--- title: Celo Reviews meta_title: 'Celo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Celo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 73 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Celo Reviews **Vendor:** Celo Health **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.6/5.0 **Total Reviews:** 73 ## About Celo Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration. ## Celo Pros & Cons **What users like:** - Users find Celo to be **very easy to use** , appreciating its simplicity and convenience, especially in medical applications. (19 reviews) - Users appreciate the **fast and safe communication** of Celo, facilitating easy connectivity and efficient information sharing. (12 reviews) - Users find **Chat Communication on Celo fast and effective** , enhancing connectivity and group collaboration seamlessly. (7 reviews) - Users appreciate the **HIPAA compliance** of Celo, ensuring secure and private communication within healthcare teams. (7 reviews) - Users appreciate the **strong security and HIPAA compliance** of Celo, ensuring safe communication in healthcare environments. (7 reviews) - Setup Ease (7 reviews) - Users appreciate Celo's **intuitive design and robust features** , enhancing communication and productivity for caregivers and clients. (5 reviews) - Response Speed (4 reviews) - Users commend Celo for its **outstanding customer support** , ensuring a smooth and efficient user experience. (3 reviews) - Data Protection (3 reviews) **What users dislike:** - Users are frustrated by Celo's **limited messaging features** , including no read receipts and lack of emoji reactions. (6 reviews) - Users express frustration with **messaging issues** in Celo, like unread message notifications and lack of reactions. (5 reviews) - Users face **notification issues** with Celo, including persistent alerts and limited customization options for groups. (4 reviews) - Users find the **search functionality lacking** , making it hard to retrieve old messages efficiently. (2 reviews) - Users experience **communication delays** that hinder timely patient care, impacting overall effectiveness and satisfaction with Celo. (1 reviews) - Difficult Setup (1 reviews) - Users find it challenging to **assign new members to the team** , leading to inconveniences in collaboration. (1 reviews) - Lack of Customization (1 reviews) - Limited Editing Capabilities (1 reviews) - Missing Features (1 reviews) ## Celo Reviews ### 1. New Zealand Air Ambulance CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Annabel T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Celo?** secure easy to use app for sharing health information, great customer support and easy to integrate into our national aeromedical operation. **What do you dislike about Celo?** The lack of Edit function which i think may have been resolved. **What problems is Celo solving and how is that benefiting you?** the sharing of secure health information to ensure critical communication between all stake holders to ensure we can get to patients when they need us most. ### 2. Great asset for our care teams **Rating:** 5.0/5.0 stars **Reviewed by:** Heather D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Celo?** We like how simple it is to allow caregivers to communicate and feel connected. **What do you dislike about Celo?** Wish Admin side allowed a little more freedom of control. **What problems is Celo solving and how is that benefiting you?** This allows multiple members of a client's care team to stay connected and for us to remain HIPAA compliant. Keeps the Care Coordinator in the loop on changes in status. ### 3. Quick messaging that’s user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Steven S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Celo?** I really like being able to communicate with our team via multimedia. The ability to send pictures is super helpful. **What do you dislike about Celo?** Adding connections is burdensome. Should be easier to connect with someone on our network. **What problems is Celo solving and how is that benefiting you?** Being able to discuss case details in a safe and compliant manner ### 4. Celo is very helpful for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Celo?** Ease of use. So this is the remaining minium. **What do you dislike about Celo?** There's only a single tier or level of importance for dicussion / client notes. It would be nice if there was a second tier to highlight more important items. **What problems is Celo solving and how is that benefiting you?** We wanted a HIPAA Compliant messaging system that allowed us to capture and share electronically across our care team and managers, as well as with client family members, potentially, client care notes. ### 5. Easy to use, nice layout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Celo?** Nice layout, simple to use. Easy to reply to colleague **What do you dislike about Celo?** Sometimes it takes a while to connect to colleagues before replying privately **What problems is Celo solving and how is that benefiting you?** N/A ### 6. Experienced Celo user **Rating:** 5.0/5.0 stars **Reviewed by:** Ross R. | Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Celo?