RD
Ryan D.
Deputy Global Ombuds Leader
Enterprise (> 1000 emp.)
"Strong platform offering with responsive customer service."
4.5/5
What do you like best about Case IQ?

The system is extremely configurable to the point that we didn't really have to change our processes much at all to find the new system.

We greatly value that the reporting tool is embedded in the same case management system.

We submit tickets with questions, feedback, and system issues and generally receive replies within 1 day and the solution in 2-3 days. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

There needs to be more Yellowfin (reporting) training. YF should also be enabled sooner in the implementation timeline so we can see how configuration decisions will impact reporting. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thank you for the great feedback! We're glad to hear Case IQ's flexibility has allowed you to maintain your existing processes and that the built-in reporting is adding value. We also appreciate your recognition of our support team - quick, helpful responses are a top priority for us!

PS
Pam S.
Manager, Strategic Initiatives
Enterprise (> 1000 emp.)
"Case IQ for excellent case management"
4/5
What do you like best about Case IQ?

The customization capability and the streamline processes it provides for case management of academic integrity and other aspects in higher education administration. I was engaged in the customization and implementation of the platform in my role as Student Affairs Manager in one of the largest Faculties at York University. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Considering the complexity of academic policies and procedures, more flexibility in the platform for making it user-friendly in terms of how many steps or clicks we do to get one step done, would help. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Hi Pam, we’re so pleased to hear Case IQ is helping you keep academic integrity processes transparent, student-friendly, and efficient. Your feedback on streamlining steps is incredibly valuable, and our team is focused on making the platform even smoother for higher-ed workflows.

ZACHARY B.
ZB
ZACHARY B.
Principal
Mid-Market (51-1000 emp.)
"Love using CASE IQ - all documentation in one place!"
4.5/5
What do you like best about Case IQ?

I love that we are eliminating paper copies, but allowing staff to submit documentation all in one workflow, one system, and creating a standard approach for what we need! Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Nothing yet! This is a great 21st century tool for our company! Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Hi Zachary, it’s wonderful to see Case IQ replacing paper and bringing everything into one clear workflow. Thanks for sharing your enthusiasm - we’re excited to keep making the platform even easier for your team.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Integrity Counts: User-Friendly and Works Well"
4.5/5
What do you like best about Case IQ?

Integrity Counts works well. User friendly. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Timeliness of informing me of upcoming fee increases. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thanks for the feedback! Great to hear our solution is working well for your team and that you’ve found it user-friendly. We also appreciate your sentiment on fee communications - that’s something we’ll take back internally as we continue improving the customer experience. Thanks again for trusting Case IQ to support your whistleblower program.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Great Accessibility, But Too Many Clicks"
3/5
What do you like best about Case IQ?

accessibility, easy to manage once you know what your doing Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

so many clicks, so much info in different areas Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

We appreciate the honest feedback and glad to hear that Case IQ feels accessible and easy to manage once you’re familiar with it. Also, thank you for sharing your note about the number of clicks and scattered information. This type of feedback is helpful as we continue to refine the user experience. Thanks again for taking the time to leave a review

Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Very optimistic start after thorough and transparent sales process"
4.5/5
What do you like best about Case IQ?

Since we are only at the beginning of our journey with Case IQ, this is focused on the process leading up to implementation rather than the process itself.

Case IQ showed thoroughness and transparency in coming to a balanced and workable agreement and seems honestly eager to preempt any subsequent irritations or disappointment.

Very approachable, attentive, and friendly team. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

At this point, we have not identified any specific downsides. Whereas it is only natural that not all initial expectations or standard processes can be accomodated, Case IQ showed honest interest in reaching equitable compromises. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thank you for sharing your early experience with Case IQ! We're so glad our team’s transparency, attention to detail, and collaborative approach stood out. It’s important to us that every partnership starts on a strong, thoughtful foundation, and we’re excited to continue supporting you as you move into implementation.

Verified User in Non-Profit Organization Management
IN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Captures all your investigative info in one spot"
5/5
What do you like best about Case IQ?

Being able to access all the investigative documents in one spot, regardless of who the primary investigator is. No more chasing down a team member, or losing important evidence after someone leaves the company. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Downside is retrieving documents if needed later on for escalated cases. I still haven't figured out an easy way to download several documents, emails, file notes at one time. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

It’s great to hear Case IQ is helping you keep all investigative documents organized and accessible, no matter who’s handling the case. Thank you for taking the time to share your feedback on retrieving multiple files. This insight will help us look for ways to enhance our solution so it's even smoother for busy teams like yours.

Patrick R.
PR
Patrick R.
Associate General Counsel and Compliance Officer
Mid-Market (51-1000 emp.)
"Best Value in the Industry"
5/5
What do you like best about Case IQ?

It is an entry level system that provides outstanding value for the service it provides. It is easy to install and easy to use. Their customer support is unmatched. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

This is an entry level system, which means that it doesn't have all the bells and whistles of some of the larger players in the market, which is fine, as most of these are not necessary or needed. But it could use minor customizations which are not available. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Hi Patrick,

Thanks so much for taking the time to leave us a thoughtful review! We're really happy to hear that you find Case IQ easy to use and that our customer support has made a great impression. While Case IQ is designed to be simple and easy to get started with, it's also built to grow with your needs. We offer more advanced and highly-configurable solutions as well, which are trusted by large organizations around the world to handle complex and high-volume case work.

If you ever want to learn more about what’s possible with Case IQ, feel free to reach out—we’re always here to help!

MS
Michelle S.
Regional HR Rep
Enterprise (> 1000 emp.)
"Loving my experience with CaseIQ"
5/5
What do you like best about Case IQ?

I was able to eliminate all my other manual tracking and I now have everything in one central location. The system is very easy to navigate as a user. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Until we are communicating with our payroll system, everything is very manual still and slowing. The system can be a little overwhelming trying to navigate to where you need to be, lots of options. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thank you for your feedback. We're happy to hear that CaseIQ has centralized your HR tracking and provided more detailed case information. We are actively working on enhancing the system's integration with payroll to streamline processes further.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Very responsive software!"
4/5
What do you like best about Case IQ?

Easy to navigate and learn. The learning curve is high but not difficult to learn once hands-on. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The Knowledge Base could be more updated with a few more articles. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

We’re happy Case IQ is helping you track investigations efficiently. Your feedback on the Knowledge Base is noted, and we are committed to making it even more useful for our users.