Edit

JA

Javier A.

Audio Visual Specialist

Small-Business (50 or fewer emp.)

12/14/2023

"Really good Customer Service experience"

5/5

What do you like best about Castr?

I was trying Castr.io for some upcoming projects and I got really surprised with their software, the usability and all the options that offers this service. Also, I want to thank the customer service, because has been really useful and it helps me out to make the test I was planning to do. Review collected by and hosted on G2.com.

What do you dislike about Castr?

So far, I haven't found anything I don't like. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for your kind words! We're glad to hear that our software and customer service have met your expectations. We look forward to supporting you with your upcoming projects.

TB

tania b.

Office Manager

Small-Business (50 or fewer emp.)

10/27/2023

"Wonderful"

4/5

What do you like best about Castr?

I have been using Castr for years now. We use it almost every day for our livesteamings

I enjoy for it is easy to use

great customer service Review collected by and hosted on G2.com.

What do you dislike about Castr?

Can't use it for instagram

I wish to had more videos learning on how to use some of the features Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for your positive feedback! We're glad to hear that you find Castr easy to use and that you appreciate our customer service.

We have enabled the option to stream to Instagram in the new update; please feel free to test it out.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/21/2024

"Easy Multi-Streaming Solution"

4/5

What do you like best about Castr?

Easy to implement multi-platform for church services Review collected by and hosted on G2.com.

What do you dislike about Castr?

No downsides as of the writing of this review Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

We're glad to hear that Castr has been an easy and effective solution for your church services! Thank you for sharing your positive experience with us.

MB

Marcos B.

Small-Business (50 or fewer emp.)

9/16/2023

""My experience with Castr.io: Fast, Easy, and Convenient!""

5/5

What do you like best about Castr?

"I love the way they constantly evolve the platform, always doing their best for their users, and everything is comfortable and easy to use." Review collected by and hosted on G2.com.

What do you dislike about Castr?

One improvement point: Customer service should have a higher level of product knowledge. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for your feedback! We're always striving to enhance our customer service and improve our product knowledge to better assist our users.

JG

Justin G.

Small-Business (50 or fewer emp.)

5/1/2023

"It Just Works"

5/5

What do you like best about Castr?

We have been using Castr for the last three years now and have been impressed by its reliability and consistency for such an affordable system. Once or twice, I have needed help with something and found the customer service responsive and professional. I have recommended Castr to many colleagues and would do so again. Review collected by and hosted on G2.com.

What do you dislike about Castr?

We have not found anything to dislike about Castr. Review collected by and hosted on G2.com.

What problems is Castr solving and how is that benefiting you?

Our church did not have the available bandwidth to stream to Facebook and YouTube simultaneously. Castr made it easy, as well as providing a simple way to stream directly to a widget on our website. It does not require ongoing configuration and so it is invisible to our user running the stream. They just turn OBS on and almost immediately, YouTube and Facebook begin receiving data. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for your positive feedback! We're glad to hear that you've had a reliable and consistent experience with Castr, and that our customer service has been helpful. We appreciate your recommendation and look forward to continuing to support your streaming needs.

JH

Justin H.

Technical Support Specialist

Small-Business (50 or fewer emp.)

3/15/2023

"Great Product, Service, and Support without a High-End Price"

4/5

What do you like best about Castr?

I found Castr very easy to use to accomplish *almost* everything I really wanted to do. The things I needed that it did not support "out of the box" could have been mostly built "around" it using other systems with a Castr player embedded, though.

Customer Service was always very polite, and while they didn't necessarily always have the right answers right away, they always endeavored to find me the information I needed. Review collected by and hosted on G2.com.

What do you dislike about Castr?

As with anything, I think you get what you pay for. Castr has a lower price point than many similar services with similar feature sets, but it's also missing some thing that I would consider to be "basic" functionality – e.g., when it comes to using a paywall, there is no way to manage user sign-ups. Anyone who wants to sign up, can, and you have no ability to either deny/refund them or just later remove them without creating an entirely new "stream" in the account every time – which necessitates changing either your access URL or player embed, so really, if you want to be able to use this, you need to "bring your own CMS" and just embed Castr into that with your own access management. Review collected by and hosted on G2.com.

