Easy to access customers and pull up information in a timely manner. Review collected by and hosted on G2.com.

Sometimes takes a little while to load, program is sometimes too large and loads info we don't need for our department. Review collected by and hosted on G2.com.

Easy to use and navigate. Adding notes to your receivables clients is great. Review collected by and hosted on G2.com.

Don't like the new format to send invoices thru e-mail. Too many steps. Review collected by and hosted on G2.com.

Integrates *most* of our day to day department needs. Connects, via a cloud solution, our two stores and a total of 6 buildings. End of year info cleaner for our accountant. Service and support group seems to be well-run and helpful. Most of the time same day resolutions. Review collected by and hosted on G2.com.

Just about everything else. No VPN. No remote access. Will not let outside companies integrate even after charging their extortion 3PA fees. If you are a vendor that tries to sell a product even remotely close to another CDK offering they make it tough on the vendor and the customer. Almost everything is an "upsell". Review collected by and hosted on G2.com.

The information for vehicle costs is updated and accurate Review collected by and hosted on G2.com.

Not at all intuitive for F&I applications Review collected by and hosted on G2.com.

The program is user friendly and easy hh Review collected by and hosted on G2.com.

Some screens don’t allow you to click gb Review collected by and hosted on G2.com.

Very easy to use, easy to teach someone new how to use program. Review collected by and hosted on G2.com.

Sometimes can be slow, very buggy at first. Review collected by and hosted on G2.com.

I like at is very customizable and easy to used. Review collected by and hosted on G2.com.

It's a bit dated and the system has lost leads before. Review collected by and hosted on G2.com.

The New CDK Service (service edge) application. It puts repair orders in "buckets" based on where it is at in the repair process (awaiting dispatch, awaiting parts est, pending approval, being inspected, awaiting review, awaiting repair and being repaired) You can approve repairs with a click of a button that relays the approval to the parts department and technician. You can also see the Multipoint on the screen any time. It eliminates a lot of back and forth when wondering where a car is at in the process Review collected by and hosted on G2.com.

CDK service is unpredictable at times. Sometimes it doesn't allow you to do simple tasks that are easy in the previous system. Glitchy Review collected by and hosted on G2.com.

The ability to keep all history purchases and service visits. Also, the ability to match a stock when it comes in to alert you a potential unit for a customer. Relatively easy to navigate and offers great options on report printing as well as its updating system. Review collected by and hosted on G2.com.

does not have texting feature for customers. Emailing needs to be revamped to allow more options in this digital era. Also, video or live video interactions with customers. Other fine tunements in certain controls for completing tasks.. Some options are overkill.. Review collected by and hosted on G2.com.

Entering AP/AR is very simple and easy to learn. I also like that we are able to use one system company wide for all aspects of the business. Review collected by and hosted on G2.com.

It is not always easy to find the pages I need to open if you don't have the page code. Review collected by and hosted on G2.com.