UM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

9/24/2020

"Billing Assistant"

4.5/5

What do you like best about CareVoyant?

I like the many filter options for pulling reports Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I dislike how there can be multiple ways to complete "jobs" within CV. Having more than one way to do things can be confusing at times. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

Make sure to note when you are able to find "shortcuts" that can make some processes easier and more streamlined. It takes a while to learn the inside "tricks" - but once you do- CV is capable of a vast variety of billing needs and tracking needs. A complete health care management system. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

I am able to pull many reports for clients which helps solve an array of problems and this would also be considered a benefit as well. Review collected by and hosted on G2.com.

PT

Paige T.

Enterprise (> 1000 emp.)

9/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Care Voyant review"

4.5/5

What do you like best about CareVoyant?

Care Voyant is very responsive to questions we have regarding the system. When the system works as intended it is very user friendly and easy to navigate. Schedule view is easy to read and I like that you can view a month at a time. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

When upgrades happen, there are usually glitches that we have to work through. Some parts of the system are still a work in progress and Care Voyant is working hard to get those things addressed Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/25/2020

"Customer Support separates CareVoyant from the rest"

5/5

What do you like best about CareVoyant?

CareVoyant has a great support system. They are quick to respond, help identify problems and solutions, and work fast to implement. There are so many unique set-ups for our clients and CV is able to handle them all. System is functional and always improving. We provide billing services for physician groups the range across the spectrum. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

The reporting feature could be a little more user friendly. The report package and the ability to create custom reports is great but when exported to Excel, they take some minor format changes to be able to work with them. It is a minor inconvenience Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

We have a client that has around 10,000 charges a month. It would have been impossible to manually enter all demo information from the Hospital System so CareVoyant worked with the Hospital to create an HL7 file that CV was able to absorb saving countless FTE hours.We were also able to set-up direct charge feeds into CV. This means at the time I am writing this, we no longer manually enter demographic or charge information, just manage the process. Review collected by and hosted on G2.com.

JD

Jen D.

Mid-Market (51-1000 emp.)

9/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Change can be challenging but, Care Voyant has always been quick to respond."

4.5/5

What do you like best about CareVoyant?

Scheduling is very user friendly. Having the opportunity to copy and paste shifts has been a blessing! Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

When there are updates, it fixes a couple things but, then causes other issues that were not there previously. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/23/2020

"Optimae Home Health, Central Iowa, Office"

4/5

What do you like best about CareVoyant?

Easy to re-assign and move home health visits. Access to view clinical notes directly from the verification screen. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Updates to the software generally cause delays due to further fixes needed after the updates. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

Give feedback whenever you are asked, the CareVoyant team is very responsive to customer input. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

We are currently implementing some HR tracking into CV. This will allow us to have automatic reminders when certain HR tasks are due, for example if a filed staff's CPR is about to expire and needs to be renewed. Review collected by and hosted on G2.com.

LC

Lisa C.

S

Enterprise (> 1000 emp.)

9/24/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Service Coordinator Chart work and documentation"

4/5

What do you like best about CareVoyant?

Stream lining the documentation and scheduling systems will be a big step for us! Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

The learning process for this system will take some time for the staff that are not as computer savvy as the majority of the staff Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

its a great system to learn when switching to Electronic health records. The support team has help tremendously when problem solving for our company. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

moving on to an electronic system to eliminate the issue of missing paperwork. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

9/24/2020

"Does it's job"

4/5

What do you like best about CareVoyant?

The reporting features are fantastic. CareVoyant is always adding tools to let us look at information in a usable way. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Sometimes there is more than one way to complete a task, but only one way gets the desired results. Some of the UI features are inconsistently named or positioned. There are a few things that seem to take more steps than is really necessary. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

CareVoyant is very flexible and can handle a wide variety of business models. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

It's great to be able to have all of our business lines under one piece of software for scheduling, billing and payments. Review collected by and hosted on G2.com.

JR

Jodi R.

Enterprise (> 1000 emp.)

9/24/2020

"Is is faster to use"

4/5

What do you like best about CareVoyant?

I think the scheduling for my staff. Checking documentation. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

At times when Care Voyant goes down and you have a hard time getting reconnected. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Enterprise (> 1000 emp.)

9/24/2020

"very informative"

4.5/5

What do you like best about CareVoyant?

the step by step instructions. actually being able to view on the screen the steps Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I liked it all. she did a good job of showing the steps Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/25/2020

"Carevoyant Review"

2.5/5

What do you like best about CareVoyant?

I can get through the processes faster than normal software currently using. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

We are still having issues an submit lots of tickets weekly. Review collected by and hosted on G2.com.