Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Best CRM Available "
5/5
What do you like best about CDK CRM?

ELEAD1ONE has plenty of good parts. First and foremost is the ease of use and second would be the reporting Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

There isn’t anything that I’m not satisfied with Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Elead CRM"
3/5
What do you like best about CDK CRM?

The text messaging feature is easy to use. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Nearly everything else. The system makes split deals hard to follow up on by the BDC agent since only one person can be an active (primary) agent at a time unless they are given special permissions to add events or "to do's" on top of the assigned agent. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Sales Manager"
4.5/5
What do you like best about CDK CRM?

Ease of use. You can easily navigate through the screens, view real time desking information. Use prospects tool for wanted lists Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Reporting is lacking. Cannot narrow down in a concise report sales by rep by source and subsource Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"When the program is running it is wonderful!"
2.5/5
What do you like best about CDK CRM?

The variations between service/sales and tools Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

how often this program crashes or temporally is down in service. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Automotive Focused CRM that leaves much to be desired"
1.5/5
What do you like best about CDK CRM?

There are a limited amount of automotive-focused CRMs available. We moved to ELead from Reynolds & Reynolds because we are able to do more in one place but the functionality is still lacking. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

The support team is not very helpful. They almost always have to escalate issues to someone higher up and it can take several days to have it resolved. Formatting and sending email blasts is also very complicated and not intuitive at all. They also do not integrate easily with other platforms. Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Great organizer"
4/5
What do you like best about CDK CRM?

Easily lets me keep up with clients and stay in touch Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Not able to really sort people into groups Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Easy to use and the technical support team is awesome"
5/5
What do you like best about CDK CRM?

The ease of use of the product. It is very simple and self explanatory. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Everything is great! I don't have any complaints. Review collected by and hosted on G2.com.