--- title: Celonis Reviews meta\_title: 'Celonis Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 323 reviews by the users' company size, role or industry to find out how Celonis works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 323 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Celonis Reviews & Product Details Visit Website Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. * * * Product Website Celonis Seller [Celonis](https://www.g2.com/sellers/celonis) Discussions [Celonis Community](https://www.g2.com/products/celonis/discuss) Languages Supported German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish Solution Type All-in-One Overview by Elisabeth Bauer (Eliminating the Executive Gap) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) ## Celonis Integrations (5) What do users say about integrations? Verified by Celonis [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ARIS ](https://www.g2.com/products/aris-aris/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automation Anywhere Agentic Process Automation ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews) Show More ![Hafis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hafis M.") HM Hafis M. Data Engineer Small-Business (50 or fewer emp.) 6/6/2024 "It was quite good experience still i believe there is room for improvement" 4/5 What do you like best about Celonis? it is easy to find what is the cause of things, it helps to really solve the problems insted of beating around the bush Review collected by and hosted on G2.com. What do you dislike about Celonis? the support process is not good.and also admin should have a option to see as other user Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? decision making Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9757442/official_response/edit) Hi Hafis, thank you for sharing your experience. We're pleased to hear that Celonis has been helpful in problem-solving and communication at your organisation. We value your feedback about accessing support, and your thoughts on how we could enhance our admin features. If you're open to sharing more details about these topics, we're keen to hear more. Please write to us at cx@celonis.com and we'll be happy to discuss any issues you'd like to talk about. Validated ReviewerIncentivizedSource: G2 invite ![RAJAT J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RAJAT J.") RJ RAJAT J. Senior Member Of Technical Staff Enterprise (\> 1000 emp.) 11/9/2023 "Best Platform in the market" 4.5/5 What do you like best about Celonis? Lot of offers in place from Celonis. It has its in-house Pql used to create dashboards and tight coupling with SQL. Celonis has the latest methods to create an excellent dashboard for the leadership view Review collected by and hosted on G2.com. What do you dislike about Celonis? Celonis has too much to offer that it is confusing sometimes as to what should be considered and what not.They dont have updated documentation and also troubleshooting support is not available if you want to use data extractor on prem Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? it has simplified our PR/PO process. Account receivables, Reconciliation,Oracle related process and many more. It is also having action skill who provides process automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DO Daniel O. Enterprise (\> 1000 emp.) 10/20/2023 "Excellent Customer Oriented Support - Getting started is the challenge" 5/5 What do you like best about Celonis? Innovation, Usability, support of service, features to connect different systems to have a full process view and derive opportunities. Versatile in what area it can be used for what use cases. Creatitivity unlimited. Helps to increase efficiency. Review collected by and hosted on G2.com. What do you dislike about Celonis? Not as much plug&play yet. This is getting better with the Kickstarter-Apps they provide to download and install. Lack of process levels - you have a view of most common processes e.g. with most activities, but easy differenciation of process depth is not available. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Enabling E2E views which involves several different systems. Getting data-based facts and analyses that otherwise are based on gut feeling only. Insights and suppossedly already known processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Small-Business (50 or fewer emp.) 6/5/2024 "Great experience" 4.5/5 What do you like best about Celonis? It is really user friendly and easy to use Review collected by and hosted on G2.com. What do you dislike about Celonis? It must have a great technical knowledge of the ERP tables to be able to extract the correct information, perhaps a glossary could be offered with the main data tables of the main ERPs Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Celonis has allowed us to optimize purchasing processes, accounts payable, collections, inventories, helping us to understand bottlenecks, adequate inventory levels and even improve our data management Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9751875/official_response/edit) Hi there, thank you for sharing your experience with Celonis. We're glad you find the platform user-friendly and easy to use. We appreciate your suggestion on how we might be able to make data management easier for less-technical users. If you have any more suggestions, we'd love for you to write to us at cx@celonis.com. Thank you! Validated ReviewerIncentivizedSource: G2 invite A Anshika . Associate data engineer Small-Business (50 or fewer emp.) 6/7/2024 "Associate Data Engineer" 3/5 What do you like best about Celonis? Great to use for analytics and data insights. Review collected by and hosted on G2.com. What do you dislike about Celonis? Little expensive to use as compared to other sap tools Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Does ingestion in efficient manner and support for data insights Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9762145/official_response/edit) Thank you for highlighting our platform's efficient data ingestion and general capability to provide insights. If you'd like to share more details about any challenges you might have faced, you're very welcome to write to us at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ![Raghav G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghav G.") RG Raghav G. Software Developer Mid-Market (51-1000 emp.) 11/14/2023 "Powerful and Business Centric tool" 4.5/5 What do you like best about Celonis? It is evolving at high pace and it's all about making business processes more efficient you can mine, analyse and create dashboards for visualisation at the same platform and many more things like automate your business processes. So much to do and so much to learn with Celonis. Review collected by and hosted on G2.com. What do you dislike about Celonis? Well the same thing it's evolution at high and it's changing daily from navigation to everything you literally have to be in touch with the tool daily to keep up. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? The deviation a process go through and what should be the ideal steps and what we can do to make it more efficient and how to do it.Also, make it less human centric and tell where we can reduce or remove human error by automating the step or the whole process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Krunal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krunal K.") KK Krunal K. Analytics Consultant Enterprise (\> 1000 emp.) 6/6/2024 "Celonis is good" 4/5 What do you like best about Celonis? The professional service it provides is top notch Review collected by and hosted on G2.com. What do you dislike about Celonis? The customer service could be better. It could be improved. