---
title: Case Monitoring Reviews
meta_title: 'Case Monitoring Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Case Monitoring works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 3
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Case Monitoring Reviews
**Vendor:** 3 Creeks Technologies  
**Category:** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 3
## About Case Monitoring
Queue Manager is a suite of Case Management tools to communicate with customers and monitoring of cases in real time.




## Case Monitoring Reviews
  ### 1. The best way to track and monitor reports.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Macy H. | Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2021

**What do you like best about Case Monitoring?**

The ability to track cases and monitor progress.

**What do you dislike about Case Monitoring?**

Issues with screen freezing occasionally.

**Recommendations to others considering Case Monitoring:**

If you need a simple, no frills way to manage your cases and keep your reports in order, this is for you.

**What problems is Case Monitoring solving and how is that benefiting you?**

My office is able to stay more on top of our reports, it has turned us into a well oiled machine.

  ### 2. Easiest Software for Remote Calling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Candice H. | Bank CSR, Enterprise (> 1000 emp.)

**Reviewed Date:** July 21, 2020

**What do you like best about Case Monitoring?**

It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse

**What do you dislike about Case Monitoring?**

Sometimes if you hold the directory and accidentally drag it, it glitches and then you can’t access the directory again until you reboot. It’s also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up

**What problems is Case Monitoring solving and how is that benefiting you?**

Able to switch between log in/log out statuses easily and it creates time stamps which makes tracking time worked a breeze

  ### 3. Queue Manager

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

**Reviewed Date:** March 05, 2019

**What do you like best about Case Monitoring?**

We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need

**What do you dislike about Case Monitoring?**

The system frequently crashes and resets call states

**What problems is Case Monitoring solving and how is that benefiting you?**

Managing employees availability to customers


## Case Monitoring Discussions
  - [What are the benefits of a case management system?](https://www.g2.com/discussions/what-are-the-benefits-of-a-case-management-system)
  - [What is a case monitoring system?](https://www.g2.com/discussions/what-is-a-case-monitoring-system)
  - [What is case management software used for?](https://www.g2.com/discussions/what-is-case-management-software-used-for)

- [View Case Monitoring pricing details and edition comparison](https://www.g2.com/products/case-monitoring/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A48%3A47+-0500&secure%5Bsession_id%5D=43e9f757-b3d1-4520-8e63-86218272161e&secure%5Btoken%5D=b1a638cece351efdd3b2ff6cca834c9cf3a6bb7c43198b8f609e81a1b7c592e4&format=llm_user)

## Case Monitoring Features
**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making