--- title: CareVoyant Reviews meta_title: 'CareVoyant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how CareVoyant works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 82 scale: '5' date_modified: '2026-07-17' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareVoyant Reviews **Vendor:** CareVoyant **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 82 ## About CareVoyant CareVoyant for Home Care is an integrated enterprise-scale software platform for Home Health Care Agencies offering one or more home-based services – Private Duty Home Care, Private Duty Nursing, Non-Medical, Personal Care, Home and Community Based Services (HCBS), and Home Health - under ONE Patient and ONE Employee making it a Single System of Record. CareVoyant functions - Intake, Scheduling, Clinical, Financial, Care Coordination, Reports and Dashboards – improve operational efficiency and bottom line of your home health care agency by eliminating duplicate data entry, streamlining workflow, improving quality of care, and optimizing reimbursement. CareVoyant Scheduling is an integrated and easy to use tool for Home Health Care Agencies. It maximizes the use of your field employees, optimizes payroll cost, and improves the bottom line. Scheduling is integrated with authorization and clinical ensuring compliance. Shift Offer, Shift Differential, Split Shift and Overtime make scheduling intuitive for Private Duty Home Care, Private Duty Nursing and Non-Medical Home Care Agencies. CareVoyant integrated and easy to use clinical functions allow home health care agencies to create Plan of Care and OASIS from the data collected at POC. Care Plan links to follow up visits ensuring compliance. eMAR, eTAR, and Electronic Continuous Care Flow Sheets will meet the requirements for Private Duty Nursing Home Care. CareVoyant CV Mobile is a powerful, simple, easy to use and integrated platform to meet disparate EVV requirements for multiple states. CareVoyant will send EVV data to all state EVV aggregators through a standard interface. EVV integration will billing will prevent claims being submitted without EVV data. CareVoyant handles complex billing requirements for Medicare, Medicaid, Insurance and Private Pay for home health care and private duty home care agencies. CareVoyant reports and dashboards put real time information at your fingertips to effectively manage your home health care agency. Option to customize and schedule reports will proactively get the information to your inbox. Agencies can modify clinical forms while creating custom alerts and reports. eFax, Family Portal and Employee Portal provide care coordination. Open architecture provides scalability and configurability for your home health care agency. ## CareVoyant Pros & Cons **What users like:** - Users highlight the **ease of use** of CareVoyant, making training and charting straightforward and efficient. (7 reviews) - Users appreciate the **knowledgeable and patient customer support** of CareVoyant, enhancing their learning and usage experience. (5 reviews) - Users appreciate the **ease of use** of CareVoyant, allowing for quick comprehension and efficient workflows. (4 reviews) - Users appreciate the **easy and convenient billing process** with CareVoyant, especially for Medicaid using uploads. (2 reviews) - Users value the **customization options** in CareVoyant, accommodating diverse needs for different business operations effectively. (2 reviews) - Users praise CareVoyant for its **efficiency in documentation and essential functions** , streamlining care and billing processes seamlessly. (2 reviews) - Form Customization (2 reviews) - Regular Updates (2 reviews) - Response Speed (2 reviews) - Users commend the **support staff's professionalism** , noting their helpfulness, patience, and friendliness in implementations. (2 reviews) **What users dislike:** - Users experience **frequent updates** that can complicate usage and create challenges in their daily tasks. (3 reviews) - Users express frustration with the **limited features** of CareVoyant, particularly in patient information management and medication updates. (3 reviews) - Users experience **poor customer support** , facing issues with unclear communication and slow resolution times impacting system functionality. (2 reviews) - Users experience **software bugs** in CareVoyant that can be confusing, but support staff helps address these issues. (2 reviews) - Users express concern over **billing issues** that complicate their overall experience with CareVoyant. (1 reviews) - Users often find **complex navigation** in CareVoyant, making simple tasks and report customization frustratingly difficult. (1 reviews) - Data Management Issues (1 reviews) - Implementation Challenges (1 reviews) - Inefficient Reporting (1 reviews) - Limited Access (1 reviews) ## CareVoyant Reviews ### 1. Very customizable but implementation takes way longer than you expect (IT Admin perspective) **Rating:** 2.5/5.0 stars **Reviewed by:** Christine P. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about CareVoyant?** As our agency's IT Administrator, I am in CareVoyant most of the day between CV Hosting/Cloud/"Back Office"/"Main Application", CV Web/Clinical, & CV Mobile because we are still working through configuration & issues. We went live for 1 line of business in June 2025 & our other in Aug 2025. CareVoyant is very customizable which is great for our very diverse branches & unique business operations. Previously we needed an EMR for each branch which was a pain keeping 2 patient charts for shared patients. We have some overlap between our branches, but each line of business operates very differently (different services, payor sources, billing requirements, payroll policies, etc.). After a lot of configuration, we were able meet almost all of our needs (we are still configuring things). Support normally responds very timely. Even if it's just an update letting us know it's been seen & is being worked on & normally doesn't close tickets without a confirmation from the user that their response fixed our issue. So far, I have been very impressed about how they listen to & how quickly they implement enhancement requests! It's in a matter of weeks or months which is amazing compared to our previous EMRs which would take years or never. Our agency covers 10 counties in our rural community so spotty cellular service something we deal with a lot, so we love the Offline Mode option that is the exact same as the live/online site/app. One of the huge benefits of CareVoyant is that each agency gets a training/test environment at the beginning to test features & train staff & you keep the Test Environment after your Go Live to test new internal process changes, test new system features, or train new staff without affecting your live Production Environment. This allows us to provide hands on training to new staff, fix gaps in new processes, & adjust processes for new features without impacting our live data. **What do you dislike about CareVoyant?