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JM

James M.

RN/CEO Administrator

Mid-Market (51-1000 emp.)

4/6/2022

"Robust, yet easy to use comprehensive and customizable software!"

5/5

What do you like best about CareVoyant?

Carevoyant allows multiple admissions (one for each payer) within One Patient Medical Record. All of its components including intake, scheduling, clinical, Document management, Reports (automated reporting can be set up to receive reports as needed or desired), KPI Dashboards, EVV, billing, payroll etc are very well designed to maximize workflow. It has great support and development teams, they help within minutes, and they are always open to suggestions for enhancements.

Other software may "appear" to be easier to use but they end up being more tedious in the end (from self-experience) because they lack the tools needed to be a top-of-the-line Agency! Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I don't dislike any part of the software. The most difficult part was the initial setup but support is always available within minutes. Review collected by and hosted on G2.com.

RL

rebeca l.

RN

Mid-Market (51-1000 emp.)

9/21/2022

"very"

5/5

What do you like best about CareVoyant?

information about how to use program and functions Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

so far no problems with software just issues with service to run software Review collected by and hosted on G2.com.

TC

Tony C.

VP Physician Services

Small-Business (50 or fewer emp.)

11/15/2022

"Manoj Jesu Rethinam is always responsive!"

5/5

What do you like best about CareVoyant?

The ability to work closely with the support team as it relates to our business requirements! Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Some customization items that are specific to billing specialties. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

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Thank you for your five-star review, Tony! Our support team appreciates your compliment, and we will pass it on to them! We will take your feedback into consideration for future enhancements.

LH

Lisa H.

M

Mid-Market (51-1000 emp.)

10/7/2020

"They company is very friendly and easy to work with."

5/5

What do you like best about CareVoyant?

I work in the finance department with my company, and we use this program to enter data, notes, produce claims, and record transactions. It is beneficial to have everything in the same program. I also like the fact that if a function/program is not working well for us, we can contact CareVoyant, and they can help figure out the solution and tweak that program to something that will work for us. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I don't particularly appreciate how the system will open several windows to display your information. For example, I will need to preview the patient's profile on one screen but open another screen to see their schedule and another screen to see their transactions. The pop-up windows are enormous, so it is hard to see everything that I am working on at once. We use the Inquiring screen a lot, and with the most recent update, it is not very user-friendly. There is a lot of information in there that I don't need to see. Making it hard to focus on the important figures that I am working on. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

Program is very useful in every department of our business. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

My department produces the charges for each claim and prints the claims off to be mailed out. We also have to gather the therapy notes and oversee if the therapy has notes attached to all of their scheduled appointments. Our company just recently started to use the scheduling function for our therapist and this has become very helpful for the billing department. I can look to see if a patient is still coming or if they have been discharge. Before we were using a totally different system for the therapist to enter notes and we have to manual input all of the charges. By having everything on the same program, the charges are generate themselves and we just double check them. Review collected by and hosted on G2.com.

BR

Brian R.

IT Director

Enterprise (> 1000 emp.)

9/25/2020

"Extremely powerful features & functionality"

4.5/5

What do you like best about CareVoyant?

We are using CareVoyant at our organization for our Private Duty Nursing service line for nearly 1,000 nurses and over 2,500 shift/week. Features we love in the software is CareVoyant's shiny web-based solution that has exactly what we were looking for scheduling, tie-in between schedule and authorization, advanced real-time monitoring capabilities, their flow sheets, integrated eMAR and eTAR, alerts, EVV/Mobile clock's w/GPS validation & tracking, and opportunity with integration of other service lines. Also the personnel at CareVoyant are fantastic to work with, and every issue and idea we’ve had has been listened to, thought through, addressed either through training, work-arounds, enhancements CV has added, or planned future enhancements to the program. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

We had to develop our own training material and due to the size of our organization we had a lot of build that could not be avoided. The software could be a more user-friendly for our billing & payment staff. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

Examples of how this software has made our company more successful are many, but here a re a few:

• When we were hit with COVID we were able to work from home flawlessly utilizing CareVoyant. That would not have been possible without it.

• Improved scheduling efficiency, can’t schedule over the hours authorized as schedules are integrated with Authorizations and billing to ensure compliance

• We heavily use the shortcuts to employee/patient logs for quick access to document issues & concerns.

• Usage of the Real-Time schedule monitor to verify the nurse is where they should be in real-time w/missed clocks, GPS and EVV validation. Immediate follow-through to clients and nurses as needed.

• We now have time-clock accuracy with a virtual elimination of paper timesheets. Nurses can’t clock in w/o a schedule - authorization more accurate as everything is now real-time.

• We have reduced our costs w/built-in mileage (no fudging!)

