Their customer service is excellent! The CV staff is very good at making sure they close the loop on questions/issues. Their team is well versed in the system and is quick to respond to our needs. Review collected by and hosted on G2.com.

Sometimes the time to run reports or steps to run a report seems excessive, but there have been many updates that have minimized the issue. Review collected by and hosted on G2.com.

CareVoyant is fairly intuitive to use. Whether you're using the back office version or web versions. Review collected by and hosted on G2.com.

Upgrades can be frustrating, but the staff is always helpful. Review collected by and hosted on G2.com.

That amount of information you can retrieve out of CV for data tracking. Review collected by and hosted on G2.com.

The time it takes to run certain functions. When looking for different information not always knowing where to find it. Review collected by and hosted on G2.com.

Scheduling is fairly straightforward and it is easy to move things around. Review collected by and hosted on G2.com.

The scheduling template is difficult to use without the option of personalizing blocked out areas of one's schedule. Review collected by and hosted on G2.com.

I like that CV is small, if I have issues I can call them directly. They are like family. Review collected by and hosted on G2.com.

Sometimes I would like for upgrades and improvements to happen faster. Review collected by and hosted on G2.com.

The ease of using the program on a daily basisi Review collected by and hosted on G2.com.

When you run into glitches in the system Review collected by and hosted on G2.com.

I like that Carevoyant provides a better way when it comes to having our Direct Support Professionals document what types of services they provided to the customers in a timely manner, as opposed to writing documentation on paper. This is also beneficial when it comes to customer specific trainings as their social history, rights restrictions, categories, facesheets, crisis plans, safety plans, etc are at the fingertips of all of the employees that are in new hire, or if a refresher is needed. Another pro to Carevoyant would be, if there are any contraindications with medications as they will be flagged and red. Another upside to CareVoyant would be that we could better track our authorizations for customers as Direct Support Professionals would not be allowed to document without a current authorization. I believe that Carevoyant would improve out quality of care as well as our quality of documentations. Review collected by and hosted on G2.com.

When it comes to dislikes in Carevoyant, one thing that could be improved on would be little glitches and options where anyone could delete your work out of the system. I also believe that we should all have access to therapist and psychiatry notes if our customers attend these appointments within our company so that we can better serve our customers in case a Team Lead or Service Coordinator is unable to attend, Anything else that is glitched within the system is an IT situation within the company. Review collected by and hosted on G2.com.

The support from Carevoyant is great. Always very helpful. Review collected by and hosted on G2.com.

I'm new to the role and seems complicated. I wish it were a little simpler to use as having so many options seems intimidating. Review collected by and hosted on G2.com.

I first rolled out the system with another agency back in 2012, then implemented the software again last year with my current company. I'm pleased to say it's only gotten better. Web scheduling, Electronic Visit Verification, Clinical documentation, cloud support ... all these things and more make it a very strong match for our needs. Review collected by and hosted on G2.com.

The software's complexity and flexibility require that agencies commit to significant training and implementation planning to achieve a successful rollout. The investment is well worth the time though. Review collected by and hosted on G2.com.

Fully integrated, fairly easy to use, after many hours of training. Review collected by and hosted on G2.com.

Tough to learn; with a few minor changes, payment entry, for example, could be much easier/quicker. Review collected by and hosted on G2.com.