** Because CareVoyant is so customizable, implementation took way longer than expected & we were not given a realistic timeline. We had coordinated termination of our previous EMRs & were not able to push our term dates back so we couldn't push our Go Live back as far as we needed to which caused us to go live with our 1st branch when the system was not fully configured. Due to all the extra work to configure the system, we did not have enough time to create or customize provided guides or train our staff as fully as we needed to which caused a lot of additional confusion as our key implementation team was focusing on fixing critical setup & figuring out what was a training/education issue & what was a system issue. As we ran into things that needed to be configured, we also didn't have the time to internally decide if we need it customized or if we should adjust our process. We started implementation 5 months ago, we've been live for 3 months, & are still finding & fixing configuration issues. All that being said, I do truly believe this switch was worth going through this very VERY rocky implementation, so if you need an EMR that is very customizable, I do recommend CareVoyant but give yourself longer than you think your need or that CV says you need to give your agency enough time to properly configure, test, & train before your go live. We have had issues with support fixing incorrectly due to support assuming things & making changes without confirming or a change being made incorrectly because a setup change was only done in some areas of the system but not all. When you contact support, be very clear about what you need & if you want them to confirm understanding before they make changes. I'm our agency's IT Admin so as I'm getting more comfortable with the system settings & the steps that need completed, we're doing more changes in house & our support tickets are becoming more geared towards "how do I do this" instead of "please do this for us" which is also reducing those types of misunderstandings & issues. CareVoyant is in the process of moving their system from the old CV Hosting/Cloud/"Back Office"/"Main Application" system into the new CV Web & CV Mobile system so the system is still very clunky & segregated which makes it not very user friendly, but they have most things moved into the CV Web/Mobile & will start working on simplifying & combining screens once everything is in the web so the user experience will be drastically improving as features are moved. **What problems is CareVoyant solving and how is that benefiting you?** Because of all the customization abilities: *We are able to move 2 of our branches into 1 EMR under their own Facility. *We are able to fit our unique business needs (services, billing, payroll, etc.). Because we were able to implement 1 EMR for 2 of our 3 lines of business: *We don't have to keep 2 patient charts for shared patients. *Our care coordination has been streamlined & improved for all of our patients but especially for shared patients. Because we have Offline Mode is the same as the live / Online Mode: *Our field staff have minimal interruption in poor cellular areas in our rural community. *Our field & office staff don't require continued education on how to uses a backup/offline version of the system for poor service areas or outages in the field or office. Disclaimer: Ease of use as of this date is not so great (hence the 4), but as they continue to move from their old CV Hosting/Cloud system, the user interface & user experience will continue to improve. ### 2. CareVoyant is continually enhancing its CV-WEB for easier functionality and more user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** CV Web - CV Web is user-friendly and we really like how CareVoyant listens to customer suggestions for improving functionality - one of the recent great features is excel.csv and .pdf print capabilities in the Schedule Manager module. Thank you! **What do you dislike about CareVoyant?** Customer Support response time and resolution has improved - Thank you! **What problems is CareVoyant solving and how is that benefiting you?** Payroll: Daylight Savings Time (DST) - they are working on a resolution for the proper calculation of hours worked and proper overtime calculation on the DST day for the overnight schedules that fall on the DST day. The billing function for when a client has 2 insurance plans: we submit a claim to the primary insurance - primary covers a portion of the claim, the CV system does not adjust the amount so that the remaining portion is adjusted on the claim and sent to the secondary insurance company. **Official Response from Monica Pasupathy:** > We appreciate your review, and your feedback! We are working on streamlining our setup process during the transition to CV Web. Sorry for some of the hiccups you ran into. The CareVoyant Team is improving the process to avoid these problems in the future. ### 3. Carevoyant is extremely user friendly, with great customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus P. | Nursing Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about CareVoyant?** I love how easy it is to use Carevoyant. Both from a nursing perspective, and from a clinical supervisor perspective. I teach how to chart on Carevoyant for new hires. They are able to quickly comprehend how to use Carevoyant. Very simple to chart accurately, and thoroughly. I love how Carevoyant has a someone answer any questions in a very timely manner via email. The turnaround is very quick. I love the layout of Carevoyant. But above all else, I love how easy it is to use. I feel like even though we are dealing with difficult subject matter, it is easy to comprehend, and to teach. **What do you dislike about CareVoyant?** It would be helpful if medicines would be alphabetized on Careplans when completing a POC/485. Currently meds only display in the order they were put in. It would be helpful if we could do everything on the web version and not have to rely on BackOffice. **What problems is CareVoyant solving and how is that benefiting you?** The problems CV is solving is getting rid of the BackOffice and fully integrating the internet version. **Official Response from Monica Pasupathy:** > Thank you for your review, Jesus! We greatly appreciate your feedback. Alphabetizing medication has been added to the enhancement queue. Please keep an eye out for our release notes to find out when this enhancement is completed! Please continue to provide feedback to help us improve CareVoyant. ### 4. Really challenging to learn via email/videos, some of us learn better face to face, in person. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about CareVoyant?** Support services are knowledgable and patient with learners. **What do you dislike about CareVoyant?** It doesn't learn. I find myself inputting the same information over and over on patients I see frequently. Can I make patient specific templates? Medication list needs constant updating to remain current and inputting custom meds, adding additional doctors and generating census are ponderous. Maybe I just didn't absorb the training but these are my challenges. I use CV daily and constantly for assessments and skilled nursing visits. **What problems is CareVoyant solving and how is that benefiting you?** I want an EMR system that is able to span the length and breadth of private duty home health. IV services, complex wound care, anatomically accurate charting, ventilator settings and flow sheets, more room for narratives when applicable. 247 skilled nursing cases require near chronological documentation. Make it more intuitive, more carry over from previous documents. Easier to fix mistakes in the orders and medication sections. Check boxes that are just a skosh bigger and therefore easier to hit with the cursor. Easier to add physicians and medications that aren't preloaded. It seems built from accounting to the field instead of from the field to accounting. Incident reports for specific types of incidents: Theft, fall with/without injury, physical assault by patient, animal bites, vehicular accidents, ect.. Please. Other than that it's perfect. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. CareVoyant has the ability to default information from prior documentation so you don't have to input the same information repeatedly. Regarding medications, CareVoyant has a drug database that includes most medications. Please reach out to our support team so they can help you resolve these issues and make your workflow easier! ### 5. The Most Efficient and Comprehensive Home Care Software **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | PDN Director of Nursing for SW Missouri, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about CareVoyant?** It is the most efficient and comprehensive Home Care Software that is very user friendly. The Customer Service and support team get back to you quickly and are always helpful. **What do you dislike about CareVoyant?