Everything is accessible through one site. Easy to use. Review collected by and hosted on G2.com.

The writing is so small at the top. I look at a lot and can barely read.

Should be a favorites document tab accessible right when I log in. Review collected by and hosted on G2.com.

It does barely enough to call itself a case management software Review collected by and hosted on G2.com.

Customer support is non existent. To add a new user takes at least 3 weeks and 14 emails. They also surprise you with price increases. They charge annually and go right for your credit card without a quote. The task list has the same bugs that it had 7 years ago when I started with it. You to refresh it to see what is actually on it, each time. No longer worth the money. Review collected by and hosted on G2.com.

We like that the software encompasses all areas in one software. Review collected by and hosted on G2.com.

the office internet speed affects the usage. Review collected by and hosted on G2.com.

One of the aspects I value most about CARET is their consistently responsive customer service team. They are usually dedicated to addressing and resolving any issues that arise. Review collected by and hosted on G2.com.

Occasionally, we encounter unexpected glitches, significant slowdowns, and even periods of downtime. These issues can be quite frustrating for our team. Review collected by and hosted on G2.com.

Ease of use and quick response time when I have problems or questions Review collected by and hosted on G2.com.

There are issues when an APX payment gets returned. It generally doesn't update in Caret (it occasionally does) Review collected by and hosted on G2.com.

I did not find anything useful about CARET. Some of their instructers were very sincere and worked to be helpful, but the migration team never got my data properly set for use. Review collected by and hosted on G2.com.

I am a sole practioner. So - very small law office. CARET charged me $2,500 to migrate my data because they said my data was "complicated" (20 yrs of PC Law). After 2 months, my data was still not fully migrated; what was migrated was corrupted (wrong A and L codes - why would they change?), and while I made clear LEDES billing and LSS billing were CRITICAL, after 2 months CARET still had not properly formatted my billing. CARET refuses to refund my money. I don't know how any other law firm manages - perhaps CARET caters to large firm. I had a completely frustrating experience. Review collected by and hosted on G2.com.

With streamlined processes in place, Caret helps you focus your time on what matters, while still meeting the demands of each client’s case. Review collected by and hosted on G2.com.

Hard to track workflow which makes tracking time tricky. Review collected by and hosted on G2.com.

I love all the reports that are available. To be able to look at the dashboard and get a feel for how the firm is doing has been invailuable. I don't know how it compares to competitors. Review collected by and hosted on G2.com.

CARET/Zola is very glitchy. I find that there are a lot of redunancies with in the system and every time I turn around I have to have a work around -- which is NOT efficient. I also need to be able to send people a link to pay their intitial retainer, same as is available with the operating account. We have huge issues with our contacts and there is no simple way to fix it -- which is very frustrating. Review collected by and hosted on G2.com.

Caret prepolutated my response about what I like best. They say: "My favorite feature of Zola is its cloud-based design. I can log in from anywhere at any time, and have access to everything I need." Review collected by and hosted on G2.com.

One of the reasons I chose Zola/Caret was for the accounting. I have not been able to access the feature, which I have been using since 2019, since there seems to be a glitch with PLAID and my bank. I have been unable to reconcile my accounts with "download and review" since May. This means it takes me several additional hours per month. As a solo practicitioner, I do not have that kind of time to spare.

I have been reaching out to Caret since the beginning of June. Their last response suggeseted I needed a new bank (which I have been with since 2006), which was neither encouraging or productive. How am I to know this issue won't happen with a new bank? Followup communication only occurs when I reach out for more information. Review collected by and hosted on G2.com.

It allows me to place all of my documents into one system, which is easily retreived and reviewed from any computer. I am able to save and access my documents form anywhere. The ability to create Matter files and subfiles allows me to more narrowly refine my documents within the system, and then find them more readily. Review collected by and hosted on G2.com.

The billing software is difficult until you have done it a few times. And, you can't see the invoice in the form the client sees it unless you print it out upon finalization. Otherwise, it is a good system. Review collected by and hosted on G2.com.