Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Simplistic software for new business."
5/5
What do you like best about CartonCloud?

I love how CartonCloud enables us to manage our operations, both warehouse and transportation in one platform. The simplicity of the system lets us handle all our products efficiently with minimal staff, making it ideal for new businesses. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

Integration is the most challenging hurdle to overcome. While Carton Cloud is able to integrate, not enough other software companies are able to seamlessly integrate. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're glad to hear that you find CartonCloud helpful in managing your operations efficiently! We understand that integration can be a challenge, and we're continuously working to improve our compatibility with other software companies.

Lesley H.
LH
Lesley H.
Company Owner
"Real-Time Inventory Tracking Boosts 3PL Operations"
5/5
What do you like best about CartonCloud?

I appreciate how CartonCloud has simplified our receiving, shipping, and invoicing activities. It's great that all transactions are in real time, and up-to-date inventories are always available for our 3PL clients. My clients are impressed with the ability to track incoming and outgoing freight for their clients as well. Our integration specialist, Javier Hernandez, was excellent at helping us implement the CartonCloud system. As a small 3PL warehousing business with a large quantity of client's inventory, I find the value of the platform to be excellent. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

It's tricky to pull information from the system unless you do it in the report formats it provides. They can be manipulated, but it can be time-consuming. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're delighted to hear that CartonCloud has been able to simplify your receiving, shipping, and invoicing activities, as well as provide real-time inventory tracking for your 3PL clients. Thank you for sharing your experience with us!

Kenneth O.
KO
Kenneth O.
"Seamlessly Bridges WMS & TMS, A Reliable Essential"
5/5
What do you like best about CartonCloud?

I love CartonCloud for its super reliability and ease of use, which make my daily tasks significantly simpler. The user interface is clean and easy to navigate, allowing me to perform my work more efficiently. The automatic consignment creation feature saves me hours each week by reducing manual entry errors. The quick POD uploads streamline our processes by eliminating the need to write additional emails to consignors and consignees, making job completions faster. I truly appreciate the real-time inventory updates, which keep stock levels accurate and reliable across our customers' profiles. Moreover, the updates to the system are smooth and enhance functionality, making it easier to manage tasks seamlessly. The support and IT teams stand out as particularly outstanding; they respond quickly, providing excellent service and are always a pleasure to work with. The initial setup of CartonCloud was a breeze, indicating well-thought-out design and support, and I couldn't recommend this product more highly. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

I dislike that CartonCloud lacks a variety of integrations with third-party websites and does not have the ability to act as a trigger for external workflows. Specifically, when using CartonCloud TMS for internal deliveries, it cannot write back the consignment number to StarshipIT through the current pathway involving Zapier. This limitation complicates our workflow and necessitates additional steps to manage integrations effectively. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're thrilled to hear that CartonCloud has been able to simplify your daily tasks and streamline your processes. We appreciate your feedback and are glad to know that our user interface, automatic consignment creation, real-time inventory updates, and quick POD uploads have been beneficial for you. We understand your concerns about the lack of integrations with third-party websites, and we are continuously working to improve our system to better meet the needs of our users. Thank you for your valuable input.

Verified User in Warehousing
AW
Verified User in Warehousing
Small-Business (50 or fewer emp.)
"Carton Cloud - Keeps us on Track!"
5/5
What do you like best about CartonCloud?

I really like the flexibility for manipulating data, inventory records, and warehouse locations. It’s also easy to manage by exporting to Excel, reshaping the data, and then uploading it back into Carton Cloud. Being able to manipulate large data sets quickly is awesome.

The health checks are excellent as well. Having an advisor watching our business with us helps ensure we’re using the Carton Cloud modules the right way and highlights more streamlined processes. They also challenge us on our business model and ask, “Why are you doing it this way?”—which is genuinely helpful.

Using Carton Cloud on the floor, any tablet, device, laptop, all integrates and changes can be done on the floor, keeping the entire system "LIVE", training is simple as well as it is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

It’s hard to keep up with all the innovation and changes Carton Cloud do to make sure we’re using every corner of Carton Cloud to our advantage. There’s just so much innovation happening! Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

Thank you for sharing your positive experience with CartonCloud. We're glad to hear that our system's flexibility and intuitive interface have been beneficial for your business. We understand that keeping up with our continuous innovation can be challenging, and we appreciate your patience as we strive to provide valuable solutions. We're committed to collaborating with you and your customers to address complex problems and find the best way forward. We value your long-time partnership and look forward to continuing to support your business.