** With all of the innovation over the last few years, I don't really have anything I dislike. **What problems is CareVoyant solving and how is that benefiting you?** We are currently switching over all of our consent forms to eforms making our admission process more efficient. **Official Response from Monica Pasupathy:** > Hi Wendy! Thank you very much for your review! We're glad you're continuing to work with CareVoyant to make our product more user friendly and innovative. Our support team truly appreciates your kind words! ### 6. It works for our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about CareVoyant?** Billing Medicaid using uploads is easy and convenient. **What do you dislike about CareVoyant?** The lack of documentation. I would rather look up my help and use Support when I have run out of options. **What problems is CareVoyant solving and how is that benefiting you?** Uploading billing and remits streamlines the whole process. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. ### 7. CareVoyant Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about CareVoyant?** I like that there is an app for your phone. Customer Support is always helpful. **What do you dislike about CareVoyant?** I feel like it doesn't flow as well as I would like it to. It would be nice to add something and then it update to all pertinent fields. **What problems is CareVoyant solving and how is that benefiting you?** I think they are trying to streamline things better, which is one of the problems I seem to have. **Official Response from Monica Pasupathy:** > Hi there! Thank you for your review. We appreciate your feedback, and we will incorporate that into our future enhancements and product roadmap. ### 8. CV is innovative! **Rating:** 4.0/5.0 stars **Reviewed by:** Britni H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** I like that Carevoyant is innovative and constantly updating as things are changing in the industry. Small and close knit group with a lot of knowledge. All requests are taken into careful consideration. **What do you dislike about CareVoyant?** Reporting is my least favorite part of CV as we like to have the ability to customize and create reports that are most tailored to our needs. For example, our control wants a specific looking report for AR and we have not yet been able to produce that for them. This document would also be used for reporting and auditing. Sometimes there are too many buttons to click to get to a simple task. **What problems is CareVoyant solving and how is that benefiting you?** Carevoyant has allowed me to automate quite a few parts of my job and I hope to be able to continue to do that as things eval. **Official Response from Monica Pasupathy:** > Britni, thank you for your feedback and positive comments! CareVoyant is continuously looking for suggestions on improving the reports. Please contact our support team for the specific report you're looking for, and we will queue that up for an enhancement. ### 9. I'm having trouble when I'm in the office scanning to CV **Rating:** 4.0/5.0 stars **Reviewed by:** Debra B. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** I liked best when I can Scan to CV. For some reason I can scan at home **What do you dislike about CareVoyant?** The issue of not being able to scan to CV at work **What problems is CareVoyant solving and how is that benefiting you?** I do billing, and appeals and scanning the documents to CV. **Official Response from Monica Pasupathy:** > Hi Debra! Thank you for taking the time to leave a review, and for your feedback. Please reach out to our support team to see if we can resolve the scanning issue at work. ### 10. CareVoyant Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** I like that it works well for our PDN department **What do you dislike about CareVoyant?** Figuring out which user code to use when adding new hires. **What problems is CareVoyant solving and how is that benefiting you?** It works well for our Private Duty Nursing department to schedule nurses with clients. **Official Response from Monica Pasupathy:** > Hi there! Thank you so much for leaving us a review. We're glad that CareVoyant is helping your PDN department schedule nurses with clients more efficiently. Please feel free to reach out to our support team for help with figuring out which user code to use when you're adding new hires, and include any suggestions you might have to make the process easier. We'd love to help you out! ### 11. Amazing Company **Rating:** 5.0/5.0 stars **Reviewed by:** Cherley S. | BILLING SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about CareVoyant?** Everyone is very helpful. Easy to use. Customer issues are resolved efficiently **What do you dislike about CareVoyant?** Nothing. Care Voyant is amazing. I recommend this to all Agencies **What problems is CareVoyant solving and how is that benefiting you?** Billing, scheduling, everything. **Official Response from Monica Pasupathy:** > Hi Cherley! Thank you so much for taking the time to leave us a review! Our support and implementation team appreciates your kind words. ### 12. Robust Options, Excellent Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about CareVoyant?** I really enjoy the favorites widget on the dashboard. It makes my job more effiecient so I am not wasting time searching the many options that do not apply to my day to day tasks. The electronic forms editor is also becomming a favorite of mine, as it makes it easier for our team to go digital in regards to forms and obtaining client signatures. **What do you dislike about CareVoyant?** I find it hard to pinpoint something I dislike about CareVoyant, I only began using it about a month ago. i have noticed some of the newer options implemented in CareVoyant tend to have some quirks and can be a bit confusing. However, speaking with their support staff about these issues always results in growth opportunites, mostly for myself, but they also get to see where things might need to be improved. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant helps our agency maintain records and compliance in the digital age. The tools and options available through CareVoyant are allowing our team a digital option that helps protect client health information and also obtain signatures at point of care with clients, in addition to schedule managment for our employees. **Official Response from Monica Pasupathy:** > Thank you very much for your review! We appreciate your ongoing feedback, and our support staff is always happy to help with any inquiries. ### 13. 12 Years of CareVoyant - Hoping For Another 25 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about CareVoyant?** First and foremost, the customer service. They spent a week with us at our office assisting with the implementation back in 2012 - it was smooth. They've been peppered with all sorts of requests and questions since that time and have never failed to offer the absolute best results. I understand that every practice and provider type is different, but for our purposes as a Prescribed Pediatric Extended Care (PPEC) center, I think it's perfect for our billing. From scheduling, to charge/payment creation/posting, to preparing my electronic claims, as well as the configuration and customization and the slew of reporting options; it's incredibly easy to use and maintain. I understand that I've selected the "User" option, even though I would also classify as the "Administrator", but I wanted to pick that option to illustrate my familiarity with utilizing CareVoyant on a daily basis. I've been using it for 12 years and 3 months thus far. Please, give me another 20-25 years and then we can all retire. **What do you dislike about CareVoyant?** What do I dislike about CareVoyant? Honestly? Up until this point, not a thing. Not a single thing. I'm willing to take a lower increase on my salary as a means of being able to continue using this program for billing. That said, if you're looking for an answer, I'm just not a big fan of reviews. Nothing personal. **What problems is CareVoyant solving and how is that benefiting you?