What problems is Castr solving and how is that benefiting you?

Castr allowed us to stream reasonably high-quality video content and make it easy for end-users to access and view that content on a web page with an embedded player and the ability to add password protection. The page with the embedded player (as provided by Castr; I did not make/host my own web page) was widely compatible across many browsers/devices and even SmartTVs. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for sharing your experience with Castr. We're pleased to hear that you found our service beneficial for streaming video content. Your feedback on the functionality is valuable to us, and we will strive to make necessary improvements.

JJ

Jolin J.

Small-Business (50 or fewer emp.)

3/14/2023

"The "All in One" Streaming Solution"

5/5

What do you like best about Castr?

We are using the all-in-one stream plan. All the features part of this plan solves the multiple needs of our in house streaming platform. Castr gives us the ability to manage our own server and bandwidth. Their customer service well deserves 10/10! Review collected by and hosted on G2.com.

What do you dislike about Castr?

At the moment, there are no issues. Their support line is always available when something does come up. Review collected by and hosted on G2.com.

What problems is Castr solving and how is that benefiting you?

Castr solves multiple problems for us as a 24hr radio streaming platform;

1. Management of our own server: Before Castr we tried using social media platforms such as YouTube and Facebook for streaming, but due to music copyright issues (despite various disputes as a licensed radio station), there were constant interruptions to our streaming. Castr has given us the power to control our server interruption free.

2. The All-in-one stream platform gives us the ability to stream special interviews to various social media platforms simultaneously when necessary

3. The stream schedule feature gives our team the ability to work ahead and the confidence that streams will go live on time. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

We appreciate your kind words about our all-in-one stream plan and customer service. It's great to hear that Castr is helping you manage your server and bandwidth effectively. We're committed to providing continuous support, so feel free to contact us anytime.

NO

Nicholas O.

ICT Consultant

Small-Business (50 or fewer emp.)

6/2/2023

"Always Ready to start distributing our Streams"

5/5

What do you like best about Castr?

Th cost of Castr puts it into a league of it's own. Pay for for you need or add on extra features as your stream grows. Review collected by and hosted on G2.com.

What do you dislike about Castr?

I've been using Castr for about three years - It would be nice it there could be a product in between the cheaper package and the higher-end packages - Because realistically, if I only need the service for 1 day a week - I can't justify the jump in pricing. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

Thank you for being a loyal customer for three years. We understand your feedback about the pricing structure, and we'll explore options for a more tailored package that suits your specific streaming needs.

AB

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

10/19/2023

"Perfect service"

5/5

What do you like best about Castr?

I like their deidcated support which helps resolve all issues within a minutes.

Platform itself is really easy to use and implement.

With recent update they've brought some really interesting functions.

Definitelly worth to look into it if you are looking to start streaming or streaming already. Review collected by and hosted on G2.com.

What do you dislike about Castr?

There is nothing to type here, using castr for some time already and I am happy with them since the start. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

We're delighted to hear that you are satisfied with our dedicated support and the ease of use of our platform. We appreciate your support and look forward to continuing to meet your streaming needs.

AL

Adam L.

Small-Business (50 or fewer emp.)

3/19/2023

"Perfect for our church, and wonderful customer support."

5/5

What do you like best about Castr?

We have had flawless service for streaming to our Facebook and Youtube channels. The ability to easily update the metadata for the title and description for each stream is a huge deal. We've had a couple of questions come up, and the chat with support has been super fast and quickly resolved my lack of knowledge. Review collected by and hosted on G2.com.

What do you dislike about Castr?

The UI for changing the metadata is not super intuitive, but works perfectly once I figured it out. I don't think this is a dislike so much as a flaw in my own understanding. Review collected by and hosted on G2.com.

Response from Gokul Ramkumar of Castr

edit

We're delighted to hear that Castr has been a valuable solution for your church's streaming needs and that you've found our customer support to be super fast and helpful. We appreciate your feedback and are committed to continuously improving our platform and support services.