ZD

Zachary D.

Student

Automotive

Mid-Market (51-1000 emp.)

10/4/2019

"Elead delivers but is it up to par"

3.5/5

What do you like best about CDK CRM?

The ability to multitask and the interface is modern and updated. You can pull reports to view all sales tasks for the day, month Nd year. You can use the mobike app to stay updated at all times. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

The BDC section of elead Ruin your leads. The debt follow protocol and get paid for setting up false appointments that are unqualified or not interested. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/21/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Team E Lead"

3/5

What do you like best about CDK CRM?

Its simple to use and consistent. It makes it super simple to communicate with customers Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

It exits out my emails and my profiles for no reason Review collected by and hosted on G2.com.

Recommendations to others considering CDK CRM:

I have heard it is cheaper and is a good software for business Review collected by and hosted on G2.com.

What problems is CDK CRM solving and how is that benefiting you?

Just to use one profile at a time, and to just continue learning it more. I realize that it makes it easier to communicate with customers hassle free. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

9/6/2019

"Not what it used to be "

2/5

What do you like best about CDK CRM?

Reports are helpful to keep your staff on track Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Tech support is sluggish. Constantly having issues with alerts and making changes seems to take ages. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/5/2019

"Very great experience!"

4.5/5

What do you like best about CDK CRM?

ELeads is so customization when it comes to your business! Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

The only issues I have ever had is that they have spells where the page shuts down. But they are very quick to have it running properly again. Review collected by and hosted on G2.com.

Recommendations to others considering CDK CRM:

I would suggest to use them over any other CRM. User friendly and good for businesses that are looking to have custom controls throughout the software. So overall ease of use and customization are what I like the most. They are headed in the right direction and are improving there product more and more everyday. Keep it up! Review collected by and hosted on G2.com.

What problems is CDK CRM solving and how is that benefiting you?

The CRM is the best one I have ever worked with in the auto industry. Review collected by and hosted on G2.com.

EM

Ed M.

internet sales manager

Retail

Mid-Market (51-1000 emp.)

3/21/2019

"industry leading crm software"

5/5

What do you like best about CDK CRM?

able to maintain constant communication with customers through e mails, calls and text Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

you have to wait for a reply form the customer to continue to text, no response you can not send a follow up text. I understand we can not text if the respond stop but if no response no way to further follow up Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

6/26/2019

"Nice to use, puts all customers in one program. "

4/5

What do you like best about CDK CRM?

Puts all customers in one program, makes it easy to manage Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

It looks really ugly. It can also be fairly difficult to get used to. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/8/2019

"Slow but useful"

3.5/5

What do you like best about CDK CRM?

Ability to pull up customers quickly and view all their records Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Very slow at times, downtime is a real issue. Review collected by and hosted on G2.com.

KR

Katy R.

Program Director

Education Management

Enterprise (> 1000 emp.)

4/25/2019

"Customer Tracking"

4/5

What do you like best about CDK CRM?

Ease of use as well as personalization within the program. The program is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Sometimes the autofill categories and follow up actions auto-populate incorrectly. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/26/2019

"Great crm "

5/5

What do you like best about CDK CRM?

We used to use an older outdated crm and now we use ELEAD1ONE which after using for a while and getting used to it it’s great. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Nothing at this moment everything is great it’s a great system Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Enterprise (> 1000 emp.)

6/7/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to use "

4/5

What do you like best about CDK CRM?

It has everything within one website. It’s not overly complicated. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

That you need to get permission to text customers on the website. Review collected by and hosted on G2.com.