--- title: Celonis Reviews meta\_title: 'Celonis Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 323 reviews by the users' company size, role or industry to find out how Celonis works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 323 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Celonis Reviews & Product Details Visit Website Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. * * * Product Website Celonis Seller [Celonis](https://www.g2.com/sellers/celonis) Discussions [Celonis Community](https://www.g2.com/products/celonis/discuss) Languages Supported German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish Solution Type All-in-One Overview by Elisabeth Bauer (Eliminating the Executive Gap) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) ## Celonis Integrations (5) What do users say about integrations? Verified by Celonis [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ARIS ](https://www.g2.com/products/aris-aris/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automation Anywhere Agentic Process Automation ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews) Show More JF Jorge F. Process Mining Analyst Enterprise (\> 1000 emp.) 11/29/2024 "3 year of Celonis in Procurement and Accounts Payable" 4.5/5 What do you like best about Celonis? Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes. Review collected by and hosted on G2.com. What do you dislike about Celonis? The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Duplicate invoices, Purchase order leadtime reduction, Pending Purchase Orders, Currency checker... Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-10583647/official_response/edit) Hi Jorge, it's great to hear that Celonis is helping you solve so many different issues. We're committed to addressing any issues you encounter and providing a seamless experience - if you're open to sharing more, please reach out to cx@celonis.com so we can understand your concerns in greater detail. Current UserValidated ReviewerIncentivizedSource: Seller invite ![angelo e.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "angelo e.") AE angelo e. Ai Chatbot Specialist Small-Business (50 or fewer emp.) 4/25/2025 "A brief review of celonis" 4/5 What do you like best about Celonis? its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems Review collected by and hosted on G2.com. What do you dislike about Celonis? The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? the visualization of ideas , that celonis helps with the recommendation and its automation to fast track the process of making that idea real Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11082965/official_response/edit) We're glad to hear that you find Celonis helpful in execution management. If you'd like to share any ideas you have about reducing complexity for beginners, please reach out to us at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") CL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 5/13/2023 "User-Friendly Interface, Configurable Yet with Growth Potential" 5/5 What do you like best about Celonis? I find the user-friendly environment and ease of use of Celonis extremely valuable, making it accessible even for non-technical users. The analysis feature is particularly useful, as is the case-centric backend setup. It effectively solves problems across multiple process areas, and the scope of development is impressive compared to other platforms. Review collected by and hosted on G2.com. What do you dislike about Celonis? I dislike the presence of useless functionalities like the OCPM, which has recently been implemented but is very buggy and lacks specific required features. Additionally, the new views implemented on the front end are not useful at all, and the previous analysis options were more beneficial. Therefore, I would prefer to remove both the views and OCPM features. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? I use Celonis to solve problems across various process areas like order to cash and inventory management, benefiting from its user-friendly analysis feature accessible even to nontechnical users. Review collected by and hosted on G2.com. Show More 10/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 11/4/2025 "GREAT experience" 5/5 What do you like best about Celonis? The great opening, the wonderful experience and the celopass Review collected by and hosted on G2.com. What do you dislike about Celonis? The breakfast could be more/better :/ but it was fine Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Saves money Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11907664/official_response/edit) Thank you for your positive review! We're glad to hear that you enjoyed Celosphere and hope to see you again next year. Validated ReviewerIncentivizedSource: Seller invite ![Partha G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Partha G.") PG Partha G. Business & Integration Arch Specialist Enterprise (\> 1000 emp.) 6/17/2025 "Excellent Process Mining Tool" 4.5/5 What do you like best about Celonis? Its a great Process Mining Tool which provides visual flow to Management for any deviation in process Review collected by and hosted on G2.com. What do you dislike about Celonis? Its not user friendly compared to competition and doesn't have plug and play feature in ERP Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Trying to do process mining to extract deviation with End Goal as harmonizing Business process Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/23/2025 "Powerful Process Mining Tool That Drives Real Business Value" 3/5 What do you like best about Celonis? It helps uncover inefficiencies, bottlenecks, and compliance issues through real-time analytic. Also celonis is offers exceptional visibility into business processes by mapping them based on actual data from enterprise systems like SAP, Salesforce, etc. Review collected by and hosted on G2.com. What do you dislike about Celonis? While powerful, Celonis can be complex for new users without a background in data analysis or process mining. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Celonis is helping us tackle inefficiencies in our business processes by providing complete transparency into how workflows actually operate across departments. Before Celonis, it was difficult to identify where delays, rework, or compliance issues were happening. With its real-time process mining and root-cause analysis, we can now pinpoint bottlenecks and take corrective action quickly. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11077820/official_response/edit) We understand that Celonis can be complex for new users without a background in data analysis or process mining. If you'd like to tell us more about the challenges you're facing, please feel free to reach out to us at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ![Fazarath F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fazarath F.") FF Fazarath F. Team Lead Computer Software Small-Business (50 or fewer emp.) 4/23/2025 "Great Customer Support!" 