Recommendations to others considering CareVoyant:
With all this software capabilities, there is a learning curve which should be anticipated where I highly recommend a "team approach." Initially, the key in-house persons to include are: 1) administrator which will perform a majority of the "behind the scenes" setups, 2) an operations persons who understands the company processes, and 3) an experienced clinician (DON or clinical manager) who understands the clinical processes.
As time progresses, the team will include at least one well-versed person for each major CareVoyant task (e.g. setting up employees, setting up client charts, processing claims, processing payroll, etc.) as a referral sources for new CareVoyant users. Review collected by and hosted on G2.com.
What problems is CareVoyant solving and how is that benefiting you?
The current challenge is with the federally mandated electronic verification visits (EVV) which affects claims. Though the required data to collect is set, there is no standard how each state will collect and process this data. States select their own vendors and CareVoyant needs to address their individual requirements in order to be an approved EVV vendor.
The CareVoyant solution fulfills the EVV requirement by providing employees with a smartphone mobile app, telephony, and/or electronic keys which is integrated into their software.
The benefit will be extremely beneficial where:
1) Real time verification will reduced the potential for fraud and/or abuse
2) Currently, verifying employee schedules is a manual process, which consumes many hours. Since CareVoyant EVV is integrated with scheduling, automatically verifying schedules will greatly reduce these hours.
3) Scheduling issues can be addressed on a daily, not weekly, basis.
4) Since schedule verification will be quicker, this means creating and submitting claims can be more timely. Review collected by and hosted on G2.com.