Ryan T.
RT
Ryan T.
General Manager
Small-Business (50 or fewer emp.)
"Carton Cloud x Liquex Logistics"
5/5
What do you like best about CartonCloud?

Before CartonCloud, we were operating on paper, which risked lost revenue and cumbersome invoicing. After fully integrating CartonCloud, we’ve saved 40 to 60 hours a week on admin while doing 30 to 50% more work. The system is so easy to learn that our team was trained within hours. We’ve streamlined our operations, improved client invoicing, and created a happier, more efficient workplace. Our staff are satisfied, and our clients are really happy Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

Haven't found anything yet that would make us dislike the software Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're thrilled to hear that CartonCloud has had such a positive impact on your operations, saving time and improving efficiency. Thank you for sharing your experience!

Kevin F.
KF
Kevin F.
"Flexible, Customizable, but Needs Better Export Features"
4.5/5
What do you like best about CartonCloud?

I appreciate CartonCloud's flexibility, which allows me to customize the software easily to suit our specific needs. This adaptability is crucial as it empowers us to tailor warehouse configurations and address unique pricing requirements for both warehousing and transportation aspects of our business. I find the initial setup to be relatively straightforward, and I have noticed significant improvements in pricing and invoicing calculations following the modifications made in 2022. I value how CartonCloud has grown alongside our company over the past five years, reflecting its scalability and capacity to evolve with our expanding operations. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

Exporting customer pricing is extremely difficult and cumbersome. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

Thank you for sharing your positive experience with CartonCloud's flexibility and adaptability. We're committed to continuously improving our software to better meet the needs of our users. We'll definitely take your feedback about exporting customer pricing into account as we work on enhancing our export features.

Lucas L.
LL
Lucas L.
"Intuitive WMS with Exceptional Support, but Very Manual TMS"
5/5
What do you like best about CartonCloud?

I like that CartonCloud is a very easy to use, intuitive, and comprehensive WMS. I highlight its traceability, which is hard to find in other systems. I also appreciate that the initial setup was very simple and that we have constant support assistance. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

The part of the TMS is not efficient because it does not work with artificial intelligence nor does it route automatically; everything must be done manually. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're happy to hear that CartonCloud has been beneficial for your stock management needs. We value your feedback on the TMS and will strive to make improvements for a better user experience.

Mike A.
MA
Mike A.
General Manager
Small-Business (50 or fewer emp.)
"Robust, Intuitive Platform with Outstanding Integrations and Scalability"
4/5
What do you like best about CartonCloud?

It's robust, user-friendly, and intuitive, which makes training the team straightforward. I appreciate the variety of integration options available, as they help us find effective solutions for our customers. The knowledge base is excellent and stands out compared to what many other 3PL providers offer. Finally, the platform is scalable—just install the app on a phone, pair it with a scanner, and you're ready to go. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

Theres not many things I dislike, potentially better or more customisable ways of invoicing (but that could be user error) Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

Thank you for sharing your positive experience with CartonCloud. We're glad to hear that our platform has helped you with picking and packing ecommerce orders, cross docking, and providing visibility. We'll take note of your feedback on invoicing and strive to enhance the customization options.

Steven F.
SF
Steven F.
ACCOUNTING DEPARTMENT MANAGER
Small-Business (50 or fewer emp.)
"Cost Savings and Enhanced Efficiency"
5/5
What do you like best about CartonCloud?

Not only are we paying less, but we are also increasing operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

for our accounting side, CC does not have ''account on hold'' function to prevent order releasing if ..(you know). Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're glad to hear that CartonCloud is helping you save costs and improve efficiency. We appreciate your feedback about the 'account on hold' function and will pass it along to our development team for consideration.

Neil H.
NH
Neil H.
Small-Business (50 or fewer emp.)
"Great experience with Ryan and Javier"
5/5
What do you like best about CartonCloud?

Simple Operating system, great integration options, helpful on-boarding. Friendly and knowledgeable team. Great value for price. Simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about CartonCloud?

I’m still learning, but if you do something that prompts an error message it would be nice to have a reference as to what was done incorrectly. Review collected by and hosted on G2.com.

Response from Elyse Ingham of CartonCloud

We're delighted to hear about your great experience with Ryan and Javier! Thank you for highlighting the simplicity of our operating system, integration options, and on-boarding process. We appreciate your suggestion about providing more detailed error messages and will take that into consideration for future improvements. It's fantastic to hear that CartonCloud is helping you with inventory tracking and invoicing. We're grateful for your support and look forward to continuing to provide value for your business.