Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Case IQ has been a game-changer for our Employee Relations team."
4/5
What do you like best about Case IQ?

Case IQ has transformed how our Employee Relations team manages cases—streamlined, secure, and insight-driven. After four years, it remains an essential tool for driving consistency, compliance, and smarter decisions. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

I don't have any dislikes about Case IQ. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thank you for sharing your thoughts. We’re thrilled to hear that Case IQ has been a game-changer for your Employee Relations team! It’s especially meaningful to know that after four years, Case IQ continues to be an essential part of how you manage cases, maintain compliance, and document ER work with confidence. Centralizing cases, supporting audit-ready processes, and enabling clear, thorough documentation are exactly the outcomes we aim to deliver. Thank you for being a long-time partner - we’re excited to keep supporting your team.

Marie-Lou V.
MV
Marie-Lou V.
Intervenante
Enterprise (> 1000 emp.)
"A wide variety of tools to easily retrieve our data"
4/5
What do you like best about Case IQ?

I love the variety of tools offered, which helps to easily find our data. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Data extraction could be easier and more accurate Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Hi Marie-Lou, we appreciate your feedback and glad to hear that Case IQ is helping your team centralize service requests, documents, and tracking to improve efficiency and uncover connections between data, and we appreciate your input on data extraction as we continue enhancing reporting accuracy and ease of use.

LH
Lucas H.
Compliance Director
Enterprise (> 1000 emp.)
"Top Notch Solution for Case Management"
5/5
What do you like best about Case IQ?

The development and implementation process with Case IQ was engaging, informative, and genuinely exciting. The platform, along with the company itself, provides an excellent solution for organizations seeking an effective case management system. I found Case IQ's Knowledge Base to be comprehensive and straightforward to navigate. Their AI tools and features stand out, making it easier for users to troubleshoot issues and discover solutions independently. Additionally, Case IQ's customer support team is approachable and quick to respond, always welcoming enhancement requests from customers to help further refine their product. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The Yellowfin reporting feature provides a wide range of impressive analytic tools, yet it can feel quite overwhelming for new customers who are not already familiar with Yellowfin. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Thank you for sharing your feedback! We’re glad Case IQ’s platform, AI tools, and Knowledge Base are helping your team work efficiently and independently, and that our support team has been responsive to your needs. We appreciate your note on Yellowfin and are continuously working to make its powerful analytics more intuitive. It’s also wonderful to hear how Case IQ is helping your organization break down data silos, uncover insights faster, and improve root cause and trend analysis. That’s exactly the kind of impact we strive to deliver. Thank you again for sharing your experience — we look forward to supporting your continued success.

DJ
Diana J.
Risk Associate
Enterprise (> 1000 emp.)
"Strong Self-Service Software for Case Management"
4/5
What do you like best about Case IQ?

CaseIQ is an easy to use tool with multiple self-service features. My favorite thing about this software is the ability to implement many things myself. We struggle with other software due to not having access to add fetures ourselves, and with CaseIQ, this is hardly an issue. There are multiple data types to choose from when creating a form, and you can even make sub forms from it. CaseIQ does everything we need. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Something I think CaseIQ can improve on is a less cluttered UI. We have default tabs and our own created tabs which can make the form difficult to navigate at time. I'd like the ability to remove some of the default options. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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We’re glad to hear you find the platform easy to use and that the self-service features help you implement what you need without relying on extra support. We built Case IQ with configurability in mind, so it’s great to know the form options and sub-forms are meeting your needs. We also appreciate your feedback about the UI and navigation. Our team is actively exploring ways to simplify the experience, including giving customers more control over what they see by default. Your input helps us prioritize improvements, and we’ll be sure to share this with our product team.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Highly Customisable for Operational Needs"
4/5
What do you like best about Case IQ?