** I've seen the alternative programs that my ownership group has considered switching to. While some aspects of it may be fancy, it creates far too many problems, has far too many hands involved in it, and their customer support (and support responsiveness) is absolutely horrendous. Also, their UI is kind of obnoxius. CareVoyant has given me, someone with really no background in Medical Billing, the ability to learn over the years and become a Managing Employee. CareVoyant has given me a career. Each year I continue to learn new things about the software to continuously make my job easier which enables me to handle a greater work load. ### 14. Private Duty Nursing, Non-Medical and Home Health **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about CareVoyant?** I like that there is one patient record for multiple lines of business. I really appreciate the support staff. They are very helpful and always patient and friendly. **What do you dislike about CareVoyant?** Sometimes the upgrades can be challening. **Recommendations to others considering CareVoyant:** There is a lot of setup with CareVoyant. Taking time to make sure you have everything set up properly will be worth it. **What problems is CareVoyant solving and how is that benefiting you?** Having good patient records that are easily able to give information when needed. Being able to bill timely. **Official Response from Monica Pasupathy:** > Thank you for leaving us a review, and for the shout out to our support staff! The CareVoyant Support team loves to hear from customers and is always willing to work with you to smooth out bumps in the road. ### 15. Very user-friendly and support at all levels. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** I love the fact that they are very responsive to individual client needs and encourage feedback for support and development ideas. **What do you dislike about CareVoyant?** There is nothing that I dislike about CareVoyant. **What problems is CareVoyant solving and how is that benefiting you?** Electronic forms is big. This will help us create a "one stop shop" within CV and decrease or eliminate the need to use other applications for the patient life cycle. I'm interested in the family portal as well. This is another big area. **Official Response from Monica Pasupathy:** > Thank you for taking the time to leave us a review! We're glad to have helped you streamline your experience with electronic forms. ### 16. Versitile and Comprehensive **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua Y. | Office Support Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about CareVoyant?** Real time documentation is an evidenced based critical function of providing proper care to every patient, Carevoyant facilitates this function with ease. **What do you dislike about CareVoyant?** As with any software available on a countless number of devices issues can arise, however the support response is quick and effective. We have implemented Carevoyant as our primary softawre and our staff use it daily with no negitive feedback. **What problems is CareVoyant solving and how is that benefiting you?** Patient Intake Patient / Staff scheduling EVV Complience Real time care documentation **Official Response from Monica Pasupathy:** > Thank you for your review, Joshua! We're glad CareVoyant is meeting your documentation requirements. Our team values your feedback, and we always look forward to working with you and your team. ### 17. CareVoyant conference 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about CareVoyant?** Each session has been informative and organized. We will be implementing CareVoyant in the near future and so far the experience has been very positive. I have enjoyed working with Marie and Pasu and I'm looking forward to utilizing the program. **What do you dislike about CareVoyant?** There is nothing I dislike at this time. **What problems is CareVoyant solving and how is that benefiting you?** Replacing current EMR. **Official Response from Kandasamy Pasupathy:** > Thank you very much for your positive response. We are looking forward to a successful implementation of CareVoyant. ### 18. An EMR to support your entire Continuum of Care and a support team you can count on **Rating:** 5.0/5.0 stars **Reviewed by:** Josh O. | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about CareVoyant?** Carevoyant has been our billing solution for over 15 years, and has become our standardized EMR for the last 5. As the VP of technology for my organization I appreciate the following aspects of Carevoyant. #1 - A robust billing hierarchy which you can rely on to generate accurate billing based on any number of complex payer specific requirements. For our organization this includes commercial, workers compensation, private pay, state waiver programs, Medicaid, no fault, government funders and liens. #2 – Carevoyants’ efficient workflows have been able to support our organizations service line growth, and has proven experience in with organizations that provide a full continuum of care. Our organization has expanded from primarily census-based lines of care, to now having lines of service that encompass Home and Community, Outpatient, short term in patient, our long term supported living. Carevoyant has been supportive at each growth opportunity we have encountered. #3 – Carevoyant is more than just a software company, I feel they are a partner in our organizational workflow success, and have proven to be a reliable partner who values their customers. They are also backed by a knowledgeable support team who is ready to assist when simple or complex issues are encountered. #4 – They are focused on improving and enhancing their user interfaces to ensure efficient information capture. #5 - Direct integration of GL transactions into our organizations Dynamics GL solution. **What do you dislike about CareVoyant?** Carevoyant's provides a good number of canned reports, but relies on SSRS. This can be limiting if you are used to a reporting tool that allows you to do custom data exports, and drill downs. They are able to overcome this by providing access to SSMS, but this would out of the scope of most reporting users technical abilities. Carevoyant's flexible security options can make managing security more challenging than other solutions on the market. **What problems is CareVoyant solving and how is that benefiting you?** Accurate billing for an organization that provides a full continuum of care, and accurate documententation workflows for each line of service **Official Response from Kandasamy Pasupathy:** > Thanks for your review and feedback, Josh. It is greatly appreciated. We will look for ways to overcome the limitations of SSRS in the future. ### 19. CareVoyant **Rating:** 2.0/5.0 stars **Reviewed by:** Stephenie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about CareVoyant?** We were able to build our own forms and customize the system to our needs. While not perfect, it is usable. **What do you dislike about CareVoyant?** The support team can be very untimely, we have had to wait weeks and sometimes months to fix problems or implement new products. The system is clunky to use, especially for Doctors and nurses, it is not intuitive and doesn't give all information needed, for example there are no pediatric growth charts. The tools we do use for CareVoyant on a regular basis are being phased out and no longer supported. **What problems is CareVoyant solving and how is that benefiting you?** Currently they are helping me solve a problem with a report that runs on a weekly basis. This will make it so that I do not have to read every note done to find one specific piece of information, thus making the process more efficient. **Official Response from Kandasamy Pasupathy:** > Thanks for your review and feedback, Stephanie. We are diligently working on changing the user interface to improve the ease of use. New interface has received very good feedback from our customers who are using it. We will reach out to discuss and make improvements accordingly. Your feedback helps us to make improvements on our side. ### 20. New Account Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about CareVoyant?