--- title: CCC ONE Reviews meta_title: 'CCC ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how CCC ONE works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # CCC ONE Reviews **Vendor:** CCC Intelligent Solutions **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About CCC ONE Repair management that just works. With CCC ONE, you can drive shop productivity and repair quality with an all-in-one solution. ## CCC ONE Reviews ### 1. Takes a little getting used to **Rating:** 4.0/5.0 stars **Reviewed by:** Kenyae W. | Customer service agent , Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2019 **What do you like best about CCC ONE?** I love the sorting system in ccc one. I find it easy to separate assignments we receive from various insurance company’s. Also the ease of being able to receive repair information from each shop the company works with. **What do you dislike about CCC ONE?** The appointment calendar is slightly difficult to use and to teach how to use. **What problems is CCC ONE solving and how is that benefiting you?** Being able to determine the customers repair status is one of the benefits I got from this platform ### 2. Not the best but pretty close. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about CCC ONE?** Fairly easy to use, clean and modern UI, accurate pricing from OEMs and LKQ. Being able to open multiple claims at once. **What do you dislike about CCC ONE?** It's very buggy and slow at times. Needs to have better responsiveness and animations. Make it easier to delete messages instead of having to go one at a time. Make better diagrams then the ones that exists Mitchell offers in my opinion better diagrams and better information. Make it more aware of what features a vehicle might have instead of having to manually select them sometimes. Remove the 5 window cap on claims that can be opened. **Recommendations to others considering CCC ONE:** Try Mitchell much more simple to use and gets estimating done quicker. **What problems is CCC ONE solving and how is that benefiting you?** Only problem it solves is being able to work with certain insurances that use this for estimating. ### 3. User-friendly design and reporting, can lag a little bit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about CCC ONE?** The technology is incredibly easy to learn and use. It has made communicating with body shops, vendors, and insurance companies much more straightforward, eliminating the need for many emails, and I could see it replacing the need for a separate content mgmt system for a smaller company. The reporting is incredibly detailed and easy to navigate. The estimates and valuations are much easier to read than competitors like Mitchell. **What do you dislike about CCC ONE?** It can be kind of slow to get information. It can take a few days to get a valuation report back and it can take way longer than it should to see photos that have just been uploaded by shops or pull estimates. I am not sure if it's a firewall issue or buggy, but it could be much faster. **What problems is CCC ONE solving and how is that benefiting you?** Even if it's slow, it's nice to have a semi-universal system for communication between all of the different parties we deal with so we're not getting status-check calls constantly and it's cleaned up a lot of communication errors across the board. ## CCC ONE Discussions - [What is CCC Intelligent Solutions used for?](https://www.g2.com/discussions/what-is-ccc-intelligent-solutions-used-for) - [View CCC ONE pricing details and edition comparison](https://www.g2.com/products/ccc-one/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A31%3A22+-0500&secure%5Bsession_id%5D=c30845b0-8f32-432f-868e-1b469aa0f9ac&secure%5Btoken%5D=e7a9acc91f9c8d6fd873e3b0a92f7dd36728fc5d72d2641f2d97c9ce9fcf53ca&format=llm_user) ## CCC ONE Integrations - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) ## CCC ONE Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top CCC ONE Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (746 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (489 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)