[ CDR Cal... Reviews ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) [ CDR Cal... Reviews ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) # CDR Call Reporting for Cisco Features ##### ## Experience (2) Telemetry Collection Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point. Feedback Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees. Show More ##### ## Management (5) Digital Experience Score Measure, manage and act on the key drivers of your digital employee experience, Alerts Alert on easily configurable events over email to multiple parties. Budget Analysis Provides information related to unnecessary spending and unused resources relating to employee technologies. Remediation Provides prebuilt scripts and configurable solutions which allow IT to remediate issues. Optimization Gives clear guidance on what issues to prioritize, based on experience impact. Show More ##### ## Performance (5) Troubleshooting Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues. Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Show More ##### ## Additional Functionality (54) CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Import/Export Import and export data to and from software applications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Calendar Management Track and manage schedules and meetings via an integrated calendar Third-Party Integrations Set up connections to third-party platforms to improve business processes Sales Pipeline Management Pipeline view and tracking lead status Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Lead Scoring Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Task Management Create, manage and track all task activities and progression Document Management Store, manage, and track all electronic documents in a centralized location Calendar/Reminder System Notifications/alerts for upcoming events or tasks Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Client Management Manage contact details and communication with clients Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Territory Management Organize customer data and accounts by user or geography Commenting/Notes Leave comments and notes on documents for others to view Access Controls/Permissions Define levels of authorization for access to specific files or systems Mobile Access Access software remotely via mobile devices Email Management Manage, store and organize emails within the system or via third-party apps Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Interaction Tracking Track interaction history by documenting conversations for contacts Segmentation Group leads or contacts based on their specific characteristics AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generative AI Use AI to generate content in the form of text, images, videos, etc. Data Visualization Graphical representation of data Appointment Scheduling Schedule appointments via a calendar Lead Generation Manage the process of attracting and converting business prospects into leads Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data CSAT Survey Structure Survey designed the measure customer satisfaction with a product, service, and more Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product SMS Messaging Send messages via SMS Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Survey/Poll Management Create and administer polls and surveys Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Chat/Messaging Communicate using direct chat or messages within the system Customizable Forms Customize contracts and forms to collect specific information Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customer Segmentation Process of dividing customers into groups based on common characteristics Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![MightyCall](https://images.g2crowd.com/uploads/product/hd_favicon/d9df46250a23083be412ad880a462596/mightycall.svg "MightyCall") MightyCall 4.4/5(344) ](https://www.g2.com/products/mightycall/reviews) [ ![Automation Anywhere Agentic Process Automation](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,621) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Chrome Enterprise](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d411eb490c30b3a8eb6bf56f537e4d45/chrome-enterprise.png "Chrome Enterprise") Chrome Enterprise 4.7/5(1,833) ](https://www.g2.com/products/chrome-enterprise/reviews) [ View All Alternatives ](https://www.g2.com/products/cdr-call-reporting-for-cisco/competitors/alternatives) ##### Categories on G2 [ Digital Employee Experience (DEX) Management ](https://www.g2.com/categories/digital-employee-experience-dex-management)[ Other Customer Service ](https://www.g2.com/categories/other-customer-service) ##### Explore More [ Top AI-powered business operations automation tools ](https://www.g2.com/discussions/what-are-the-top-powered-business-operation-automation-tools)[ Which IRCM solutions handle multi-service and bundled offering management most effectively? ](https://www.g2.com/discussions/which-ircm-solutions-handle-multi-service-and-bundled-offering-management-most-effectively)[ Which PR analytics platforms have sentiment analysis that actually reflects how your audience feels rather than just counting mentions as positive or negative at random? ](https://www.g2.com/discussions/which-pr-analytics-platforms-have-sentiment-analysis-that-actually-reflects-how-your-audience-feels-rather-than-just-counting-mentions-as-positive-or-negative-at-random) [ Which vendor provides the fastest website load speeds? ](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[ Which HR platform has the best customer support ](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support)[ Best rated APM software providers for my small tech business ](https://www.g2.com/discussions/best-rated-apm-software-providers-for-small-tech-businesses) Show More [ Top AI-powered business operations automation tools ](https://www.g2.com/discussions/what-are-the-top-powered-business-operation-automation-tools)[ Which IRCM solutions handle multi-service and bundled offering management most effectively? ](https://www.g2.com/discussions/which-ircm-solutions-handle-multi-service-and-bundled-offering-management-most-effectively)[ Which PR analytics platforms have sentiment analysis that actually reflects how your audience feels rather than just counting mentions as positive or negative at random? ](https://www.g2.com/discussions/which-pr-analytics-platforms-have-sentiment-analysis-that-actually-reflects-how-your-audience-feels-rather-than-just-counting-mentions-as-positive-or-negative-at-random) [ Which vendor provides the fastest website load speeds? ](https://www.g2.com/discussions/which-vendor-provides-the-fastest-website-load-speeds)[ Which HR platform has the best customer support ](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support)[ Best rated APM software providers for my small tech business ](https://www.g2.com/discussions/best-rated-apm-software-providers-for-small-tech-businesses)