CDK Drive Reviews & Product Details

It's great for clocking in and reviewing deals. Everyone in our dealership uses it for something. F & I down to our detail department for clocking in. Review collected by and hosted on G2.com.

It's not very user-friendly. If you aren't proficient in the commands it's very hard to use. "DVC" Display Vehicle Cost, for example, took me a while to get use to . Review collected by and hosted on G2.com.

I cannot say many positive things about this company/product. It is cumbersome and inefficient. In addition to not being user friendly, it requires extra data entry when compared to Reynolds. I suppose the only positive thing that I can say about it would be that it is easy to print documents on the Laser printer as opposed to the impact printer. Other than that, it really sucks. Review collected by and hosted on G2.com.

The fact that forms cost money to be edited after the fact and that CDK doesn't automatically work with lenders when new forms are created baffles me. This company knows that when a new Lease Agreement or Retail Installment Agreement or Rebate disclosure is released that EVERY Franchise will need to update that document. The fact that there are so many errors when a form is added and that when the programming is off that they expect a dealership to pay also baffles me. Review collected by and hosted on G2.com.

I really just enjoy CDK. At my work we use it for larger car purchases. It makes using accounting systems more convenient so we don’t have to do it by hand. We also use it for Keeping customers information throughout all of our locations databases. Review collected by and hosted on G2.com.

The only thing I dislike is when I was first learning and using backspace isn’t an option. But I slowly learned how to navigate and I love it. Review collected by and hosted on G2.com.

I love that this program is so easy to use. It is very user-friendly. Easy to search and easy to access the vehicle information as well as the customer information. There are so many ways to search, easy to obtain all of the information you are looking for! I also like that it connects via DMS. It transfers important information to our CRM as well. Review collected by and hosted on G2.com.

I honestly have not many issues with this program, as of yet. Occasionally it freezes up and I have to close it and restart it completely. Review collected by and hosted on G2.com.

The features I like best about CDK Drive are as follows. First, CDK's comprehensive tool list enables one to complete an accurate job. CDK Drive has often-used tools in an easy to reach menu, including the rightmost sidebar. From this sidebar, one can access important information including how many old, open repair orders and special order requests. This enables one to keep a clean-running parts department and maintain my set of files so I don't have many things hanging in the system. Further, CDK Drive enables special tools customized by CDK's own people to meet our requirements regarding Ford -- as we are a Ford dealership. My particular job requires the utmost attention to detail, as Ford part numbers are used on a frequent basis. There is no getting around this fact: I must pay attention and be detailed. Therefore, CDK Drive's ability to incorporate a scanning device helps with accuracy. I do morning receiving. The old way is by hand and paper, and the new way is by using the scanning device. It makes the process go a little more slowly but ensures accurate posting. Some dealerships don't have their CDK system set up to do scan-posting. We do, and it is an invaluable tool to ensure not only accurate receiving but physical inventory. Review collected by and hosted on G2.com.

The least helpful aspect of CDK Drive revolves around reports. Quite frankly, I honestly don't know if CDK Drive allows me to run reports and such. Our dealership is divided into the main dealer and truck center. It would be nice to add some custom type of analysis so I can discern how frequently a specific part is sold and more importantly where. This helps with stocking parts. I understand CDK Drive has a reports feature, and I am unfamiliar with what you can do with it. The PDA feature doesn't seem as robust as it could be. Specifically, our previous software Auto/Mate allowed us to discern how frequently a part is sold and by whom. The layout was more user-friendly. PDA is more wooden. In fact, CDK Drive is quite wooden sometimes, but what else do you expect from dealership software? It needs to get the job done and this type of job requires thought. You don't need sometime too intuitive or else its possible accuracy could go down. In short, PDA functions are not what I would expect. Review collected by and hosted on G2.com.

I LOVE THE EASE OF CDK AND HOW SIMPLE IT IS. FROM CLOSING A DEAL TO POSTING AN ACCOUNTING JOURNAL IT IS SO EASY. Review collected by and hosted on G2.com.

ONE THING I DISLIKED ABOUT CDK WOULD BE THAT SOMETIMES IT WOULD CRASH SO SOME OF THE POSTINGS DIDNT POST AND WED HAD TO GO BACK IN AND RE-POST. Review collected by and hosted on G2.com.

What I like best is the simplicity of it to use. I also like that it gives you real time aging. Review collected by and hosted on G2.com.

The only thing I would like to see improved is a more specific date and time stamp for postings. Review collected by and hosted on G2.com.

