Variphy has dramatically expanded our troubleshooting toolkit and improved proficiency in the identification, troubleshooting, and resolution of issues. It truly goes above other tools that perform similar yet more simplistic functions and portrays an easy-to-read story of what's truly happening with calls. Review collected by and hosted on G2.com.

While the CDR functionality is truly oustanding, Variphy does struggle with providing additonal value beyond what's provided with a base Cisco VoIP deployment when it comes to Unity and CCX reporting. We'd love to be able to see more useful information for both of these as our usage of both continually expands. Review collected by and hosted on G2.com.

Honestly, what I like best is the support I get from these guys. Almost always same day, and they DO always either figure it out, or work to figure it out. I've never ended a call with them that I felt like they left me wanting or needing more. Review collected by and hosted on G2.com.

So this is something that I had to think long and hard about. If I had to say something that I wished was better, it would be a better 'canned reports' selection. When I first got my hands on Variphy, years ago, I had a lot of "guess and check" to do when trying to eliminate duplicate calls and making sure I was gathering all relevant calls in specific reports. I got it, and it's because of how powerful and robust Variphy is, that made it difficult to get what I wanted, so not exactly a bad problem to have. Review collected by and hosted on G2.com.

If anyone knows how time-consuming it is to look through Cisco CDR, this tool is a must-have. It cuts my time looking for records in half and provides extra stats you don't get from the raw CDR records. We have 100+ locations that we schedule daily reports to be sent so the managers can review call volume and stats for their sites which they love. We used to use different tools for remote phone monitoring and manipulation but Variphy has this functionality built-in so we can consolidate to a single tool which is great for management. The As-Built documentation module is also an added benefit when I need quick reports and not have to clean up bulk exports from the CUCM. Review collected by and hosted on G2.com.

I wouldn't say there are any downsides to using Variphy, but it would be helpful if there were more canned reports based off the phone system type or particular scenario. I am finding I have to use specific filters in order to display the data in a readable manner. Review collected by and hosted on G2.com.

Variphy CDR Reporting converts all the guesswork out of the Cisco CDR export. Cisco likes to make many of the fields into hexadecimal, Unix time, etc, making it difficult to interpret, and Variphy fixes all that! It also puts it all into a nice database, making it VERY easy to search and export CDR records! Review collected by and hosted on G2.com.

Nothing! It's a great product! I can't say enough good things about it. I haven't run across any issues/concerns yet, even after 3 years! Review collected by and hosted on G2.com.

The ease of access, all applications are very stable, and most important the customer service. Review collected by and hosted on G2.com.

Nothing at this point is disliked. Great product. Review collected by and hosted on G2.com.

Every evening at the end of the workday, my team receives a report reviewing abandoned calls, agent stats, and high volume times. These reports allow my management team to reach out to missed opportunities, agent training, and proper staffing on higher volume times. Review collected by and hosted on G2.com.

Variphy offers a wide range of reports for us to utilize. The only feature I would like to see changed is the customization of the report layout within the Variphy reporting. Review collected by and hosted on G2.com.

Variphy is the best tool for CDR and Reporting Cisco UCM Platform period. It is not only CDR but its gets the latest info from CUCM so the reports can be customized and tailored to your organization's needs. Variphy's support is the best in the industry. Other companies should learn from them. Review collected by and hosted on G2.com.

Nothing. We love everything about Variphy. Review collected by and hosted on G2.com.

The various options available for creating granular reporting Review collected by and hosted on G2.com.

Learning curve. A bit confusing to first understand how the report layouts work Review collected by and hosted on G2.com.

All aspects of the program. It's clean and easy to use. Review collected by and hosted on G2.com.

Have not found an issue yet, but I will reach out if need be when or if I do. Review collected by and hosted on G2.com.

The amount of customization you can do with the reports Review collected by and hosted on G2.com.

It's a bit overwhelming with the amount of stuff you can do, but it just takes practice to fine-tune your skills in the program Review collected by and hosted on G2.com.