** Extremely secure and maintains privacy for my patients Having a directory of members is very helpful Highly reliable and stable platform which is important **What do you dislike about Celo?** Rapid staff turnover in some situations means that new staff need to be encouraged to join A process to encourage them is helpful **What problems is Celo solving and how is that benefiting you?** Keeping my team members connected in a secure , reliable and private manner This means we can communicate freely and share images without breaching privacy ### 7. Gamechaning HIPAA Compliant Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Haley C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Celo?** It is user friendly and has really changed our entire care teams capability to communicate in a safe way! We were on the fence since we hadn't heard a lot about it but it has helped us and our clients so much! **What do you dislike about Celo?** Honestly, nothing yet. It is available on your phone and computer. It hasn't glitched yet and is reliable which isn't always the case with technology. **What problems is Celo solving and how is that benefiting you?** A disconnect in our care teams. Making groups by client for our In-home Care Agency has been a game changer. Caregivers can give other caregivers tips. It has improved our clients care greatly having the whole care team on one page. **Official Response from Steve Vlok:** > Thank you for your positive review Haley! We're excited to be working with you and your team! ### 8. Extremely useful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Celo?** Simplicity. Secure. Ability to send photos. **What do you dislike about Celo?** Inability to take screenshots. Somewhat cumbersome getting into the specific group. **What problems is Celo solving and how is that benefiting you?** Messaging specialists or colleagues with questions that can be answered quickly. ### 9. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Celo?** Celo is fast, and easy to navigate. Customer service rep are very helpful and they answer right away. They are open to suggetions and makes way to make that suggested feature to happen. So far, we love using Celo. **What do you dislike about Celo?** Numbers of messages sometimes doesn't match. **What problems is Celo solving and how is that benefiting you?** The delay of communication. The other software we use is so slow and messages are not syncing. Now in Celo it was solved. **Official Response from Steve Vlok:** > Thank you for your positive feedback! If you have any support needs please email us at support@celohealth.com and we'll be sure to assist you! ### 10. A great tool for secure imaging **Rating:** 5.0/5.0 stars **Reviewed by:** Nuria Z. | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Celo?** Celo is a robust and reliable application that ensures the safety, security, and ease-of-use when capturing and sharing clinical images, while facilitating seamless communication across multiple teams. It caters well to various platforms, including smart devices and web-based interfaces, ensuring a positive experience for all users. **What do you dislike about Celo?** It would be good if (new) message notifications could be enabled for the web app as well. The current workaround my team uses is to use the mobile app to be notified in real-time. **What problems is Celo solving and how is that benefiting you?** Secure, real-time image transfer **Official Response from Steve Vlok:** > Thank you for your positive feedback Nuria! For message notifications on the web - these are available. You can turn these on by following the instructions here: https://support.celohealth.com/hc/en-us/articles/360052915454-My-Notifications Let us know if you need any further assistance! ### 11. Unified communications within our Obstetrics & Gynaecology department **Rating:** 4.5/5.0 stars **Reviewed by:** Aggie T. | Obstetrics & Gynaecology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Celo?** Celo is a great app. It's easy to use, and it has unified comms within our department. Prior to Celo communications were happening across a variety of tech solutions, which caused messages to be missed and exposed us to risk regarding patient data. With Celo, we can be confident that patient data is protected. It's a convenient and secure way to send and receive photos, including photos of documents. **What do you dislike about Celo?** Honestly, nothing comes to mind. I have given feedback to the Celo team directly and they have always taken things on board. **What problems is Celo solving and how is that benefiting you?** As mentioned above, the key solution it has provided is having a place to have clinical conversations and share data that is approved, secure, and protects patient data. It also makes our department use one tool to communicate rather than other given messaging tools that people otherwise might use but have no specific protections around patient privacy. As an app, it is easy to learn as it functions similarly to other popular messaging apps. **Official Response from Steve Vlok:** > Thank you for your feedback Aggie! It's great to know you and your team are finding so much value in the Celo platform! Please feel free to reach out at any time if there is anything else you'd like to see added to the Celo app! ### 12. Great app for medical communication between heathcare workers **Rating:** 5.0/5.0 stars **Reviewed by:** Blair Y. