it works properly for what we need and rarely crashes or operates slowly. Review collected by and hosted on G2.com.

There is a lot I dislike about CDK drive and now that there are more approved vendors with our manufacturer I am looking to possibly move away from cdk. I dislike the prices they charge. The convoluted invoices with little explanation of what they are for. I dislike the proprietary printers that cost 10 times what a normal printer costs and the fact you have to buy paper from them at a large premium. I dislike how there is no representative to talk to, and the program needs an update. Also I need to purchase another program that aggregates data from CDK to generate web based financial reports. I don't know why CDK cannot do that in a simple way. Review collected by and hosted on G2.com.

The system is relatively easy to use and the help chat is convenient. Review collected by and hosted on G2.com.

Setting up a new user is a very long process. Review collected by and hosted on G2.com.

Once you learn it, quick and easy. Manages a large amount of data efficiently. Review collected by and hosted on G2.com.

It can be difficult to learn. You have to learn "where" the data you want is stored. Review collected by and hosted on G2.com.

CDK provides just about anything you can think of for our service department. Whatever we do not have, CDK offers that as well. Whatever your dealership needs, you can find it with CDK. Review collected by and hosted on G2.com.

The only real downside is any add-on will cost money. Nothing is really able to be added without a charge being involved. CDK is the best product I have found, so the money is worth it. Review collected by and hosted on G2.com.

The ability to go into multiple areas at one time and ease of accessing the program Review collected by and hosted on G2.com.

Time delay of exiting some areas , especially when system locks up Review collected by and hosted on G2.com.

I LIKE MOST FEATURES ON CDK THAT ALLOW ME TO COMPLETE MY WORK TASKS, WHICH INCLUDE BUT ARE NOT LIMITED TO CASHIERING, CREATING JOURNAL ENTRIES AND ADJUSTING ENTRIES FOR JOURNALS I MAKE MISTAKES ON. Review collected by and hosted on G2.com.

MY FRUSTRATIONS WITH CDK INVOLVE THE PROGRAM FREEZING UP AT TIMES WHEN I'M WORKING ON COMPLETING A TASK. THE PROGRAM CAN SEEN DULL AT TIMES AND CAN LOOK OUTDATED. Review collected by and hosted on G2.com.

I like that users can now be deleted rather than just disabled. Review collected by and hosted on G2.com.

I dislike the wait time to speak with some one, and the fact that you have to replicate all actions now with Simple ID. Review collected by and hosted on G2.com.

Super easy to navigate, and easy to find answers to questions through built in database when needed, super easy to learn if you're used to command code style dms systems! Review collected by and hosted on G2.com.

System goes down regularly once or twice a month for 15-20 minutes. Could use a touch up aesthetically. Review collected by and hosted on G2.com.

Ease of use, jumping between TABS, inventory management as well as the ir WAQ screen Review collected by and hosted on G2.com.

Expensive monthly bill and a little tough to get customer support Review collected by and hosted on G2.com.

LOTS OF REPORTS AND CUSTOMIZATION. THE SUPPORT STAFF IS VERY FRIENDLY. THERE ARE MULTIPLE WAYS TO NAVIGATE TO COMMON FUNCTIONS YOU MIGHT USE AS WELL AS CUSTOMIZE YOUR DESKTOP. Review collected by and hosted on G2.com.

The support staff is very friendly, and their hours of service are great, but the process of drilling down to the correct department for your concern is very cumbersome. I usually have to be transferred to the correct department after being connected initially. Review collected by and hosted on G2.com.