4/5 What do you like best about Celonis? I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform. Review collected by and hosted on G2.com. What do you dislike about Celonis? No downsides or dislikes at all with the celonis. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Optimizing our processes with Celonis has directly led to significant cost savings for us. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11077692/official_response/edit) Thank you for your kind words! We strive to be proactive and provide valuable suggestions and best practices to our customers. It's great to hear that it has helped optimize your platform usage. We look forward to continuing to support your success with Celonis. 11/10/2025 Validated ReviewerIncentivizedSource: G2 invite ![Famida Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Famida Y.") FY Famida Y. Volunteer Staff Small-Business (50 or fewer emp.) 4/25/2025 "A Powerful Process Management Tool" 5/5 What do you like best about Celonis? Celonis really helped with our business modelling specially with the Onboarding process. It also helped us a lot with our organizational structure development. Review collected by and hosted on G2.com. What do you dislike about Celonis? Customer support might be difficult to reach sometimes as they handle lots of customers at the same time. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? We were struggling with the organizational structure and the onboarding process. But with Celonis, we were able to solve these issues very smoothly. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11085912/official_response/edit) Thank you for sharing your experience with Celonis. We understand the importance of efficient customer support and are working to address any challenges in reaching us. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 5/9/2023 "Excellent Process Mining tool" 4.5/5 What do you like best about Celonis? Celonis now performs automated scans to check the Knowledge Models for and flags missing descriptions and duplicates Review collected by and hosted on G2.com. What do you dislike about Celonis? RPA integration with other vendors such as Automation Anywhere, Blueprism etc. could have been better Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Celenois is helpful in determining whether the business process can be considered for automation, The recommendation is based on keystroke level analysis which is helpful in convincing the stakeholders Review collected by and hosted on G2.com. Show More 7/11/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/12/2025 "It was good" 5/5 What do you like best about Celonis? Its quite helpful when it comes to this product Review collected by and hosted on G2.com. What do you dislike about Celonis? Nothing as such since it has been working great for me Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? I have been using it for personal use Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11671272/official_response/edit) We're glad to hear that Celonis has been helpful for you! If you ever have any questions or need assistance, feel free to reach out to cx@celonis.com. Validated ReviewerSource: Organic ## Questions about Celonis? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Celonis ](https://www.g2.com/products/celonis/discussions/new) ![Joaquim N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joaquim N.") JN Joaquim Nogueira • Last activity over 5 years ago What is the best fit for Celonis EMS within a big company IT Architecture? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/35111-what-is-the-best-fit-for-celonis-ems-within-a-big-company-it-architecture) ![Balaji R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji R.") BR Balaji Rajendran • Last activity about 5 years ago When do I think about the scalability, of the solution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-do-i-think-about-the-scalability-of-the-solution) [ View all Discussions ](https://www.g2.com/products/celonis/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 21 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) Celonis Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8c692d69bacf56097cdeb5cedffc116e/sap-signavio.png "Product Avatar Image") SAP Signavio 4.4/5(66) [ Compare Now ](https://www.g2.com/compare/celonis-vs-sap-signavio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0641dbb71b93221df6a148d24954475e/uipath-uipath-process-mining.png "Product Avatar Image") UiPath Process Mining 4.5/5(83) [ Compare Now ](https://www.g2.com/compare/celonis-vs-uipath-uipath-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7854db3b43605cfcf9fda2990523578f/aris-aris.png "Product Avatar Image") ARIS 4.3/5(171) [ Compare Now ](https://www.g2.com/compare/aris-aris-vs-celonis) ##### ##### Celonis Features Data Management Data Consolidation Data Validation Standard Analytics Standard KPIs Custom Analytics Dashboards Custom KPIs Custom Reports Process Management Process Library Collaboration Integrations [ View More Features ](https://www.g2.com/products/celonis/features) ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Microsoft Power Automate](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Power Automate") Microsoft Power Automate 4.4/5(1,097) ](https://www.g2.com/products/microsoft-power-automate/reviews) [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/celonis/competitors/alternatives) ##### Categories on G2 [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation) [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Accounts Receivable](https://www.g2.com/categories/accounts-receivable)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Financial Analysis](https://www.g2.com/categories/financial-analysis) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which DNS security software do other SaaS companies trust for blocking malicious domains without adding latency that affects their own customers?](https://www.g2.com/discussions/which-dns-security-software-do-other-saas-companies-trust-for-blocking-malicious-domains-without-adding-latency-that-affects-their-own-customers)[Best software to manage audits efficiently](https://www.g2.com/discussions/what-s-the-best-software-to-manage-audits-efficiently)[What event ticketing platforms keep working reliably when registration volumes spike in the last 24 hours before an event?](https://www.g2.com/discussions/what-event-ticketing-platforms-keep-working-reliably-when-registration-volumes-spike-in-the-last-24-hours-before-an-event) [Meltwater vs CisionOne for a PR team that needs solid media monitoring and reporting without a complex setup or a per-outlet pricing model that makes costs unpredictable?](https://www.g2.com/discussions/meltwater-vs-cisionone-for-a-pr-team-that-needs-solid-media-monitoring-and-reporting-without-a-complex-setup-or-a-per-outlet-pricing-model-that-makes-costs-unpredictable)[What is the most affordable property management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-property-management-software-for-smbs)[Pros and Cons Details](https://www.g2.com/products/celonis/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)