--- title: Caya Reviews meta\_title: 'Caya Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how Caya works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Caya Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Caya but has limited features. Are you part of the Caya team? [Upgrade your plan](https://my.g2.com/caya/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The Caya Document Automation Suite enables companies to automate their document processes end-to-end, from capturing and routing documents to providing and forwarding structured data. It consists of three powerful features that cover the entire document lifecycle: Post Scan: Digitises physical mail, automatically classifies documents and forwards them to the right folder. Document Automations: Sorts and routes documents to the right person, team or integrated software. Document Extractions: Uses AI to extract relevant data and deliver structured outputs ready for ERP, CRM and other systems. Caya is GDPR compliant, ISO 27001 certified, and DORA compliant, ensuring data protection and operational resilience. The platform offers full control with role- and rights-based access management, supports multi-tenant and multi-location setups and allows remote access via the Caya Mobile App. Users can also leverage a comprehensive PDF toolbox to edit, organise, and process documents efficiently. * * * Seller [Caya](https://www.g2.com/sellers/caya) Discussions [Caya Community](https://www.g2.com/products/caya/discuss) Languages Supported German, English Overview by Caya Show More ## Pricing Pricing provided by Caya. ### Essentials Starting at €9.99 Per Month ### Standard Starting at €24.99 Per Month [ View More Pricing Information ](https://www.g2.com/products/caya/pricing) ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nintex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ View All Alternatives ](https://www.g2.com/products/caya/competitors/alternatives) ## User Insights Average based on 18 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Markus H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Markus H.") MH Markus H. Unternehmensinhaber Small-Business (50 or fewer emp.) 1/21/2023 "Best document management solution" 5/5 What do you like best about Caya? First, Caya is a mail scanning service - mail is forwarded to a scanning center via forwarding order, opened and scanned there, and made available digitally via a web interface. In addition, documents can be uploaded to Caya via various interfaces and integrations - for example, I have stored the mail address of my Caya in Scanner, so that documents are scanned directly to Caya. Review collected by and hosted on G2.com. What do you dislike about Caya? Mail forwarding occasionally doesn't work out, though that's probably more of a problem with the post office and not Caya. The workflows (for automatisms in document processing) have been missing a delete button since the beginning, so that workflows can be changed, but not deleted (and if you want to completely redesign a workflow, you have to delete it first). Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? Thanks to Caya, I get my mail even if I can't get to the office mailbox for a long time (Especially important during COVID time). My documents are filed GODB compliant (a regulation of the German tax authorities). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hans-Henning G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans-Henning G.") HG Hans-Henning G. European Financial Advisor Small-Business (50 or fewer emp.) 1/20/2023 "CAYA best service 2022" 5/5 What do you like best about Caya? Whenever I receive mail, I get a notification. By email but also on the mobile phone. I especially appreciate this because I spend a long time abroad each year or travel to different regions of the world. Review collected by and hosted on G2.com. What do you dislike about Caya? The only thing that could be a disadvantage is that you have to pay for Caya. 😉 But at the same time, it is so affordable that anyone with their own business can afford it. Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? I am no longer tied to one place to handle my mail. I can do this anywhere in the world - this is what I have always wished for in the past! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Prof. Dr. Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prof. Dr. Mike S.") PS Prof. Dr. Mike S. Professor Small-Business (50 or fewer emp.) 11/24/2022 "Caya makes (business) life easier" 5/5 What do you like best about Caya? We switched to Caya because we often work remotely. The service is decently priced and the data processing tools are just great. From direct marking and editing of the scanned PDFs to forwarding and good archiving as well as sending the originals, everything works flawlessly. We have often recommended CAYA to our acquaintances! Review collected by and hosted on G2.com. What do you dislike about Caya? Unfortunately, the direct payment function for invoices does not work for us. The connection to the bank breaks. And the mail delivery is delayed by almost 1 week, please scan faster... Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? It is possible to work more stress-free, since the walk to the mailbox is eliminated. In addition, you have all the documents in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Sascha B. Managing director Small-Business (50 or fewer emp.) 7/21/2022 "For us one of the best mail services" 4.5/5 What do you like best about Caya? In the past it took us lot of time to receive, open and scan our documents. Since we use CAYA they do it for us. All documents are sent in a short time to our email and even OCR likely. You can use subfolders to sort them an automatical sending by email. If you receive bills, you can pay them easyly direct by caya. You decide that kind of documents you want to receive original and which can be destroyed. Review collected by and hosted on G2.com. What do you dislike about Caya? Unfortunately sometimes it takes a bit more time than the normal post receiving documents and letters. If you receive letters with goods, you will only get a photo by caya from the content and have to receive by package. The title of the documents you receive are sometimes not correct. Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? First of all: TIME, TIME, TIME. One of our employes was been taking about two or three hours a day just with scanning documents and letters. For now: nothing. Often we work from foreign countries and neverless we receive our letters online. So nobody minds that we´re not in our office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christian W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian W.") CW Christian W. Owner Small-Business (50 or fewer emp.) 2/27/2023 "Caya User Experience" 4.5/5 What do you like best about Caya? Scan service for physical mail. Worldwide access to the scans. Automated Workflows. Review collected by and hosted on G2.com. What do you dislike about Caya? The Abo with workflows is rarther expensive. But you need the workflows, otherwise caya is a dumb service. Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? scan mail, automated processing of the documents, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW Andreas W. ICT Consultant Small-Business (50 or fewer emp.) 6/7/2022 "Smart solution for people who have more important things to do than empty the mailbox :-)" 5/5 What do you like best about Caya? All mail arrives digitally, no scan job, no filing.... everything in one place. The mail then comes after a few weeks in the original... and only those that you really need, the rest is sorted out immediately by CAYA. This is really CLASS!!! Review collected by and hosted on G2.com. What do you dislike about Caya? From time to time the forwarding to CAYA is not executed correctly by Deutsche Post. Here CAYA can not help, but helps directly by means of your first-class support, so that the post office does its job again. With alternative postal service providers, you unfortunately have to take care of the forwarding request yourself. Review collected by and hosted on G2.com. Recommendations to others considering Caya: CAYA has greatly simplified the way I work with mail and I can't imagine working without it. Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? If you travel a lot and want to have your mail with you promptly, you can't avoid a solution like CAYA or you have a reliable TEAM... but this also costs time and money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Stefan B. Self-employed - Consultant Small-Business (50 or fewer emp.) 11/27/2022 "Perfect Solution to get all my post digital" 5/5 What do you like best about Caya? All my mail is made available to me in digitized form, enabling me to manage my documents from anywhere in the world. Review collected by and hosted on G2.com. What do you dislike about Caya? Caya has only Support via Email, which takes much longer in case of an issue and the requested mail in physical form sometimes takes a very long time. Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? It helps in managing your own mail so that you no longer miss any deadlines and it doesn't matter where you are. It helps in ordering documents and speeding up payments directly through the system. I can also have mail deleted directly if I don't need it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Thorsten G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thorsten G.") TG Thorsten G. Unternehmensinhaber Small-Business (50 or fewer emp.) 6/20/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "At the moment the best Postscanservice in germany" 5/5 What do you like best about Caya? The modern interface of the software and the possibility to save paper on site, but to archive all files cleanly and transparently and to store them in a data protection compliant manner. Review collected by and hosted on G2.com. What do you dislike about Caya? The nevertheless very high prices should one nevertheless a letter in the original to be sent have The app for IOS which in my opinion is not so well implemented I always use the web interface Review collected by and hosted on G2.com. Recommendations to others considering Caya: There is no reason to wait the future time savings alone justify the purchase Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? Much less paper in the office, all mail available from anywhere in the world which is a huge time saver, sharing the account with my office so everyone has access to the mail at the same time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Richard K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard K.") RK Richard K. Geschäftsführer Small-Business (50 or fewer emp.) 11/22/2022 "Cay allows me to manage my travels without loss of letter correspondence" 4/5 What do you like best about Caya? I prefer the cloud-based service and also the reliability of the service and the user-interface Review collected by and hosted on G2.com. What do you dislike about Caya? I don’t like the parts outside of Caya, I don’t know which letter will be forwarded and which one will be returned Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? I organize my trips abroad Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L.") ML Michael L. Managing Director Small-Business (50 or fewer emp.) 6/3/2022 "Perfect service to convert analogue mail into digital process" 4.5/5 What do you like best about Caya? Mainly that the service does what it says it is going to do. Very easily integrated by using their address and post box as new address. They open, scan and upload the docs for further processing by you, the customer. Review collected by and hosted on G2.com. What do you dislike about Caya? Unfortunately, some functions are triggered by a klick other by mouse over. That can be a bit annoying or needs some getting used to. At the end of the day not a big deal. Review collected by and hosted on G2.com. Recommendations to others considering Caya: use it, it is saving you time and money Review collected by and hosted on G2.com. What problems is Caya solving and how is that benefiting you? With caya you are getting rid of opening and scanning regular mail because they are doing it for you. As a result, I am saving time for these actions making time for more productive things. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Caya? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Caya ](https://www.g2.com/products/caya/discussions/new) GU Guest User What is CAYA used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-caya-used-for) [ View all Discussions ](https://www.g2.com/products/caya/discuss) ## Pricing Options Pricing provided by Caya. ### Essentials Starting at €9.99 Per Month ### Standard Starting at €24.99 Per Month ### Professional Starting at €79.99 Per Month [ View More Pricing Information ](https://www.g2.com/products/caya/pricing) ##### Categories on G2 [Intelligent Document Processing (IDP)](https://www.g2.com/categories/intelligent-document-processing-idp)[Document Scanning](https://www.g2.com/categories/document-scanning) ##### Explore More [Which all-in-one sales gamification and incentive tracking software works best for a distributed sales team that is spread across multiple offices and time zones?](https://www.g2.com/discussions/sales-gamification-which-all-in-one-sales-gamification-and-incentive-tracking-software-works-best-for-a-distributed-sale)[Top desk booking platforms for large corporate offices](https://www.g2.com/discussions/what-are-the-top-desk-booking-platforms-for-large-corporate-offices)[What platform provides detailed incident investigation reports?](https://www.g2.com/discussions/what-platform-provides-detailed-incident-investigation-reports) [Zuora vs Salesforce Revenue Cloud for a scale-up SaaS company deciding which platform to standardize on for subscription billing and revenue operations?](https://www.g2.com/discussions/zuora-vs-salesforce-revenue-cloud-for-a-scale-up-saas-company-deciding-which-platform-to-standardize-on-for-subscription-billing-and-revenue-operations)[What application release orchestration tools work best for a software team managing complex multi-service deployments where dependencies between services make manual releases error-prone?](https://www.g2.com/discussions/what-application-release-orchestration-tools-work-best-for-a-software-team-managing-complex-multi-service-deployments-where-dependencies-between-services-make-manual-releases-error-prone)[Pros and Cons Details](https://www.g2.com/products/caya/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)