• Standardized Head-to-Toe assessment with integrated eMAR and eTAR, forms & flowsheets

• Viewing nursing documentation in real-time – no more pickup/delivery and filing of paperwork and finding out 30 days too late that charting was incomplete.

• Customized validations and hard stops

• Ability to create a PDFs for faxing our nursing documentation for authorization renewals and audits.

• Family Portal, Employee Portals are being utilized. Review collected by and hosted on G2.com.

JG

Jean G.

Administrator

Mid-Market (51-1000 emp.)

9/22/2021

"A versatile product for agencies with unique needs"

5/5

What do you like best about CareVoyant?

CareVoyant is very customizable and a robust option to address unique service lines. My agency has been able to integrate specialty program content into CareVoyant's highly customizable care plan and create very specific care plans for private care clients. Their EVV works very well and has been been readily adopted and utilized by even the most technologically challenged caregivers. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Right now, there is not a good offline functionality, so if a field clinician cannot get a good internet connection, they have to wait to document their care until they have a good connection. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

Before CareVoyant, we did not have a product that could meet all of our needs. Specifically, we needed a robust scheduling functionality for our private duty service, a reliable EVV option, an electronic care plan for private duty that could be revised in real time, and solid home health software that helps meet Medicare's ever- changing requirements. Review collected by and hosted on G2.com.

NR

Nancy R.

PDN Director of Operations

Mid-Market (51-1000 emp.)

9/23/2021

"Easy yet most comprehensive PDN software available"

4.5/5

What do you like best about CareVoyant?

Navigating through the software is easy with tons of functionality. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

That some of the application is not web based yet. It's coming!! Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

It is customizable and ability to provide the most up to date info on your patient's medical needs. Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

Trying to match our office reporting with CV reporting. They have worked diligently with us to get our reporting to match. Very happy! Review collected by and hosted on G2.com.

TG

Tom G.

Mid-Market (51-1000 emp.)

8/19/2020

"Great software for Private Duty and Home Health"

4.5/5

What do you like best about CareVoyant?

Our agency has been on CareVoyant since 2017. Since we have both the Home Health and Private Duty service lines, it has been difficult to find a software company that is capable in both. We do some unique things with our Private Duty side and CareVoyant is nimble to handle those changes.

They work hard to keep up with the new regulations with Medicare and most of time beat other software companies in delivering compliant software.

They also work hard to keep their software relevant and are reinvesting to the latest software technology.

Pasu, the owner is very hands on and personable. From time to time, I call his cell phone when I need his assistance. He is there to work out issues and doesn't hide when challenges inevitably arise.

Every year they have a annual users conference. When we attend, it feels like family and we look forward to interacting with the support team, developers and other CareVoyant agencies. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Sometimes known fixes or enhancements do not happen quickly enough. They regularly update their software to make those adjustments. After being in the business for 25 years, I do realize these challenges are with every software partner. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

If you do PD and Home Health, there should be part of your overall search Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

Our agency has been State survey deficiency free for the last 11 years. They worked hard to add enhancements so we can capture the necessary documentation that the surveyors are looking for. They also developed tools for PDGM so we can integrate with SHP, OPERA and other disease management programs. They also assisted us in encouraging better interdisciplinary communication in our documentation. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/20/2020

"Billing and collections"

5/5

What do you like best about CareVoyant?

I really like that they want to support and teach giving the providers the tools they need and also a very clear explanation on how to do something. I have always felt like its a partnership and the staff are professional and incredibly patient with me and my needs. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I honestly have no complaints at this time with the support. Review collected by and hosted on G2.com.

Recommendations to others considering CareVoyant:

We use the CV Web which manages payroll and the Mobil application for clinicians to complete the visit in real time is so beneficial and

incredibly easy and user friendly so Ideal for per diem staff Review collected by and hosted on G2.com.

What problems is CareVoyant solving and how is that benefiting you?

The system is so incredible and we truly use it to the fullest capacity for our line of business. We are able to manage pour authorizations and certifications much from timely and with accuracy. We can track referral sources and able to track lost admissions whit is a huge marketing tool and reeducation for us. The Fee Schedule Function is so beneficial to the Home and Community line of business as well as the payroll from the web.. The best part is I'm still learning how much the system offers. Review collected by and hosted on G2.com.

UM

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

11/4/2021

"I attended the conference virtually"

4/5

What do you like best about CareVoyant?

Being able to see documentation happen in real-time. CareVoyant helps us create processes to increase efficiency Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

It takes a long time to schedule a group of customers for the same time/staff when we have to do it individually.

You cannot use the tab key in service documentation notes (time in and out)

Total time still does not always calculate at all or sometimes calculates incorrectly Review collected by and hosted on G2.com.