RD

Ryan D.

Deputy Global Ombuds Leader

Enterprise (\> 1000 emp.)

6/24/2025

"Strong platform offering with responsive customer service."

4.5/5

What do you like best about Case IQ?

The system is extremely configurable to the point that we didn't really have to change our processes much at all to find the new system.

We greatly value that the reporting tool is embedded in the same case management system.

We submit tickets with questions, feedback, and system issues and generally receive replies within 1 day and the solution in 2-3 days. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

There needs to be more Yellowfin (reporting) training. YF should also be enabled sooner in the implementation timeline so we can see how configuration decisions will impact reporting. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Tracking compliance and employee relations investigations in one, centralized system that allows us to configure the fields, workflow, automations, user roles, etc. to fit our changing needs. Review collected by and hosted on G2.com.

Show More

Response from Duong Tran of Case IQ

[Editedit](https://www.g2.com/survey_responses/case-iq-review-11325981/official_response/edit)

Thank you for the great feedback! We're glad to hear Case IQ's flexibility has allowed you to maintain your existing processes and that the built-in reporting is adding value. We also appreciate your recognition of our support team - quick, helpful responses are a top priority for us!

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 117 reviewers think of Case IQ

4.5 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/case-iq/reviews)