Zola was the best option compared during our initial testing of multiple firm management software. I personally reviewed and went over other competitors but did not like the UI and overall structure. Zola has an up-to-date interface that looks "modern" if you will, while it seemed like most others were stuck in the past. We pride our firm on being up to date with technology and being able to navigate the software without antiquated menu after menu is a must. I really do enjoy the layout and feature set provided, it's the same as any other offering but they extend this on its simplicity. Keeping track of accounting and case matters is really simple, and the invoice generator to show minute by minute what YOU did, and how you earned that fee, is paramount. I've been able to upload multiple gigabyte files to the case documents section without any sort of warning or rejection. Anytime we have had problems Zola has responded swiftly and corrected issues, even adding a new feature one time. They are big enough to get integrations into other websites, platforms, etc., but they are small enough to still be "reachable." Pricing was on par if not exceptionally better in some cases than the competition. You get absolutely more features per buck. I personally think to even begin to fully utilize the vast amount of tools they provide, you would have to be in a firm with multiple attorneys. Review collected by and hosted on G2.com.

Personally, I find their iOS app to be lacking at times. By a LONG shot, it is the best software for firm management on the go, but that doesn't mean it can't be improved. The app can sometimes crash at in-opportunistic times like inputting times to a matter and you have to go back through again and re-enter. Some of the UI for the app is not exactly user-friendly either, it feels like it was a webpage turned into an app. With that being said, none of these issues are present on the webpage version of the software. It seems to only be the fact that they had to make an app work in Apple's ecosystem, which isn't their primary focus. I do most everything on my laptop anyway, so I rarely see these issues, but occasionally when I do submit times on the go I experience said problems. I don't use Zola as my primary email client, but my paralegal uses it to keep tag emails and communications to case files. I like the simplicity of my other email app which is faster on iOS. I can't blame Zola for that, as they are creating a firm management software first, not an email client only. Review collected by and hosted on G2.com.

I love the email integration - it allows you to review emails from your team to ensure that they're not going off the rails. Clio, to the best of my knowledge, does not have a feature that allows you to save your email. The bottom line is the Zola Suite provides an all-in-one option to manage active litigation matters. Review collected by and hosted on G2.com.

I wish there was a better "all in" tab in each of the matters to see a little bit of each of them, or at least a way to customize what I'd like to see on an "all in" tab. We handle dozens of matters for some of our clients each month and we are unable to auto-generate a professional-looking cover page that itemizes each of the invoices. Review collected by and hosted on G2.com.

Zola's UI is clean, quick, and easy to use. Their support team is incredibly professional, helpful, and responsive. As a user, it covers almost my full range of needs without being invasive. Review collected by and hosted on G2.com.

My dislikes, minus one, are mostly nit-picks.

1. The color scheme might turn some away.

2. It's also still adding features, so there are a few parts that feel somewhat less polished than others.

3. As a matter of personal preference, I'm not a fan of the fact that multiple tabs of Zola must be open to make use of all of its features.

4. I'd like to see integration with Google Drive added. I can sync with Google Calendar and Gmail, so this feature's absence is more noticeable. Review collected by and hosted on G2.com.

I love that the accounting is built in! I love the template builders and the ease of building them to make repeat documents. Building intake forms is great and getting them back in my matter is so nice. Also love the reports. Review collected by and hosted on G2.com.

My google calendar shows things are "double booked" when syncing, so not currently using that feature. some reports on the dashboard, like goals, don't seem to reflect the correct number. Review collected by and hosted on G2.com.

The biggest reason I changed to Zola from Clio (in 2019) was the visual organization of the dashboard. It is so easy for me to see at a glance what I need to do each day; how close I am to my daily, weekly, and monthly earnings targets (which is very good at driving me toward higher-earning work); how much money I have in receivables at any one time (which helps me with my financial planning when I have large clients who pay invoices 90 days out); and, on a broader level; what the clientele of my law practice is from day to day and how it evolves. I also love the way it breaks down my email so I can see, much more easily than in Gmail, which emails have come into my inbox and in which order. It's so easy to keep everything in one matter together in one place: contacts, miscellaneous reminders and notes, phone calls, emails, documents. It is also incredibly easy to create, send, and manage invoices, track client trust funds, and set up flat-fee packages. I am pretty tech-phobic and found Zola very very easy to master. I can't wait to take advantage of all the other features, like customizable intake forms and default task lists. Review collected by and hosted on G2.com.

Zola is on occasion inaccessible. This doesn't happen often, and never for more than a couple hours. The email storage feature is slow, so I store emails in Gmail instead. Review collected by and hosted on G2.com.

I really appreciate the inclusiveness of Zola Suite: it includes accounting, document and case management and CRM in one platform. Fewer subscriptions to manage and fewer applications to understand and try to integrate. The integration with Word and Outlook is seamless, which makes scheduling and document management easy and intuitive. Finally, the customer service is top notch - when I put in a help ticket (which has only happened a few times) the response is within minutes. Review collected by and hosted on G2.com.

Sometimes it seems to run slow, but it's hard to tell if that is due to network issues or what. I wish the report feature offered an easy way to provide comparative data. Review collected by and hosted on G2.com.

I like that zola has task management included. Review collected by and hosted on G2.com.

Zola has several technical issues that take several weeks or months to resolve. Review collected by and hosted on G2.com.

The most helpful part of Zola would definitely be their support.

I have even requested some features and they are either added or they help me figure out how to do it since it was an existing feature.

I also love the clean UI and the reports are a godsend. Review collected by and hosted on G2.com.

Zola Suite has met all my needs and I have zero complaints at the time of writing this review.

If anything comes up I can just contact support and I know they will be on it. Review collected by and hosted on G2.com.

I appreciate that Zola suite is an updated system on the internet. It has many features. I like that I can create some of my own fields. I am a legal assistant and our firm came from Time Matters. There are things that are better than time matters but some things we wish Zola had that time matters did have. We appreciate that you can email invoices from zola to clients. It's nice that you can convert leads to matters. It's nice that you can upload documents to the matters. I also like that I can see the amount paid, due and in trust on the matter. Our firm likes that you can save emails to a matter Review collected by and hosted on G2.com.

Our firm does not appreciate that it takes so many steps to run invoices. It's not a streamlined process and sometimes it glitches and we can't even run invoices that day which can be very frustrating. We also wish that Zola allowed the ability to have the balance due at the top of the invoice in addition to the bottom. Right now you can only see balance due at the bottom. We wish that the lead options were different because many of them don't apply to our firm. When running invoices, once you get to the bottom of the page the drop down menu drops below the bottom of the page and you can't scroll down or select. I have to zoom out so that the text is extremely small to

Be able to select on the drop down menu and then zoom back in. I do not like using Zola email because when you reply it doesn't always keep it on the email chain. I use the mail app on my Mac instead. With Zola Caseway we can only create a Caseway account for one of the contacts in the matter. We have a lot of couples retain us because we do adoption. It would be nice if we could have two log ins for one case for Caseway so each spouse can access it easily with their own account. Review collected by and hosted on G2.com.

It integrates absolutely everything you need in one spot--accounting/trust, timekeeping, billing, email integration, you can turn an email into an event or task and bill for it which is amazing. Review collected by and hosted on G2.com.

The onboarding and integration should take place days after purchase. CRM you cannot print out properly. Need phone message taking ability. Review collected by and hosted on G2.com.