** It has been super easy from day 1. Requesting a demo to signing up and then to getting our company set up on using CareVoyant has been a breeze. Every single employee that we have came in contact with has been very help in answering our questions or getting us in contact to who can help us. **What do you dislike about CareVoyant?** Honestly there is nothing that I dislike about CareVoyant. **What problems is CareVoyant solving and how is that benefiting you?** Our older software was not very user friendly and could not be customize to fix our needs. We were able to contact CareVoyant and have been able to telll them what we need and they are more than willing to get the software custome to fix our every day needs. **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Alex! I'm glad that CareVoyant was able to help solve some of the deficiencies you experienced in your old software. Please feel free to reach out with any additional feedback to help us improve CareVoyant. ### 21. Great software to meet our pediatric home care needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about CareVoyant?** We have been using the software for scheduling since 2019. We have recently started implementing it for EVV and electronic documentation in the home setting. The software has been very customizable to meet our specific pediatric needs. The team quickly responds to support tickets and redesigns or adds features to meet our needs. **What do you dislike about CareVoyant?** Frequently, kinks must be worked out when changes or upgrades are completed, but I feel this may be the same with any software company. When brought to the team, they quickly take it to develop to find a workable solution. **Recommendations to others considering CareVoyant:** Go for it. We have been very pleased with our decision. **What problems is CareVoyant solving and how is that benefiting you?** Our state has just rolled out electronic visit verification requirements, and CareVoyant has worked with the required aggregators to ensure we comply. **Official Response from Kandasamy Pasupathy:** > Thanks for your review, Ashley. Your feedback helps us to resolve issues and enhance CareVoyant. ### 22. I love Carevoyant Web **Rating:** 5.0/5.0 stars **Reviewed by:** Karina B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about CareVoyant?** The features and reports, Billing ERA functions **What do you dislike about CareVoyant?** At time usability, people who are not the more technology inclined can struggle at times **What problems is CareVoyant solving and how is that benefiting you?** Billing Electronically, reporting and ERA management **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Karina! We appreciate your feedback. We continue to improve the usability of CareVoyant based on feedback from our customers. ### 23. DCG Care **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about CareVoyant?** CareVoyant has a support staff that is always available to help. The program is very user friendly. **What do you dislike about CareVoyant?** The amount of log-in places before you actually get into the program is a little annoying. **What problems is CareVoyant solving and how is that benefiting you?** We are able to track the patients being seen in the facility along with their active insurance. **Official Response from Monica Pasupathy:** > Thank you for leaving a five-star review, Jamie! We are currently consolidating the log-in process to eliminate multiple log ins. This update should be available in the near future. Your feedback is always appreciated and valued! ### 24. user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** raina z. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about CareVoyant?** I like that they offer many reports and are fast at getting back to you if you need help. **What do you dislike about CareVoyant?** I wish they had a search bar also, I wish they had a user manual with a search bar. **What problems is CareVoyant solving and how is that benefiting you?** For us they didn't really solve a specific problem. **Official Response from Monica Pasupathy:** > Thank you for your review, Raina! We appreciate and value your feedback. ### 25. Best Billing Software **Rating:** 3.5/5.0 stars **Reviewed by:** Heidi P. | Account Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about CareVoyant?** I have been using Carevoyant for 16 years. The reports are so much more detailed & more straightforward to understand than many other billing software. **What do you dislike about CareVoyant?** I wish they had a search bar, no other issues. **What problems is CareVoyant solving and how is that benefiting you?** Currently nothing however their support team is very helpful & friendly. **Official Response from Monica Pasupathy:** > Thank you for your feedback, Heidi! We will take your recommendation into consideration for future enhancements. ### 26. Billing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about CareVoyant?** I am using CV more now as I am a billing specialist. I like that there are many areas I can find the information that I need to complete my duties. **What do you dislike about CareVoyant?** I would love to be able to make the font bigger. I got a new laptop and the font is so small and it doesn't matter if I drag it over to 2nd screen, remains the smallest ever. I have it set to 175% and it is still small. **Recommendations to others considering CareVoyant:** CV can be used for multiple tasks. I use it for billing and scheduling. **What problems is CareVoyant solving and how is that benefiting you?** allows us to track and maintain a listing of current and previous customers. **Official Response from Monica Pasupathy:** > Thank you for your review! We appreciate your feedback. We have changed the user interface to make the fonts larger for most functions. The process will be completed in the near future! ### 27. Customer Support is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Robert H. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about CareVoyant?** CareVoyant is very flexible and meets our needs because we are not a traditional type of facility. We are able to use the functionality we need. The CareVoyant team is very responsive to our needs. Support replies quickly and handles the issues until they are resolved. They take suggestions seriously and implement them whenever possible. With their user conferences, we were able to meet and get to know the CareVoyant team. That helps when we have an issue because they know us and our operations. **What do you dislike about CareVoyant?** There isn't anything that stands out as a dislike. There are glitches now and then, just like any software, but those are fixed quickly. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant makes it possible to have our clients entered into one system for everything from referrals to collections and even client funds accounting. **Official Response from Monica Pasupathy:** > Thank you for your review, Robert! Your feedback is appreciated. ### 28. Very customizable software **Rating:** 5.0/5.0 stars **Reviewed by:** Jean G. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about CareVoyant?** The software is very customizable to different business lines in the home care and private duty space. The company is also very responsive to feedback and enhancements. **What do you dislike about CareVoyant?** Set up can be complicated and if not done correctly can cause problems downstream. For home health field staff, it is not the most streamlined system in the market but is very good overall. We have a unique business line and this software was the best available with the capability to meet all of our needs. **What problems is CareVoyant solving and how is that benefiting you?