The ability to remind clients of their appointments without us having to do anything. Review collected by and hosted on G2.com.

Hard to use for some clients. Could be more user friendly. Review collected by and hosted on G2.com.

The Case Status application is very intuitive and easy to use. Review collected by and hosted on G2.com.

It is difficult to follow up on customers when there is no notification available for messages. Review collected by and hosted on G2.com.

Support team and tech are alaways open to solve any issue Review collected by and hosted on G2.com.

I don't have any feedback on this, everything is good os far Review collected by and hosted on G2.com.

I like the ability to have a great deal of preset messages and to be able to translate natively (without copy/paste into Google Translate) Review collected by and hosted on G2.com.

Integration with Smart Advocate could be better. Review collected by and hosted on G2.com.

I can text with the client seamlessly and get instant feedback. Also great for increasing Google reviews! Review collected by and hosted on G2.com.

I have yet to discovery anything I dislike Review collected by and hosted on G2.com.

It helps me communicate with clients via texts without using my personal cell phone Review collected by and hosted on G2.com.

Sometimes the automated updates sound a little too impersonal to the client Review collected by and hosted on G2.com.

Real time updates, with easy-to-use methods of communications for clients. Review collected by and hosted on G2.com.

No phone app to allow access after hours Review collected by and hosted on G2.com.

Being able to communicate with clients quickly and obtain documents. Review collected by and hosted on G2.com.

Not being able to export all documents at one time. Review collected by and hosted on G2.com.

Customizable, great customer service and quality communication. The software is integrated with our case management software and is very easy to use and train users on. Review collected by and hosted on G2.com.

I don't have anything to dislike, I wish we started using this software earlier. Review collected by and hosted on G2.com.

I like how we can automatically send updates to the client once a case phase changes. This helps keep the clients updated about their case. Review collected by and hosted on G2.com.

Some clients prefer to not use this form of communication. Review collected by and hosted on G2.com.