That it stores the information of vendors used previously Review collected by and hosted on G2.com.

How easy it is to get stuck on the input screen Review collected by and hosted on G2.com.

I like that it’s very easy to find customers. It’s easy to input a client. Colourfuln and laid out well. Easy to navigate. Review collected by and hosted on G2.com.

Sometimes finicky. Sometimes emails or notifications don’t disappear even though you have selected to delete them. Review collected by and hosted on G2.com.

I enjoyed using "Lightspeed" by CDK Global. It was very easy to use and quite simple to learn. There is room for trial and error, and customer service is easily reachable, and helpful as well. Review collected by and hosted on G2.com.

I used Lightspeed during both my sales and shipping and receiving duties at work. I disliked the process of having to "unrecieve" if you've accidentally recieved something at the wrong price. Other than that, I generally have no complaints. Review collected by and hosted on G2.com.

It's a simple system to learn, which is helpful for both generations that arent hyper focused on technology, and those that are learning new skills on top of new systems. Review collected by and hosted on G2.com.

While sometimes it's nice to have 10 ways to do something, sometimes that makes it harder to explain to someone, because they will get different answers from everyone. It could be more streamlined. Review collected by and hosted on G2.com.

The custom reports and database were very helpfull Review collected by and hosted on G2.com.

Slow, can’t upload custom journals from excel Review collected by and hosted on G2.com.

I like that CDK has several features available to help operations Review collected by and hosted on G2.com.

It feels really outdated and sometimes causes more issues than it should. Review collected by and hosted on G2.com.

I like how easy CDK is to use and navigate through for my daily work duties. It is awesome to customize to the work that belongs to my current position and versatile when changing positions in my company. Review collected by and hosted on G2.com.

I dislike that sometimes it will freeze and not save my work. Although CDK is awesome and I do not have many bad things at all to say about the software itself. Review collected by and hosted on G2.com.

Easily integrated with other applications we work with Review collected by and hosted on G2.com.

The interface Seems a little out of date, old Review collected by and hosted on G2.com.

The tutorials and help button have made navigating the platform an easy experience. Review collected by and hosted on G2.com.

Sometimes, parts of a page (or the entire content) of a page will not load or be displayed. Review collected by and hosted on G2.com.

I love the entire UI. It is exceptionally easy to use, simplistic in nature, and just a great overall tool for the automotive industry. Review collected by and hosted on G2.com.

I dislike how many bugs constantly make themselves apparent. It takes a lot for me to grow impatient with a piece of software but this occurs whenever I need to do something, and the fact that it does not actively work all of the time is infuriating. Especially for the price point we pay. Review collected by and hosted on G2.com.

It is easy to use after repetition of use. After a while of training it is simple to navigate through the different functions. Review collected by and hosted on G2.com.

It is not laid out easily for new users coming in. It does not give good directions to new users on specific functions. Review collected by and hosted on G2.com.

It’s fast & reliable. Ease of use & can have multiple windows to operate within. Also, it’s great to track sales & very customizable Review collected by and hosted on G2.com.

Too many separate tabs when it could be streamlined closer to the old Reynolds & Reynolds Review collected by and hosted on G2.com.

The ability to use the software to complete every day tasks as a parts advisor. Syncing parts from our electronic catalog to inquire of, quote and sell parts to customers both wholesale and counter alike. Review collected by and hosted on G2.com.

The constant errors that one experiences day to day. Having to restart the program on a daily basis due to errors that occur. Function tabs do not work most of the time. Review collected by and hosted on G2.com.

I like that it works and functions as it should Review collected by and hosted on G2.com.

I dislike the long wait times on hold when trying to get support. Also the menu when trying to get through on the phone is way too big. Too many products. The support itself takes too long and doesn't get completed. Review collected by and hosted on G2.com.

Is it easy to locate customer information and past repair orders Review collected by and hosted on G2.com.

I dislike how I am using the program and it freezes up Review collected by and hosted on G2.com.

Our dealership uses this software for almost everything important. From stocking in vehicles to accounting to keeping track of time. Review collected by and hosted on G2.com.

It looks a little outdated but still good to use Review collected by and hosted on G2.com.

Ease of writing up simple service. I can knock out simple things such as oil changes in a total of minutes, start to close. Review collected by and hosted on G2.com.

Tends to be complicated. Requires a lot of coding and memorization, while having 100 different Op-Codes for the same operation. Review collected by and hosted on G2.com.