will you communicate with us regarding updates, changes, and issues?
- What is your onboarding process for new clients?
- How do you handle the transition from an in-house IT team or another managed service provider?
- If we choose to end our contract, what is the process for a smooth transition?
- Are we able to retrieve our data easily?

### Is managed IT services typically a short-term or long-term engagement?

Managed IT services are generally designed to be a long-term engagement. The idea is to establish a partnership where the service provider acts as an extension of your IT department. This ongoing relationship allows the service provider to thoroughly understand your IT infrastructure, your business processes, and your technology needs, enabling them to manage your systems effectively and efficiently.

_Researched and written by_ [_Rachana Hasyagar_](https://learn.g2.com/author/rachana-hasyagar)

_Reviewed and edited by_ [_Aisha West _](https://learn.g2.com/author/aisha-west)