The CRM itself is incredibly powerful and user-friendly but where this platform truly shines is with the team that built and manages it. The ELeads support team have proven themselves time and time again to be a relevant resource for equipping your team with best practices. As the platform continues to evolve its capabilities as they adapt to the demands of the ever-progressing automotive industry, they’re happy to walk-through new integrations and tools that are usually added to your suite of products free of charge. Our dealerships have experienced trackable growth in lead quality without having to spend the extra cash on fishing for more leads from 3rd party vendors. Over the past 3 years of being with Eleads, we have cut our lead costs by over 50%! This means everything in an industry where eCommerce is the leading source for providing our revenue streams. We highly recommend giving ELeads a chance to earn your business, you will not regret taking this step forward in increasing your quality of services. Review collected by and hosted on G2.com.

I wish they would come visit more than once a quarter with those delicious cookies! Review collected by and hosted on G2.com.

This company values their clients. They are constantly changing and upgrading to make the CRM faster and more efficient for its users. The entire staff will get together to work on something if you need help or a way to do things differently. I like that when I want to make a change to my workflow or follow up they make it as easy as a conversation. I've had 2 reps with this company and with the switch because one was promoted it was smooth and easy stepped in right where we left off! Review collected by and hosted on G2.com.

The mobile app works for on the road but is not as efficient as I would like it to be. I work round the clock for the internet department and adding inventory selections is difficult through the app, but that is my only complaint! Review collected by and hosted on G2.com.

The soft ware offers a lot of customization which is vital in the Automotive industry to achieve any advantage. The tool is easy to navigate and they create relationships with their Dealers rather than software as a solution. Review collected by and hosted on G2.com.

The reporting is not self defining and can be perceptually inaccurate in some cases. Review collected by and hosted on G2.com.

I love how we are able to use the system to keep track of daily tasks, and be able to keep track of everybody we meet and being able to use it as my personal secretary. Review collected by and hosted on G2.com.

I dislike some of the auto functions, but this is easily fixable with editing options. One of the things I dislike is the text messaging app it doesn't work very often. Review collected by and hosted on G2.com.

Love the Interactive and User-friendly interface! Formatting all makes sense and it allows for remote access too! Review collected by and hosted on G2.com.

The graphics are dated and I am not convinced that it is as integrated with other Automotive platforms as it could be. Review collected by and hosted on G2.com.

I like the history that comes with each prospect so we can see where we left off at any point in the process. Review collected by and hosted on G2.com.

I have yet to figure out how there are so many orphan customers that have a salesperson that is still active. I have gotten conflicting info that they go to orphan status such as if not contacted by a salesperson within the last 3 or 6 months. Yet we have some customers that have a salesperson from years ago and no contacts have been made and yet they are still the active salesperson?. Review collected by and hosted on G2.com.

It’s like a personal assistant. As long as I keep up with what I need it does the work for me Review collected by and hosted on G2.com.

Sometimes customer service can’t resolve an issue. They offer a call back and don’t follow up Review collected by and hosted on G2.com.

I dont like it much but it still really does the job. Review collected by and hosted on G2.com.

I dislike that customers round Robin to everyone Review collected by and hosted on G2.com.

Ability to have my leads with me 24/7. Ability to know clients have contacted me back Review collected by and hosted on G2.com.

App crashes are inconvenient. Problem seems to have improved greatly. Review collected by and hosted on G2.com.

Cell phone integration is great. Keeps me on top of my customer leads and responses. Review collected by and hosted on G2.com.

Subpar programming. Sending photos through text is miserable and not effective. Review collected by and hosted on G2.com.