Case Status offers a convenient way for clients to access information regarding their case. A tool that is especially helpful for the clients is the case tracker. It allows them to see how their case is doing. Additionally, the communication tools in app format is a convenient way for clients to to reach out to the legal team in a way that is convenient for them; rather than having to call the firm for an update, they can just message us through the app. I also enjoy the integration with SmartAdvocate where clients can upload documents and it loads directly into their case. Review collected by and hosted on G2.com.

Though I understand the need and the premise of the ratings system, I do feel that clients are asked too frequently to rate the firm. They are often asked to provide a rating before we have even spoken with them over the phone for introductions. I believe it is asked too frequently. Review collected by and hosted on G2.com.

Case status has allowed us to connect with our clients in ways we never have been able to before. No longer are we only forced into either email communication or lengthy phone calls that take time away from not only the clients days but time our staff could be productive. Clients can now reach out to us, day and night, and review their case, what stages they are in, ask questions, upload documents, and provide feedback to our staff on a stage-by-stage basis.

Kyle, our implementation manager, was also fantastic and allowed for a smooth transition into this platform. He also made sure that it integrated seamlessly into our current workflow and our case management system. Review collected by and hosted on G2.com.

I dislike nothing! I do not think it is possible to dislike Case Status. Even if there ever is an issue, someone is always available to help and resolve problems immediately. Review collected by and hosted on G2.com.

it streamlines our workflow nicely and was an easy application for our staff to learn. We like the ability to communicate with our clients electronically. Review collected by and hosted on G2.com.

I dont like the fee structure; our costs actually increase in time as opposed to decrease. This is unusual and is not favorable. Review collected by and hosted on G2.com.

Easy for clients to communicate with the entire team, and since the entire team can see all the messages, there is less back and forth/repeating yourself. Case phase descriptions have definitely cut down on the number of calls we receive from clients asking for updates. Clients being able to send pictures to us is hugely helpful. Review collected by and hosted on G2.com.

The online platform is a little clunky to use, especially when trying to filter different cases. Review collected by and hosted on G2.com.

Case Status is everything you need to connect and communicate with your clients closely and professionally about their legal cases. Review collected by and hosted on G2.com.

There is nothing I dislike about Case Status; it is an amazing tool. Review collected by and hosted on G2.com.

It is great to utilize the status and quickly inform clients where their cases are at. No additional typing or explanations required. I use case status multiple times a day, and would not want to work without it ! Review collected by and hosted on G2.com.

I do find myself having to refresh the site often, to not miss the incoming messages. they have a plug in for the web that has started to really help with that. Review collected by and hosted on G2.com.

It significantly reduces the time spent on phone calls by centralizing all communications in one place. The platform's AI features are particularly impressive, providing timely updates and ensuring we never miss important matter communications. This tool has streamlined our workflow and enhanced our efficiency. Highly recommend! Review collected by and hosted on G2.com.

I don't like that you have to mark messages that you have responded to as read. Review collected by and hosted on G2.com.

It's a really helpful tool that makes clients feel more in control of their case in a way that's familiar to them - an app. It allows them to review their case information and send us messages at any time, even outside of office hours. Review collected by and hosted on G2.com.

I dislike that it doesn't integrate with our SmartAdvocate calendar, that we have to calendar things individually for them to appear on our end and theirs. Review collected by and hosted on G2.com.

The simple way to communicate with my clients and have them to be on top of their cases in real-time. Review collected by and hosted on G2.com.

The fact that I can't publish automated messages in other languages. Review collected by and hosted on G2.com.

It automates a lot of my client communication and makes client communication substantially easier. The automatic translation feature is incredible. Review collected by and hosted on G2.com.

The price is high. It's worth it, but I still would like it to be lower. Review collected by and hosted on G2.com.