Product is customisable for oprational needs. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The user experience can be improved by making the interface more intuitive, reducing unnecessary steps, and presenting information in a clearer and more user-friendly manner. A more modern and streamlined interface would not only improve productivity, but also reduce the risk of user error, particularly in matters involving sensitive investigations, complex case histories, and time-critical reporting obligations. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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We appreciate you taking the time to share your feedback. It’s great to hear that Case IQ’s integration with localized employee data is helping improve your team’s performance and workflows. We also agree on the importance of a more intuitive experience and are actively working to streamline usability, reduce unnecessary steps, and present information more clearly.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Hard to Navigate and Not Very User-Friendly Despite Solid Document Reading"
2.5/5
What do you like best about Case IQ?

Relatively easy to read documents on, good color balance, easy to ask for new functions, decent changes available, drag and drop, download options, email integrations Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

hard to navigate, cannot go back to search easily, not the most user friendly, lots of unnecessary features, hard to view full case list Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Thank you for taking the time to leave us a review. We're happy to hear that Case IQ is helping streamline case management beyond traditional spreadsheets while providing useful features like email integrations, download options, and customizable functionality. Your comments around navigation and ease of use are valuable as we continue improving the platform to make workflows more intuitive.

Verified User in Entertainment
AE
Verified User in Entertainment
Enterprise (> 1000 emp.)
"User-Friendly and Easy to Customize"
5/5
What do you like best about Case IQ?

It's user friendly and easy to customize Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

I wish creating a form didn't require the use of "knowning" what tags to use. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

We’re glad to hear that Case IQ is user-friendly, easy to customize, and helping you keep investigations organized while surfacing important trends. We also appreciate your input on form creation and understand that working with tags can feel less intuitive, and we’re always looking for ways to make this more streamlined. Your feedback is incredibly valuable as we continue to improve—thanks for sharing your thoughts!

ST
Stephanie T.
"Efficient Case Tracking with Easy Setup"
4/5
What do you like best about Case IQ?

I like using Case IQ for tracking stats and data as well as storing records. I appreciate the ability to filter by year and sort cases by investigator, which helps me with tracking data, ensuring no case is missed. I also find it helpful that I can filter by subject. Additionally, the initial setup of Case IQ was easy. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The fields are limited sometimes depending on the version you pay for. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
Edit edit

Hi Stephanie, thanks for taking the time to share your feedback with us. We're glad to hear that Case IQ makes it easier to track data, sort cases by investigator, and store records efficiently. We appreciate your sentiments around field limitations, and we'll be sure to pass that feedback along to our product team as we continue to improve. Thanks again for your continued support

VE
Victoria E.
"Difficult Navigation, Limited Support, But Secure"
1/5
What do you like best about Case IQ?

I find Case IQ secure, and it's designed for use, which adds a level of confidence while managing employee relations cases. Its reportability feature is also something I value. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The interface is not user-friendly and very hard to navigate; it's not intuitive at all. Getting help with site design or functionality is very difficult. Service sucks. The initial setup of Case IQ was not very easy. Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Hi Victoria, thank you for taking the time to leave us a review. We’re glad to hear that you value Case IQ’s security, reporting capabilities, and centralized case management (it's exactly what we aim to deliver for employee relations teams). We're sorry to hear about the interface, navigation and set up experience didn't meet expectations. Ease of use and responsive support are priorities for us, and your comments help highlight where we need to improve. We appreciate you taking the time to share your experience.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"Tailored to Our Needs, with Easy Access and Helpful AI Summaries"
4/5
What do you like best about Case IQ?

I love that the platform can be tailored to my companies needs and that everything is easily accessed from one place. The AI feature also makes it very easy to get a summary of employee's work. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Tech help took over a week which was hard Review collected by and hosted on G2.com.

Response from Duong Tran of Case IQ
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Thank you for your feedback! We’re especially glad to hear you’re finding value in our AI capabilities. Clairia, our AI assistant, is designed to make every step of an investigation more efficient by delivering relevant, context-driven insights. We’re continuously investing in AI innovation to enhance these capabilities while keeping the experience flexible and tailored to your needs.