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Celo?** Safe secure messaging. Easy user interface. Great App **What do you dislike about Celo?** This app has no major downsides. It is much better than anything else on the market **What problems is Celo solving and how is that benefiting you?** Safe secure medical information sharing. We can even upload photos to our main electrinic healthrecord which ihas huge benefits for documentation and communication. ### 13. A HIPAA-compliant messaging solution built with the end user in mind. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | HR Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Celo?** The thing I love most about switching to Celo is that I don’t need to spend a lot of time training new users. Once the app is installed on their phones, even tech-averse users have an easy time navigating and using the app right away. It’s a simple yet powerful tool that has delivered on its promises. **What do you dislike about Celo?** Nothing to complain about. I’ve had a very easy time working with Celo whenever I had a question or wanted to provide a feature request. The team at Celo is easy to reach and transparent about what improvements and feature enhancements they are working on. **What problems is Celo solving and how is that benefiting you?** Celo is meeting our needs for a responsive HIPAA-compliant communication platform. We’ve tried other methods of achieving HIPAA compliance but were never happy with how cumbersome and slow those systems were. With Celo, we get secure communication that’s as easy to use as sending a text! **Official Response from Steve Vlok:** > Thank you for your great feedback, David! ### 14. Awsome App **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Celo?** I can look up past message easy to navigate the app and Computer **What do you dislike about Celo?** nothing yet! its the best hippa health app we've ever used **What problems is Celo solving and how is that benefiting you?** we need UNSEND button when we accidentally sent wrong message **Official Response from Steve Vlok:** > Thanks for your positive feedback Tanya! ### 15. Celo - a tool for enhanced team based care in aged care **Rating:** 3.5/5.0 stars **Reviewed by:** Tony W. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Celo?** Reinforces a team-based care approach. Prompt communication channel which is more likely to be responded to quickly; ability to apply protocols for response to ensure response outcome occurs. Secure / encrypted. Price model reflecting a team based approach **What do you dislike about Celo?** Functionality to lift utility and usage is limited - needing: e/g/ missing - to provide further info or context around the patient interaction vs jumping into another system i.e. Incl of notes / summary other info sourced from the PMS. - Virtual - an ability to do a video consult **What problems is Celo solving and how is that benefiting you?** Instant communication to / from facility team members. Record of interaction - more ability to record interaction and promote a triage part of the process Assists in billing to clients for work ### 16. Review of Celo **Rating:** 4.0/5.0 stars **Reviewed by:** Georgia D. | Advanced Practitioner Respiratory Physiotherapist, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Celo?** The ability to make group messages. The security of the secure platform. That it locks out but has face recognition. **What do you dislike about Celo?** It's a bit clunky when trying to find people and then message them. I don't like you can't react to messages like on Facebook messenger. Sometimes it would also be useful to have a call function if possible. **What problems is Celo solving and how is that benefiting you?** The easy ability to contact my colleagues and get replies (we used to use pagers!) Knowing that we can send confidential information about our patients and clients on a secure platform which makes handovers easy. **Official Response from Steve Vlok:** > Hi Georgia, Thank you for your valuable feedback! We're always striving to improve the Celo platform - so it's great to get this insight! For initiating messages, you may find this help center article useful: https://support.celohealth.com/hc/en-us/articles/360052550553-Send-a-message-to-a-contact We're also planning on releasing a reactions and calling feature in the new year! Please keep the suggestions coming, it helps us build an even better product! Thanks! Steve and the Celo Team ### 17. Secure clinical communication, in a mission specific package **Rating:** 5.0/5.0 stars **Reviewed by:** Charles J. | Doctor, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2022 **What do you like best about Celo?** Safe, secure, and compartmentalises my clinical and personal text/images/data. The development team is responsive to feedback and suggestions. Highly recommend. **What do you dislike about Celo?** As a package that continues to develop, there have been great strides in improving the UI and experience. It is still a work in progress to be as smooth as other native messaging software, like iMessage, or WhatsApp. I have already seen many improvements in its interface over the time I have been a Celo user. **What problems is Celo solving and how is that benefiting you?