DB
Debra B.
Collections Specialist
Mid-Market (51-1000 emp.)
"I'm having trouble when I'm in the office scanning to CV"
4/5
What do you like best about CareVoyant?

I liked best when I can Scan to CV. For some reason I can scan at home Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

The issue of not being able to scan to CV at work Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Hi Debra! Thank you for taking the time to leave a review, and for your feedback. Please reach out to our support team to see if we can resolve the scanning issue at work.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"CareVoyant Review"
4.5/5
What do you like best about CareVoyant?

I like that it works well for our PDN department Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Figuring out which user code to use when adding new hires. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Hi there! Thank you so much for leaving us a review. We're glad that CareVoyant is helping your PDN department schedule nurses with clients more efficiently. Please feel free to reach out to our support team for help with figuring out which user code to use when you're adding new hires, and include any suggestions you might have to make the process easier. We'd love to help you out!

Cherley S.
CS
Cherley S.
BILLING SPECIALIST
Mid-Market (51-1000 emp.)
"Amazing Company"
5/5
What do you like best about CareVoyant?

Everyone is very helpful. Easy to use. Customer issues are resolved efficiently Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Nothing. Care Voyant is amazing. I recommend this to all Agencies Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Hi Cherley! Thank you so much for taking the time to leave us a review! Our support and implementation team appreciates your kind words.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Robust Options, Excellent Support"
3.5/5
What do you like best about CareVoyant?

I really enjoy the favorites widget on the dashboard. It makes my job more effiecient so I am not wasting time searching the many options that do not apply to my day to day tasks. The electronic forms editor is also becomming a favorite of mine, as it makes it easier for our team to go digital in regards to forms and obtaining client signatures. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

I find it hard to pinpoint something I dislike about CareVoyant, I only began using it about a month ago. i have noticed some of the newer options implemented in CareVoyant tend to have some quirks and can be a bit confusing. However, speaking with their support staff about these issues always results in growth opportunites, mostly for myself, but they also get to see where things might need to be improved. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Thank you very much for your review! We appreciate your ongoing feedback, and our support staff is always happy to help with any inquiries.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"12 Years of CareVoyant - Hoping For Another 25"
5/5
What do you like best about CareVoyant?

First and foremost, the customer service. They spent a week with us at our office assisting with the implementation back in 2012 - it was smooth. They've been peppered with all sorts of requests and questions since that time and have never failed to offer the absolute best results. I understand that every practice and provider type is different, but for our purposes as a Prescribed Pediatric Extended Care (PPEC) center, I think it's perfect for our billing.

From scheduling, to charge/payment creation/posting, to preparing my electronic claims, as well as the configuration and customization and the slew of reporting options; it's incredibly easy to use and maintain. I understand that I've selected the "User" option, even though I would also classify as the "Administrator", but I wanted to pick that option to illustrate my familiarity with utilizing CareVoyant on a daily basis.

I've been using it for 12 years and 3 months thus far. Please, give me another 20-25 years and then we can all retire. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

What do I dislike about CareVoyant? Honestly? Up until this point, not a thing. Not a single thing. I'm willing to take a lower increase on my salary as a means of being able to continue using this program for billing.

That said, if you're looking for an answer, I'm just not a big fan of reviews. Nothing personal. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Private Duty Nursing, Non-Medical and Home Health"
5/5
What do you like best about CareVoyant?

I like that there is one patient record for multiple lines of business.

I really appreciate the support staff. They are very helpful and always patient and friendly. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Sometimes the upgrades can be challening. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Thank you for leaving us a review, and for the shout out to our support staff! The CareVoyant Support team loves to hear from customers and is always willing to work with you to smooth out bumps in the road.

LF
Lisa F.
Small-Business (50 or fewer emp.)
"Very user-friendly and support at all levels."
5/5
What do you like best about CareVoyant?

I love the fact that they are very responsive to individual client needs and encourage feedback for support and development ideas. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

There is nothing that I dislike about CareVoyant. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Thank you for taking the time to leave us a review! We're glad to have helped you streamline your experience with electronic forms.

Joshua Y.
JY
Joshua Y.
Office Support Staff
Small-Business (50 or fewer emp.)
"Versitile and Comprehensive"
4/5
What do you like best about CareVoyant?

Real time documentation is an evidenced based critical function of providing proper care to every patient, Carevoyant facilitates this function with ease. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

As with any software available on a countless number of devices issues can arise, however the support response is quick and effective. We have implemented Carevoyant as our primary softawre and our staff use it daily with no negitive feedback. Review collected by and hosted on G2.com.

Response from Monica Pasupathy of CareVoyant

Thank you for your review, Joshua! We're glad CareVoyant is meeting your documentation requirements. Our team values your feedback, and we always look forward to working with you and your team.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"CareVoyant conference 2024"
5/5
What do you like best about CareVoyant?

Each session has been informative and organized. We will be implementing CareVoyant in the near future and so far the experience has been very positive. I have enjoyed working with Marie and Pasu and I'm looking forward to utilizing the program. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

There is nothing I dislike at this time. Review collected by and hosted on G2.com.

Response from Kandasamy Pasupathy of CareVoyant

Thank you very much for your positive response. We are looking forward to a successful implementation of CareVoyant.

Josh O.
JO
Josh O.
Enterprise (> 1000 emp.)
"An EMR to support your entire Continuum of Care and a support team you can count on"
5/5
What do you like best about CareVoyant?

Carevoyant has been our billing solution for over 15 years, and has become our standardized EMR for the last 5. As the VP of technology for my organization I appreciate the following aspects of Carevoyant.

#1 - A robust billing hierarchy which you can rely on to generate accurate billing based on any number of complex payer specific requirements. For our organization this includes commercial, workers compensation, private pay, state waiver programs, Medicaid, no fault, government funders and liens.

#2 – Carevoyants’ efficient workflows have been able to support our organizations service line growth, and has proven experience in with organizations that provide a full continuum of care. Our organization has expanded from primarily census-based lines of care, to now having lines of service that encompass Home and Community, Outpatient, short term in patient, our long term supported living. Carevoyant has been supportive at each growth opportunity we have encountered.

#3 – Carevoyant is more than just a software company, I feel they are a partner in our organizational workflow success, and have proven to be a reliable partner who values their customers. They are also backed by a knowledgeable support team who is ready to assist when simple or complex issues are encountered.

#4 – They are focused on improving and enhancing their user interfaces to ensure efficient information capture.

#5 - Direct integration of GL transactions into our organizations Dynamics GL solution. Review collected by and hosted on G2.com.

What do you dislike about CareVoyant?

Carevoyant's provides a good number of canned reports, but relies on SSRS. This can be limiting if you are used to a reporting tool that allows you to do custom data exports, and drill downs. They are able to overcome this by providing access to SSMS, but this would out of the scope of most reporting users technical abilities.

Carevoyant's flexible security options can make managing security more challenging than other solutions on the market. Review collected by and hosted on G2.com.

Response from Kandasamy Pasupathy of CareVoyant

Thanks for your review and feedback, Josh. It is greatly appreciated. We will look for ways to overcome the limitations of SSRS in the future.