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Celonis helped me in faster turnaround time in sales analytics Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9755973/official_response/edit) Hi Krunal, thank you for your review. We're glad to hear that you appreciate our professional services. If you'd like to share more details about your experience with customer service, we're keen on understanding how we could improve. Please reach out to us at cx@celonis.com if you're open to having a conversation with us. Validated ReviewerIncentivizedSource: G2 invite ![Sai C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai C.") SC Sai C. Digital Data Governance Analyst Enterprise (\> 1000 emp.) 6/5/2024 "good" 5/5 What do you like best about Celonis? look and feel with the click rate with response. Review collected by and hosted on G2.com. What do you dislike about Celonis? keypad is going up and the screen is not moving up Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? minding the data Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9751935/official_response/edit) Hi Sai, thank you for your feedback on the positive aspects of Celonis, as well as the areas for improvement. It's great to hear that Celonis is benefiting you in managing your data. If you have any more feedback about our UI or usability, please don't hesitate to write to us at cx@celonis.com. Thank you. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/11/2024 "Best in class for process mining" 4.5/5 What do you like best about Celonis? Data extraction and visualisation mechanism Very easy to use and intuitive dashboard Lots of automations and customisation Kpi and best practices insights Provides visualisation of process steps and provide RCA Review collected by and hosted on G2.com. What do you dislike about Celonis? Frame sizing Not good editor for developers Loading time is bit higher Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Provide structured process insights with clear visualisations. Lots of apps to solve real challenges Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-9775319/official_response/edit) Hi there, thank you for sharing your experience of how Celonis is providing clear process insights in an intuitive, easy to use manner. Your feedback about frame sizing, developer editor, and loading time is important to us, so if you're open to sharing more details about this, please reach out to us at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ![Mohammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad A.") MA Mohammad A. NA Computer Software Small-Business (50 or fewer emp.) 11/14/2023 "Unlocking Process Excellence with Celonis Foundation" 4.5/5 What do you like best about Celonis? I recently had the opportunity to explore the Celonis Foundation, and it left a lasting impression on my understanding of process optimization. The foundation's commitment to empowering organizations with cutting-edge technology is commendable. Review collected by and hosted on G2.com. What do you dislike about Celonis? Learning Curve: While the interface is intuitive, mastering the full capabilities of Celonis Foundation may require a bit of a learning curve. More guided tutorials could be beneficial for new users. Access Limitations: As a student, I faced some challenges accessing certain advanced features. A more flexible access policy for educational users could enhance the learning experience. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Solution: Celonis identifies inefficient processes by analyzing event logs, providing a visual representation of how processes are executed. Benefit: This helps streamline workflows, reduce redundancies, and improve overall operational efficiency. Review collected by and hosted on G2.com. Show More 10/9/2024 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Celonis? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Celonis ](https://www.g2.com/products/celonis/discussions/new) ![Joaquim N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joaquim N.") JN Joaquim Nogueira • Last activity over 5 years ago What is the best fit for Celonis EMS within a big company IT Architecture? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/35111-what-is-the-best-fit-for-celonis-ems-within-a-big-company-it-architecture) ![Balaji R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji R.") BR Balaji Rajendran • Last activity about 5 years ago When do I think about the scalability, of the solution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-do-i-think-about-the-scalability-of-the-solution) [ View all Discussions ](https://www.g2.com/products/celonis/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 21 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) Celonis Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8c692d69bacf56097cdeb5cedffc116e/sap-signavio.png "Product Avatar Image") SAP Signavio 4.4/5(66) [ Compare Now ](https://www.g2.com/compare/celonis-vs-sap-signavio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0641dbb71b93221df6a148d24954475e/uipath-uipath-process-mining.png "Product Avatar Image") UiPath Process Mining 4.5/5(83) [ Compare Now ](https://www.g2.com/compare/celonis-vs-uipath-uipath-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7854db3b43605cfcf9fda2990523578f/aris-aris.png "Product Avatar Image") ARIS 4.3/5(171) [ Compare Now ](https://www.g2.com/compare/aris-aris-vs-celonis) ##### ##### Celonis Features Data Management Data Consolidation Data Validation Standard Analytics Standard KPIs Custom Analytics Dashboards Custom KPIs Custom Reports Process Management Process Library Collaboration Integrations [ View More Features ](https://www.g2.com/products/celonis/features) ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Microsoft Power Automate](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Power Automate") Microsoft Power Automate 4.4/5(1,097) ](https://www.g2.com/products/microsoft-power-automate/reviews) [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/celonis/competitors/alternatives) ##### Categories on G2 [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation) [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Accounts Receivable](https://www.g2.com/categories/accounts-receivable)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Financial Analysis](https://www.g2.com/categories/financial-analysis) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which DNS security software do other SaaS companies trust for blocking malicious domains without adding latency that affects their own customers?](https://www.g2.com/discussions/which-dns-security-software-do-other-saas-companies-trust-for-blocking-malicious-domains-without-adding-latency-that-affects-their-own-customers)[Best software to manage audits efficiently](https://www.g2.com/discussions/what-s-the-best-software-to-manage-audits-efficiently)[What event ticketing platforms keep working reliably when registration volumes spike in the last 24 hours before an event?](https://www.g2.com/discussions/what-event-ticketing-platforms-keep-working-reliably-when-registration-volumes-spike-in-the-last-24-hours-before-an-event) [Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable)[What is the most affordable property management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-property-management-software-for-smbs)[Pros and Cons Details](https://www.g2.com/products/celonis/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)