I cannot say enough good things about the Variphy Insight application and the support team. I use the analytics and number management daily in my role as a voice engineer Review collected by and hosted on G2.com.

There really isn't anything that I dislike. Every new version of Variphy has been better than the last. Review collected by and hosted on G2.com.

Accurate Tech support with going beyond what is asked for, Dre was awesome, he knows his stuff! Review collected by and hosted on G2.com.

None, there was nothing disliked or problematic. Review collected by and hosted on G2.com.

Great reporting results and ease of set up. Review collected by and hosted on G2.com.

There wasn't much to dislike. The support and set up were pretty easy. Review collected by and hosted on G2.com.

Variphy is VERY easy to use...once you have reports set up. I do not come from a very extensive Cisco background, especially with phones, but Variphy is pretty easy to pick up. Setting up reports? A little tricky; there are a LOT of ways to do it, alot of filtering that could be set up, but the vendor was very thorough and actually set up some basic ones for us and recommended to copy and build reports from the ones he made for us. Review collected by and hosted on G2.com.

As I mentioned previously, there are just SO many options for filtering, grouping, etc. I do wish it was very simple and to the point, but CDR dumps do have a lot of information and it has come in handy to have that extra filtering for certain reports. Review collected by and hosted on G2.com.

Records are easy to read, you don't have to be a logs ninja to know incoming or outgoing meetings Review collected by and hosted on G2.com.

Lack to Macro's support.

Phone remote control sometimes doesn't work Review collected by and hosted on G2.com.