** Providing an effective solution for unique business lines. Allows us to integrate care plans for our specialty programs right into the software to increase compliance. ### 29. Amazing! Learned so much **Rating:** 5.0/5.0 stars **Reviewed by:** Tonetta S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about CareVoyant?** The amount of features CareVoyant has is amazing! There is so many of them we have not been utilizing as a company but need to. The amount of things offered all in one program make my job so much easier. **What do you dislike about CareVoyant?** Honestly, until I get through and try the features I am just learning about, I will not really know what I do not like. **What problems is CareVoyant solving and how is that benefiting you?** DND, we have many caregivers who need to use it and with EVV becoming mandatory this would be a great option for caregivers to have. It will also help with timely billing and reduce late billing. ### 30. Robust, yet easy to use comprehensive and customizable software! **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | RN/CEO Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about CareVoyant?** Carevoyant allows multiple admissions (one for each payer) within One Patient Medical Record. All of its components including intake, scheduling, clinical, Document management, Reports (automated reporting can be set up to receive reports as needed or desired), KPI Dashboards, EVV, billing, payroll etc are very well designed to maximize workflow. It has great support and development teams, they help within minutes, and they are always open to suggestions for enhancements. Other software may "appear" to be easier to use but they end up being more tedious in the end (from self-experience) because they lack the tools needed to be a top-of-the-line Agency! **What do you dislike about CareVoyant?** I don't dislike any part of the software. The most difficult part was the initial setup but support is always available within minutes. **What problems is CareVoyant solving and how is that benefiting you?** Carevoyant has the needed tools to overcome the challenges of managing a home health agency. ### 31. very **Rating:** 5.0/5.0 stars **Reviewed by:** rebeca l. | RN, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about CareVoyant?** information about how to use program and functions **What do you dislike about CareVoyant?** so far no problems with software just issues with service to run software **What problems is CareVoyant solving and how is that benefiting you?** compliance issues ### 32. Manoj Jesu Rethinam is always responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony C. | VP Physician Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CareVoyant?** The ability to work closely with the support team as it relates to our business requirements! **What do you dislike about CareVoyant?** Some customization items that are specific to billing specialties. **What problems is CareVoyant solving and how is that benefiting you?** Mostly helping our organization with HL7 processes. **Official Response from Monica Pasupathy:** > Thank you for your five-star review, Tony! Our support team appreciates your compliment, and we will pass it on to them! We will take your feedback into consideration for future enhancements. ### 33. They company is very friendly and easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about CareVoyant?** I work in the finance department with my company, and we use this program to enter data, notes, produce claims, and record transactions. It is beneficial to have everything in the same program. I also like the fact that if a function/program is not working well for us, we can contact CareVoyant, and they can help figure out the solution and tweak that program to something that will work for us. **What do you dislike about CareVoyant?** I don't particularly appreciate how the system will open several windows to display your information. For example, I will need to preview the patient's profile on one screen but open another screen to see their schedule and another screen to see their transactions. The pop-up windows are enormous, so it is hard to see everything that I am working on at once. We use the Inquiring screen a lot, and with the most recent update, it is not very user-friendly. There is a lot of information in there that I don't need to see. Making it hard to focus on the important figures that I am working on. **Recommendations to others considering CareVoyant:** Program is very useful in every department of our business. **What problems is CareVoyant solving and how is that benefiting you?** My department produces the charges for each claim and prints the claims off to be mailed out. We also have to gather the therapy notes and oversee if the therapy has notes attached to all of their scheduled appointments. Our company just recently started to use the scheduling function for our therapist and this has become very helpful for the billing department. I can look to see if a patient is still coming or if they have been discharge. Before we were using a totally different system for the therapist to enter notes and we have to manual input all of the charges. By having everything on the same program, the charges are generate themselves and we just double check them. ### 34. Extremely powerful features & functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Brian R. | IT Director, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about CareVoyant?** We are using CareVoyant at our organization for our Private Duty Nursing service line for nearly 1,000 nurses and over 2,500 shift/week. Features we love in the software is CareVoyant's shiny web-based solution that has exactly what we were looking for scheduling, tie-in between schedule and authorization, advanced real-time monitoring capabilities, their flow sheets, integrated eMAR and eTAR, alerts, EVV/Mobile clock's w/GPS validation & tracking, and opportunity with integration of other service lines. Also the personnel at CareVoyant are fantastic to work with, and every issue and idea we’ve had has been listened to, thought through, addressed either through training, work-arounds, enhancements CV has added, or planned future enhancements to the program. **What do you dislike about CareVoyant?** We had to develop our own training material and due to the size of our organization we had a lot of build that could not be avoided. The software could be a more user-friendly for our billing & payment staff. **What problems is CareVoyant solving and how is that benefiting you?** Examples of how this software has made our company more successful are many, but here a re a few: • When we were hit with COVID we were able to work from home flawlessly utilizing CareVoyant. That would not have been possible without it. • Improved scheduling efficiency, can’t schedule over the hours authorized as schedules are integrated with Authorizations and billing to ensure compliance • We heavily use the shortcuts to employee/patient logs for quick access to document issues & concerns. • Usage of the Real-Time schedule monitor to verify the nurse is where they should be in real-time w/missed clocks, GPS and EVV validation. Immediate follow-through to clients and nurses as needed. • We now have time-clock accuracy with a virtual elimination of paper timesheets. Nurses can’t clock in w/o a schedule - authorization more accurate as everything is now real-time. • We have reduced our costs w/built-in mileage (no fudging!) • Standardized Head-to-Toe assessment with integrated eMAR and eTAR, forms & flowsheets • Viewing nursing documentation in real-time – no more pickup/delivery and filing of paperwork and finding out 30 days too late that charting was incomplete. • Customized validations and hard stops • Ability to create a PDFs for faxing our nursing documentation for authorization renewals and audits. • Family Portal, Employee Portals are being utilized. ### 35. A versatile product for agencies with unique needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jean G. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about CareVoyant?** CareVoyant is very customizable and a robust option to address unique service lines. My agency has been able to integrate specialty program content into CareVoyant's highly customizable care plan and create very specific care plans for private care clients. Their EVV works very well and has been been readily adopted and utilized by even the most technologically challenged caregivers. **What do you dislike about CareVoyant?** Right now, there is not a good offline functionality, so if a field clinician cannot get a good internet connection, they have to wait to document their care until they have a good connection. **What problems is CareVoyant solving and how is that benefiting you?** Before CareVoyant, we did not have a product that could meet all of our needs. Specifically, we needed a robust scheduling functionality for our private duty service, a reliable EVV option, an electronic care plan for private duty that could be revised in real time, and solid home health software that helps meet Medicare's ever- changing requirements. ### 36. Easy yet most comprehensive PDN software available **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy R. | PDN Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about CareVoyant?** Navigating through the software is easy with tons of functionality. **What do you dislike about CareVoyant?** That some of the application is not web based yet. It's coming!! **Recommendations to others considering CareVoyant:** It is customizable and ability to provide the most up to date info on your patient's medical needs. **What problems is CareVoyant solving and how is that benefiting you?** Trying to match our office reporting with CV reporting. They have worked diligently with us to get our reporting to match. Very happy! ### 37. Great software for Private Duty and Home Health **Rating:** 4.5/5.0 stars **Reviewed by:** Tom G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about CareVoyant?** Our agency has been on CareVoyant since 2017. Since we have both the Home Health and Private Duty service lines, it has been difficult to find a software company that is capable in both. We do some unique things with our Private Duty side and CareVoyant is nimble to handle those changes. They work hard to keep up with the new regulations with Medicare and most of time beat other software companies in delivering compliant software. They also work hard to keep their software relevant and are reinvesting to the latest software technology. Pasu, the owner is very hands on and personable. From time to time, I call his cell phone when I need his assistance. He is there to work out issues and doesn't hide when challenges inevitably arise. Every year they have a annual users conference. When we attend, it feels like family and we look forward to interacting with the support team, developers and other CareVoyant agencies. **What do you dislike about CareVoyant?** Sometimes known fixes or enhancements do not happen quickly enough. They regularly update their software to make those adjustments. After being in the business for 25 years, I do realize these challenges are with every software partner. **Recommendations to others considering CareVoyant:** If you do PD and Home Health, there should be part of your overall search **What problems is CareVoyant solving and how is that benefiting you?** Our agency has been State survey deficiency free for the last 11 years. They worked hard to add enhancements so we can capture the necessary documentation that the surveyors are looking for. They also developed tools for PDGM so we can integrate with SHP, OPERA and other disease management programs. They also assisted us in encouraging better interdisciplinary communication in our documentation. ### 38. Billing and collections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about CareVoyant?** I really like that they want to support and teach giving the providers the tools they need and also a very clear explanation on how to do something. I have always felt like its a partnership and the staff are professional and incredibly patient with me and my needs. **What do you dislike about CareVoyant?** I honestly have no complaints at this time with the support. **Recommendations to others considering CareVoyant:** We use the CV Web which manages payroll and the Mobil application for clinicians to complete the visit in real time is so beneficial and incredibly easy and user friendly so Ideal for per diem staff **What problems is CareVoyant solving and how is that benefiting you?** The system is so incredible and we truly use it to the fullest capacity for our line of business. We are able to manage pour authorizations and certifications much from timely and with accuracy. We can track referral sources and able to track lost admissions whit is a huge marketing tool and reeducation for us. The Fee Schedule Function is so beneficial to the Home and Community line of business as well as the payroll from the web.. The best part is I'm still learning how much the system offers. ### 39. I attended the conference virtually **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about CareVoyant?** Being able to see documentation happen in real-time. CareVoyant helps us create processes to increase efficiency **What do you dislike about CareVoyant?** It takes a long time to schedule a group of customers for the same time/staff when we have to do it individually. You cannot use the tab key in service documentation notes (time in and out) Total time still does not always calculate at all or sometimes calculates incorrectly **What problems is CareVoyant solving and how is that benefiting you?** Customer documentation is completed timely and more accurately ### 40. Listens to the needs of their customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about CareVoyant?** Their customer service is excellent! The CV staff is very good at making sure they close the loop on questions/issues. Their team is well versed in the system and is quick to respond to our needs. **What do you dislike about CareVoyant?** Sometimes the time to run reports or steps to run a report seems excessive, but there have been many updates that have minimized the issue. **Recommendations to others considering CareVoyant:** Make sure you conduct a thorough vetting process for both clinical and financial. **What problems is CareVoyant solving and how is that benefiting you?** Eliminating paper charting has improved billing processes and accuracy. ### 41. Good software, great people. **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandria H. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about CareVoyant?** CareVoyant is fairly intuitive to use. Whether you're using the back office version or web versions. **What do you dislike about CareVoyant?** Upgrades can be frustrating, but the staff is always helpful. **What problems is CareVoyant solving and how is that benefiting you?** The ease of documentation for our caregivers and clinicians is unparalleled. ### 42. Wealth of information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about CareVoyant?** That amount of information you can retrieve out of CV for data tracking. **What do you dislike about CareVoyant?** The time it takes to run certain functions. When looking for different information not always knowing where to find it. **What problems is CareVoyant solving and how is that benefiting you?** Having all of our states on one billing spot. Easier financial tracking. ### 43. Carevoyant for Behavioral Health **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about CareVoyant?** Scheduling is fairly straightforward and it is easy to move things around. **What do you dislike about CareVoyant?** The scheduling template is difficult to use without the option of personalizing blocked out areas of one's schedule. **What problems is CareVoyant solving and how is that benefiting you?