** Secure clinical communication in a way that makes it easy to keep my work life (and phone use) separate from my personal life. I like that patient information can remain within the Celo environment, leaving my camera roll free from potentially confidential clinical multimedia. ### 18. CELO has been very beneficial to communicate with my team across different settings **Rating:** 5.0/5.0 stars **Reviewed by:** Christina D. | Board Certified Behavior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Celo?** CELO helps minimize the number of emails asking quick, easy-to-answer questions. It is very user-friendly, and the group feature has been pivotal in communicating quickly with my entire team. **What do you dislike about Celo?** There are more features on the online version of the app, which is not available on safari currently. If all features could be utilized on the mobile app that would be fantastic. **What problems is Celo solving and how is that benefiting you?** CELO helps minimize the number of emails in everyone's inbox and makes it easy to answer short, simple questions. I am able to focus more on emails requiring more attention while also attending to questions sent on CELO. ### 19. Just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan S. | Urological Surgeon, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Celo?** The stability of the app and how everything just works as you'd expect it all the time. I also really appreciate the security and nice quality of life features that make the app a pleasure to use. **What do you dislike about Celo?** The fact that the media sharing capabilities are lacking compared to some of the other health care messaging apps I have used in the past. I would like the ability to attach GIFS in the chat and have them play automatically. **What problems is Celo solving and how is that benefiting you?** A secure and reliable way to message my healthcare colleagues. ### 20. its handy for taking phots of patient's rashes **Rating:** 3.0/5.0 stars **Reviewed by:** anthony s. | clinical director general medical department, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Celo?** i find it easy to use for taking photos of patients rashes on the round **What do you dislike about Celo?** i dont find it intuitive to message people easily or create groups, like i can with whats app **What problems is Celo solving and how is that benefiting you?** making a record of derm conditions so i can ask othrs for advice **Official Response from Steve Vlok:** > Hi Anthony, Thanks for your feedback! Creating groups on Celo is actually just like WhatsApp - here is a helpful guide that will show you how: https://support.celohealth.com/hc/en-us/articles/360053072153-How-to-create-a-chat-group-or-case#create-a-group-or-case-0-2 If you're still having trouble please email us on support@celohealth.com and we'll be sure to help! Thanks! ### 21. Excellent platform with a great team behind it. **Rating:** 5.0/5.0 stars **Reviewed by:** Harry O. | Research and Development manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Celo?** Ease of use and good design. Simple onboarding process. **What do you dislike about Celo?** Nothing! Looking forward to more features. **What problems is Celo solving and how is that benefiting you?** Replacing the use of high risk consumer tools like WhatsApp, which enables us to share sensitive information with confidence. ### 22. Celo gives you assurance you arent risking your patients data when u communicate with colleagues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Celo?** Security. Ease of use. Speration of work and life. Asynchronous communication **What do you dislike about Celo?** Minimal. Works well. It does what it says it will do. **What problems is Celo solving and how is that benefiting you?** Secure communication **Official Response from Steve Vlok:** > Thanks for your positive feedback! We always like hearing about what else we can improve so please feel free to make some suggestions!! ### 23. Confidential and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Celo?** Confidentiality of the information and intuitive to use alongside other messaging systems including text. Knowing patient information is secure when transmitted. **What do you dislike about Celo?** No real downsides. I haven't had any issues with it **What problems is Celo solving and how is that benefiting you?** Confidential transmission of text and photographic information in a clinical setting - [View Celo pricing details and edition comparison](https://www.g2.com/products/celo-health-celo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+08%3A14%3A52+-0500&secure%5Bsession_id%5D=d15c621a-a0ae-49f0-b314-7863d2ecf48a&secure%5Btoken%5D=ba9114aadafcb0d783267df625e4c23d5e5ece7484c8f83e87a0859796177f9d&format=llm_user) ## Celo Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Communication** - Security - Health Care Messages - Alarms - Messaging - Notifications **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top Celo Alternatives - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (344 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (610 reviews)