AS

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

8/30/2023

"Variphy Always Comes in Clutch"

5/5

What do you like best about CDR Call Reporting for Cisco?

Ease of use. The interface is very streamlined and makes it easy to find what you're looking for. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

Nothing really. I can't think of anything that could be done to make it easier to use. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

9/8/2023

"Works much better than Cisco CDR"

5/5

What do you like best about CDR Call Reporting for Cisco?

Cisco CDR is epileptic. It works sometimes, but does not work other times. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

Nothing that I can think of so far. It's the allround best tool in the market. Review collected by and hosted on G2.com.

AL

Verified User in Law Enforcement

Enterprise (> 1000 emp.)

9/14/2023

"Variphy reporting is great"

5/5

What do you like best about CDR Call Reporting for Cisco?

It gives me options that I don't have directly in cucm. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

I do not dislike anything about the product Review collected by and hosted on G2.com.

AU

Verified User in Utilities

Mid-Market (51-1000 emp.)

8/30/2023

"Variphy reporting tool"

4.5/5

What do you like best about CDR Call Reporting for Cisco?

AD intergrated! Reports simple and easy! The dashboard is amazing, and able to send shared links to other stakeholders. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

Couple of bugs, in huntgroup log-in status widget. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/10/2023

"Amazing software"

5/5

What do you like best about CDR Call Reporting for Cisco?

The Support has been amazing . I also like the free education Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

I dont know that I have had any issues to complain about Review collected by and hosted on G2.com.

JD

Jonathon D.

Director Of Information Technology

Mid-Market (51-1000 emp.)

1/27/2022

"Redefining CDR/UCCX Reporting for Businesses"

5/5

What do you like best about CDR Call Reporting for Cisco?

Personally, the feature-rich UI is what stands out for me. While using the software, being able to transition between the Dashboards, Widgets, Schedule reporting, and Remote phone control. The software and reporting have enabled us to remove multiple spreadsheets, as well as ascertain the proper staffing levels in our departments based on intervals and abandoned calls. We also are able to hold our staffing accountable on SLA's both on the customer support side as well as internal employee support. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

If I had to be extremely critical, and nitpicky, I would say some of the functionality within CCX reporting, as well as a user guide as to what each of the metrics monitored, may mean. Review collected by and hosted on G2.com.

Recommendations to others considering CDR Call Reporting for Cisco:

Reach out to the Variphy Organizations Staff and support!! They are a pleasure to work with; they have answered the ticketings within hours and had most issues resolved the same day.

Working in IT and Customer Support to have them treat me as good as I would hope my staff would treat our customers was a great experience. Review collected by and hosted on G2.com.

What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?

Variphy has helped us find unused extensions, clean up our CUCM directory, organize and manage the DID's, look at SIP usage, monitor what calls are answered, and specifically, what staff is not is not answering calls. Review collected by and hosted on G2.com.

JM

Jeff M.

Technical Services Manager

Enterprise (> 1000 emp.)

4/5/2022

"First in Class Product by First in Class Company"

5/5

What do you like best about CDR Call Reporting for Cisco?

Variphy does an incredible job of taking all of the information you want out of Cisco and making it user-friendly and easy to read, access and interpret. It is Top of the Class in CDR for Cisco Call Manager and CCX. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

The only thing that Variphy is missing for us is the ability to work with CCE. We are transitioning our CCX environment over and customers are already complaining that they no longer can get Variphy reports. Review collected by and hosted on G2.com.

Recommendations to others considering CDR Call Reporting for Cisco:

The Variphy product is awesome, and the customer service and support that they provide is equal to the product itself. One of my favorite vendors to work! Review collected by and hosted on G2.com.

What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?

Real-time reports and wallboards for our contact centers. We use to spend countless hours having to pull reports and help translate them to the business. Variphy is so simple to use, we can allow our end-users to pull their own reports to their heart's content, and there is no longer a need for us to translate them to the customer, Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

3/2/2022

"Variphy is very useful!"

5/5

What do you like best about CDR Call Reporting for Cisco?

Variphy allows me to answer questions about our calls that I was unable to answer with out-of-the-box Cisco reports. I am able to use Variphy to turn data into information. I love the reporting capabilities and the ease of use of query design with Variphy's tools. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

My only complaint is that I've become dependent on Variphy to perform key elements of my job. The machine that hosts Variphy in my organization is currently down, and I'm a bit lost without it. Review collected by and hosted on G2.com.

Recommendations to others considering CDR Call Reporting for Cisco:

Take the time to think about your structure before you implement. Once you get this up and running, you will not want to go back! Review collected by and hosted on G2.com.

What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?

Thanks to Variphy's CDR call reporting, I'm able to determine volume on our company's phone numbers, determine time of arrival of calls in queues and the occupancy rates of my queue agents, break down cause codes to determine how calls ended, report on agent performance, and display user information in dashboards that have a real-time impact on productivity. Using CDR call reporting has been integral to our acquisition processes as well. Review collected by and hosted on G2.com.

SG

Scott G.

Sr. Applications Project Specialist Team Lead

Enterprise (> 1000 emp.)

2/22/2022

"Variphy Ninja Services"

5/5

What do you like best about CDR Call Reporting for Cisco?

Made the move to Variphy for Cisco CDR about 6 months ago. The best part of the experience so far is the customer service. Variphy offers a try it before you buy it plan, which includes an OVA to deploy the server in just minutes, simple, accurate documentation of the deployment process and the technical team aka Ninja Services. Start to finish the Variphy team has been 100% available and responsive to questions. All questions/issues were responded to accordingly and quickly. All of thisVariphy also comes with an excellent customer portal, access to a wealth of information and regularly scheduled lunch and learns with customers to share tips, tricks, solutions etc. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

Least favorite part of Variphy is that it works with CCX but not CCE. We knew this ahead of time so that was not a surprise. We were shopping for a CDR solution to replace one that was outdated and Variphy still met the need and filled the void. Review collected by and hosted on G2.com.

Recommendations to others considering CDR Call Reporting for Cisco:

The Variphy product offering is a scalable solution that satisfies the need for a CDR solution. Additional modules can be purchased as needed and integrate with the existing solution on the fly. The customer service is above and beyond expectation. Review collected by and hosted on G2.com.

What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?

Daily, Weekly and Monthly CDR reporting. Troubleshooting and the cradle to grave feature which leaves little room for doubt. We are still getting our feet wet with Variphy but absolute satisfaction at this time.

Benefits with the reporting and troubleshooting that we have done to date are that there is little to no room for dispute. Review collected by and hosted on G2.com.

CL

Corey L.

Senior Voice Systems Engineer

Enterprise (> 1000 emp.)

2/11/2022

"7 year Variphy Administrator"

5/5

What do you like best about CDR Call Reporting for Cisco?

We have been using Variphy for seven years and as our needs for additional reporting, as-builts, dashboards, and wallboards grew, so did their feature set to match our needs and desires. We have always found their support staff great to work with whenever we had questions. Review collected by and hosted on G2.com.

What do you dislike about CDR Call Reporting for Cisco?

It has always met any need or request we had. I can't think of any negatives. Review collected by and hosted on G2.com.

What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?

It was very key in helping us resolve issues with phones not registering after upgrades. We also had a challenge where we needed to factory reset all the phones in our org, and Variphy assisted us in setting up a macro to run, saving us untold man-hours in going to each phone to do so. Review collected by and hosted on G2.com.