** How to make it more user friendly. ### 44. I like that CV is a small and I know the management personally **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about CareVoyant?** I like that CV is small, if I have issues I can call them directly. They are like family. **What do you dislike about CareVoyant?** Sometimes I would like for upgrades and improvements to happen faster. **What problems is CareVoyant solving and how is that benefiting you?** CareVoyant is a great application that allows us to bill and document clinical services. The new web is extremely efficient. ### 45. I am a RN BPSM that uses Care Voyant as my computer program for all of my home care visits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about CareVoyant?** The ease of using the program on a daily basisi **What do you dislike about CareVoyant?** When you run into glitches in the system **What problems is CareVoyant solving and how is that benefiting you?** The amount of paperwork has decreased with the program easy to find documents when looking for them and having the ability to complete the visit in the home. ### 46. Carevoyant, an evolution to documenting services. **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about CareVoyant?** I like that Carevoyant provides a better way when it comes to having our Direct Support Professionals document what types of services they provided to the customers in a timely manner, as opposed to writing documentation on paper. This is also beneficial when it comes to customer specific trainings as their social history, rights restrictions, categories, facesheets, crisis plans, safety plans, etc are at the fingertips of all of the employees that are in new hire, or if a refresher is needed. Another pro to Carevoyant would be, if there are any contraindications with medications as they will be flagged and red. Another upside to CareVoyant would be that we could better track our authorizations for customers as Direct Support Professionals would not be allowed to document without a current authorization. I believe that Carevoyant would improve out quality of care as well as our quality of documentations. **What do you dislike about CareVoyant?** When it comes to dislikes in Carevoyant, one thing that could be improved on would be little glitches and options where anyone could delete your work out of the system. I also believe that we should all have access to therapist and psychiatry notes if our customers attend these appointments within our company so that we can better serve our customers in case a Team Lead or Service Coordinator is unable to attend, Anything else that is glitched within the system is an IT situation within the company. **Recommendations to others considering CareVoyant:** Pay attention to any and all trainings as it is very beneficial. **What problems is CareVoyant solving and how is that benefiting you?** As stated in what I liked about CareVoyant, I like that we can track out authorizations, track contraindications on our medicaiton lists, and have clearer/completed documentation from our Direct Support Professionals. I also think that we can get our billing in on time as corrections are easier to do via CareVoyant as opposed to having paper documentation. ### 47. Carevoyant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about CareVoyant?** The support from Carevoyant is great. Always very helpful. **What do you dislike about CareVoyant?** I'm new to the role and seems complicated. I wish it were a little simpler to use as having so many options seems intimidating. **What problems is CareVoyant solving and how is that benefiting you?** We've been solving the need for electronic visit verification requirements. ### 48. My second time to implement CareVoyant, and I'm just as glad this time around as before. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about CareVoyant?** I first rolled out the system with another agency back in 2012, then implemented the software again last year with my current company. I'm pleased to say it's only gotten better. Web scheduling, Electronic Visit Verification, Clinical documentation, cloud support ... all these things and more make it a very strong match for our needs. **What do you dislike about CareVoyant?** The software's complexity and flexibility require that agencies commit to significant training and implementation planning to achieve a successful rollout. The investment is well worth the time though. **Recommendations to others considering CareVoyant:** Very much recommended for agencies looking for a highly configurable solution. **What problems is CareVoyant solving and how is that benefiting you?** We are moving from processes that were mostly paper-based and manual. CareVoyant has helped us automate and streamline many of our workflows and save steps that were previously tedious and time-consuming. Billing, eligibility verification, payroll processing ... these are just some of the areas that now take minutes instead of days. ### 49. New CareVoyant User, After Decades of Using Various Other Programs **Rating:** 3.5/5.0 stars **Reviewed by:** D W. | Accounting Assistant **Reviewed Date:** July 01, 2021 **What do you like best about CareVoyant?** Fully integrated, fairly easy to use, after many hours of training. **What do you dislike about CareVoyant?** Tough to learn; with a few minor changes, payment entry, for example, could be much easier/quicker. **What problems is CareVoyant solving and how is that benefiting you?** Full range of segments pertinent to home health care. ### 50. Flexible and Easy to Work With **Rating:** 4.0/5.0 stars **Reviewed by:** James J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about CareVoyant?** CareVoyant has great customer service. They are flexible, easy to talk to and have helped us in so many ways. Their new browser model is also amazing. While the new platform is still being fully developed, what they have released is user friendly and looks good. **What do you dislike about CareVoyant?** The older version of the system can be clunky and a little more difficult to navigate. However, their transition to using a browser is fixing that issue. **Recommendations to others considering CareVoyant:** CareVoyant is great program for anyone looking to set up multiple service branches within their company. Even if you only provide one service type, they are great to work with. They are well established in the Home Health world and have a great billing set up. For years, our company used the program only for those two things. We have recently started moving forward with more clinical abilities for mental health services. CareVoyant has worked with us every step of the way. They provide us with suggestions, training, and create enhancements based on our requests. **What problems is CareVoyant solving and how is that benefiting you?** Our company is unique. Meaning that we have multiple lines of business and not all of our services are "conventional." CareVoyant has worked with us every step of the way. They are willing to train us, add new features and make edits to current features when possible. ## CareVoyant Discussions - [What is CareVoyant used for?](https://www.g2.com/discussions/what-is-carevoyant-used-for) - [View CareVoyant pricing details and edition comparison](https://www.g2.com/products/carevoyant-carevoyant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+16%3A08%3A38+-0500&secure%5Bsession_id%5D=d28ed11f-4892-4e3a-9d9b-d017242bc12f&secure%5Btoken%5D=b3b56b7183c17a195d40ddae382d901e972add3135412dc2fd7cad6a26ec1546&format=llm_user) ## CareVoyant Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Agentic AI - Medical Billing** - Natural Language Interaction **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top CareVoyant Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (231 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (548 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (361 reviews)