--- title: CDR Call Reporting for Cisco Reviews meta_title: 'CDR Call Reporting for Cisco Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how CDR Call Reporting for Cisco works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 84 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CDR Call Reporting for Cisco Reviews **Vendor:** Variphy **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.8/5.0 **Total Reviews:** 84 ## About CDR Call Reporting for Cisco Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services ## CDR Call Reporting for Cisco Reviews ### 1. Easy Navigation Between Widgets and Reports for Managing Daily Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about CDR Call Reporting for Cisco?** I’m able to navigate easily between the widgets and the reports, which gives me the data I need to manage the team’s daily workflow. **What do you dislike about CDR Call Reporting for Cisco?** It took me a little time to become competent with the reporting tools, and I did need assistance from their team at first. However, once I spent some time playing around with it, everything became a lot easier to use. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We weren’t able to generate a specific report with our previous reporting solution. This product made it possible for us to pull all the data we needed and get the report we were looking for. ### 2. User-Friendly and Essential, But Struggles with Heavy Reporting Loads **Rating:** 3.5/5.0 stars **Reviewed by:** Garrett M. | Unified Communications Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CDR Call Reporting for Cisco?** I appreciate how straightforward the service is to use, and I’ve noticed that our users depend on it quite a bit. **What do you dislike about CDR Call Reporting for Cisco?** We frequently have to restart our service because it often becomes unresponsive when several people attempt to run reports simultaneously. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** This tool assists our users in gauging how responsive their workers are and how effectively they function as a team. Additionally, it highlights areas that require improvement. ### 3. Variphy and the Ninja support team have been great! **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan T. | Sr. Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about CDR Call Reporting for Cisco?** CDR reporting for our CUCM environment has been a great tool to help streamline call accounting for our organization. It provides easy to read and interpret reports that our Human Resources and IT departments rely upon. Variphy's Ninja support team provides quick and reliable results to any request or issues that we run into. **What do you dislike about CDR Call Reporting for Cisco?** I haven't really ran into any downsides yet. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We can track how many calls are coming into each department and how those calls are handled by our agents. ### 4. Easy-to-Build Dashboards, But Needs More Widget Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about CDR Call Reporting for Cisco?** The dashboards are helpful for our supervisors and users. Dashboards are quick and easy to build and deploy. **What do you dislike about CDR Call Reporting for Cisco?** I would like to have more options when creating widgets on the dashboards. The UCCX system has additional options within their in system reporting that I would like to see in Variphy **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** We primarily use the system for supervisor and user dashboards. Loading up several widgets with useful each to view data. ### 5. Nice Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Digital Workspace Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about CDR Call Reporting for Cisco?** Ease of use. It's a simplified tool that is easy to use and setup. Setting up alerts and reports to automatically send is very handy too. Tool requires very little maintenance. Their customer support is always very responsive and helpful. **What do you dislike about CDR Call Reporting for Cisco?** The analytics break down for a calls could be a bit better. We also use Splunk Cisco CDR Reporting and it shows all call legs on the initial screen. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** It has always helped with call tracing research. The reporting helps our associates with Hunt Group activity. ### 6. Great Call Details, But Miss the Old Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CDR Call Reporting for Cisco?** Provides call detail needed for troubleshooting. **What do you dislike about CDR Call Reporting for Cisco?** Prefer the older interface to our recently upgraded version. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** When a call arrives and the path traversed to reach a user. Where the call ends or transfers helps to troubleshoot call discrepancies. ### 7. Variphy is easy to use, administer and upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Edmond G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about CDR Call Reporting for Cisco?** Variphy is easy to use, administer and upgrade. The filters take a little to get use to but once learned are easy to use. **What do you dislike about CDR Call Reporting for Cisco?** There is no ability to cluster 2 nodes.. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Provides valuable call info needed for legal disputes. Also, handles 911 notification. ### 8. Variphy has truly improved our insight into issues that would have normally flown under the radar. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about CDR Call Reporting for Cisco?** Variphy has dramatically expanded our troubleshooting toolkit and improved proficiency in the identification, troubleshooting, and resolution of issues. It truly goes above other tools that perform similar yet more simplistic functions and portrays an easy-to-read story of what's truly happening with calls. **What do you dislike about CDR Call Reporting for Cisco?** While the CDR functionality is truly oustanding, Variphy does struggle with providing additonal value beyond what's provided with a base Cisco VoIP deployment when it comes to Unity and CCX reporting. We'd love to be able to see more useful information for both of these as our usage of both continually expands. **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** A large majority of our issues that we've been able to troubleshoot with the CDR call reporting have been related to oddities in calls and how widespread these occurrences are. It was easy for us to take a single call and setup the necessary automated alerts which allowed for us to fully understand the circumstances causing these issues and the necessary changes for resolving them. ### 9. CDR Call Reporting Ease of Use **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn T. | VoIP & UC Technologist, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about CDR Call Reporting for Cisco?** The amount of customization you can do with the reports **What do you dislike about CDR Call Reporting for Cisco?** It's a bit overwhelming with the amount of stuff you can do, but it just takes practice to fine-tune your skills in the program **What problems is CDR Call Reporting for Cisco solving and how is that benefiting you?** Discovering calls that were dropping unexpectedly - [View CDR Call Reporting for Cisco pricing details and edition comparison](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews?filters%5Bnps_score%5D%5B%5D=4&open_modal_url=%2Fpt%2Fproducts%2Fcdr-call-reporting-for-cisco%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcdr-call-reporting-for-cisco%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D4%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+20%3A47%3A31+-0500&secure%5Bsession_id%5D=9b2adacf-484b-4929-ac22-581f3b7599ae&secure%5Btoken%5D=8dbcc26bd48df810556e1e871d664faf37797da8cc8b344a99e075f725a40c2a&format=llm_user) ## CDR Call Reporting for Cisco Integrations - [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) ## CDR Call Reporting for Cisco Features **Experience** - Telemetry Collection - Feedback **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring ## Top CDR Call Reporting for Cisco Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (331 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,041 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - 4.7/5.0 (1,740 reviews)